Jump to content


Welcome to DBSTalk


Sign In 

Create Account
Welcome to DBSTalk. Our community covers all aspects of video delivery solutions including: Direct Broadcast Satellite (DBS), Cable Television, and Internet Protocol Television (IPTV). We also have forums to discuss popular television programs, home theater equipment, and internet streaming service providers. Members of our community include experts who can help you solve technical problems, industry professionals, company representatives, and novices who are here to learn.

Like most online communities you must register to view or post in our community. Sign-up is a free and simple process that requires minimal information. Be a part of our community by signing in or creating an account. The Digital Bit Stream starts here!
  • Reply to existing topics or start a discussion of your own
  • Subscribe to topics and forums and get email updates
  • Send private personal messages (PM) to other forum members
  • Customize your profile page and make new friends
 
Guest Message by DevFuse

Photo
- - - - -

Sunday Ticket: $200, ST MAX $300


  • Please log in to reply
824 replies to this topic

#601 OFFLINE   TaeOh

TaeOh

    AllStar

  • Registered
  • 72 posts
Joined: Jan 26, 2007

Posted 19 July 2012 - 07:41 AM

Just spun the "CSR roulette" wheel, and came away pleased.

Even though I said "cancel" at the first prompt I ended up talking to a regular CSR who offered me a one time credit of $120, so I asked for retention.

I asked when my contract was to expire (next month) and stated my concerns about price, Viacom, and HD DVR recording capacity. After 45 minutes BSing about sports, weather, etc, I ended up with free Sunday Ticket (no max, will have to call back to try to get that), $20 off for 12 months, and a FREE HR-34. I had to extend my contract for two years but it was worth it, very happy.


The HR34 is interesting, but I am afraid of entering a new contract because that would leave me with no leverage for ST at a reduced price.

As my sig states, I am only a DTV subscriber for ST, otherwise I would have already shut it down. There is no way I would every pay $300 for ST when I could get the Redzone channel for $5 a month on Uverse.

But my HR21-700 has been pausing on recorded shows from time to time, although this could be my Esata going and not the box itself. So I am probably going to have to do something soon.
Only here for Sunday Ticket

...Ads Help To Support This Site...

#602 OFFLINE   bigwilly087

bigwilly087

    AllStar

  • Registered
  • 66 posts
Joined: Mar 28, 2007

Posted 19 July 2012 - 08:34 AM

The HR34 is interesting, but I am afraid of entering a new contract because that would leave me with no leverage for ST at a reduced price.

As my sig states, I am only a DTV subscriber for ST, otherwise I would have already shut it down. There is no way I would every pay $300 for ST when I could get the Redzone channel for $5 a month on Uverse.

But my HR21-700 has been pausing on recorded shows from time to time, although this could be my Esata going and not the box itself. So I am probably going to have to do something soon.


I also was concerned about extending my contract due to having no leverage for months 13-24 including the 2013 Sunday Ticket, the rep i was talking to told me that the offers presented will be there regardless of whether I am on contract or not. I guess I do believe her because I was able to get the 2011 ticket for free even though I had a year left on my contract. She said it is a good idea to call in from time to time to ask for a "customary account review" to find out what offers are available.

Has anyone been offered the free ticket without max, then called in successfully to add max? I want Redzone.

#603 OFFLINE   Red Dog

Red Dog

    Godfather

  • Registered
  • 411 posts
Joined: Aug 03, 2008

Posted 19 July 2012 - 09:34 AM

I also was concerned about extending my contract due to having no leverage for months 13-24 including the 2013 Sunday Ticket, the rep i was talking to told me that the offers presented will be there regardless of whether I am on contract or not. I guess I do believe her because I was able to get the 2011 ticket for free even though I had a year left on my contract. She said it is a good idea to call in from time to time to ask for a "customary account review" to find out what offers are available.

Has anyone been offered the free ticket without max, then called in successfully to add max? I want Redzone.


I got free ST with a new 1-year commitment and free RZC.

Oh and even with that new commitment, I called in several weeks later to complain about Viacom and they gave me $90 in credits and free SHO/STZ/HD Xtra-pack for 6 months, so you can still get offers if under contract.

#604 OFFLINE   nino2469

nino2469

    AllStar

  • Registered
  • 86 posts
Joined: Mar 25, 2007

Posted 19 July 2012 - 10:09 AM

Called this morning and got the following deal.

$20 off my current package for 12 months
HD Access for free
2 months of sports pack and premium channels for free
NFL Sunday Ticket Max for free
2 HD DVR's for free to replace old units

#605 OFFLINE   joshjr

joshjr

    Hall Of Fame

  • DBSTalk Club
  • 4,507 posts
  • LocationNE Oklahoma
Joined: Aug 02, 2008

Posted 20 July 2012 - 12:06 PM

Below is the deal I got. Sunday Ticket Max for $47.96 with no extra commitment or months to ride out credits. I will take that in a heartbeat. Very very happy to get that deal.

07/20/2012 Customer Satisfaction Credit - Gen Reten CRG ($100.00) $0.00
07/20/2012 XXXXXXXX7295 NFL SUNDAY TICKET MAX 2012 HD - Charge $0.00 $0.00
07/20/2012 XXXXXXXX7295 NFL SUNDAY TICKET MAX 2012 - Charge $147.96 $0.00

Directv & Sunday Ticket Sub Since 8/19/2008
HR24-200 Leased, HR24-100 Owned, HR20-700 Owned (Not Active), R22-200 Owned, HR22-100 Owned, HR22-100 Owned, HR44-500 Owned. 5 LNB Setup W/SWM 16 Switch
Sony KDL-46HX800


#606 OFFLINE   KsBillsFan

KsBillsFan

    AllStar

  • Registered
  • 92 posts
Joined: Oct 16, 2009

Posted 21 July 2012 - 01:45 PM

Just called. You have to make sure you are in the cancellation department. I asked the first guy if he was retention and he lied and said yes. Took a few more questions before he admitted he wasn't in cancellations. All he offered me was $30 off ST Max. I said no and to transfer me to retention please.

New guy offered me half-off ST Max. I said no and let him know my local cable provider was offering Red Zone for $49.95 and I was willing to cancel all my services and go back to my local provider. Not a lie, as I have been having major rain fade issues and we miss our local city channel for city council meetings. He put me on hold and came back at half-off price but then with a full credit of the price making it free.

So I got ST Max at $149 with a $149 credit.

#607 OFFLINE   stususs

stususs

    Cool Member

  • Registered
  • 20 posts
Joined: Dec 16, 2005

Posted 21 July 2012 - 08:01 PM

I said "cancel" at the voicemail prompts. I do not know if I was speaking with a Retention CSR or a regular CSR.

I was offered free Red Zone with no commitment, or free Sunday Ticket with a one year commitment or Sunday Ticket plus Max for $100 with a one year commitment. Since Max for $100 is available at any time, I accepted the free Sunday Ticket without Max. I will try to negotiate for Max or stand alone Red Zone at a later date.

I was then transferred to a "verification specialist" who spoke barely understandable English. He placed me on a recorded line and asked me multiple times to declare that I understood I was undertaking a one year commitment with a $10 per month early termination fee.

#608 OFFLINE   miesque1127

miesque1127

    Mentor

  • Registered
  • 39 posts
Joined: Jul 21, 2012

Posted 21 July 2012 - 11:10 PM

After reading the pages of offers in this thread, I made my annual pre ST season phone call.

I've been with DTV forever, something the CSR in retention noted. So she offered me ST plus Max (I like the short cuts, so Max is a necessity for me), for half price. $24.99 for 6 months is around $150. I mentioned that I was looking to lower my bill, had HBO but wasn't crazy about it. Liked a few of the shows but could live without it. Could she do anything else.

Offered me $15 off HBO and Sportspak for the next 6 months. This is a $27 monthly charge that will be $12 for the next 6 months. OK, not bad. I mentioned that some people received free ST with a contract extension. She said I didn't have a contract, but would transfer me to cancellations to see if they could offer me other credits/offers. She noted what she offered me, said I would receive that at a minimum, and transferred me to cancellations.

Long story short, I received a $30 credit for 12 months. in addition to the half prices ST/Max and $15 credit for 6 months.

She also told me about the Whole Home upgrade, which I went ahead and got for an additional $3 per month. I will receive an additional HD DVR, the cinema connection kit, and installation. No charge for any of the equipment or installation. I liked this upgrade, as it allows you to watch on demand any show in the DTV library. You can also watch shows in any room from a specific DVR. I just went online to get more info on this service, and there is something called Advanced Receiver Service which enables you to receive the On-Demand shows. It is a $20/month charge that I got for $3 per.

I don't know if I received the greatest deal of all time, but I'm more than satisfied with what I received. Just be polite, they know why you are calling. Ask if there are any credits or promotions that they can offer you to help reduce the monthly bill. They will look up your account and do what they can. After retention, ask if they can please transfer you to cancellations as they have more offers than retention. The retention person even offered to do this for me.

Good luck.

#609 OFFLINE   miesque1127

miesque1127

    Mentor

  • Registered
  • 39 posts
Joined: Jul 21, 2012

Posted 22 July 2012 - 01:52 AM

It's funny, but I come to these forums just to see what type of deals people can obtain for Sunday ticket. Every year I have the same routine, visit these forums, read about everyone's great deal, then call them up with this information in-hand--filled with both hope and envy--only to be disappointed.

I guess I'm not a good negotiator, but I'm off contract, been a customer a long, long time and pay out the wazoo every month and I still can't get some of the deals people can achieve. Oh well.

I only got a $10 off per month credit for the duration of the billing cycle of NFL Sunday ticket + max, no new contract.

Maybe I should start saying I'm going to cancel...


That is the KEY here. You have to talk with a retention rep. NOT a contract negotiator. After you go through the prompts of saying cancel. Once that person is on the line, ask if this is the retention department, they should forward you. Try to have a sad tone in your voice. Once you get to retention, tell them the only reason you stayed with DTV so long was Sunday Ticket. Tell them Fios and Uverse and TWC have great deals right now and you are in a tight budget. Ask them if there is anyway they can help you out since you have been a loyal customer for so long. Then mention the half price deal and ask if they can credit your account for the Sunday Ticket cost on a retention credit.

I just did this and I got it. Of course I have been with DTV since 2001.



You don't need to snivel and sound pathetic. Just be straight with them.

After you reply "cancel" to the prompt, ask the retention CSR if there are any deals that available to help lower your bill. Tell them you like ST but the added cost is tough to deal with and if they can do anything you would really appreciate it. Be honest, corteous, and polite. It goes a long ways, especially considering they deal with a lot of pricks crying and complaining.

After you get done with retention, ask them if they can transfer you to the cancellation dept. Its your understanding that they have more options that are available.

When you get there, just be straight with them. They can see you're a long time customer, and should give you some nice credits. Just tell them the same thing, my DTV bill is getting to the point where i have to make some decisions. I like the programming and enjoy having ST, but the cost is really hard on my budget. They should be able to give you at least a $20/mo credit for 6 to 12 months, as well as offering ST for at least half off.

Keep trying until you get a deal like that. They will make you a good offer, just keep trying.

Edited by miesque1127, 22 July 2012 - 02:11 AM.


#610 OFFLINE   scotte992

scotte992

    Legend

  • Registered
  • 121 posts
  • LocationNY
Joined: Feb 08, 2007

Posted 22 July 2012 - 06:36 AM

You don't need to snivel and sound pathetic. Just be straight with them.

After you reply "cancel" to the prompt, ask the retention CSR if there are any deals that available to help lower your bill. Tell them you like ST but the added cost is tough to deal with and if they can do anything you would really appreciate it. Be honest, corteous, and polite. It goes a long ways, especially considering they deal with a lot of pricks crying and complaining.

After you get done with retention, ask them if they can transfer you to the cancellation dept. Its your understanding that they have more options that are available.

When you get there, just be straight with them. They can see you're a long time customer, and should give you some nice credits. Just tell them the same thing, my DTV bill is getting to the point where i have to make some decisions. I like the programming and enjoy having ST, but the cost is really hard on my budget. They should be able to give you at least a $20/mo credit for 6 to 12 months, as well as offering ST for at least half off.

Keep trying until you get a deal like that. They will make you a good offer, just keep trying.


Thats what i did. Told them i just couldnt afford it this year,which really i cant.I ended up getting $30 off my bill for 12 months and free ST max with a one year commitment. Im happy.Ive been with DTV since the beginning and dont plan on going anywhere anyway.

#611 OFFLINE   SPG900NY

SPG900NY

    AllStar

  • Users Awaiting Email Confirmatio
  • 56 posts
Joined: Aug 13, 2010

Posted 22 July 2012 - 04:45 PM

You don't have to get to cancellation. The retention rep made me an offer that ended up knocking about $35 off my bill each month for a year and I said I really wanted something involving ticket if possible and that cancellation dept was able to help me shave some money off last year. He said he could offer it for free, but I would have to do the one year. I said I had no problem committing, but was it ST max? He said no, and I asked if he could throw in RedZone and we would have a deal. So that's what I ended up with straight from retention. We love DirecTV but Cable vision has been lobbying hard to get us back. We have them for internet only, and they keep sending us internet/phone/family cable for $80 a month, guaranteed for two years. Tough to pass up, but Sunday Ticket keeps sealing the deal. Thanks for all the suggestions!

#612 OFFLINE   miesque1127

miesque1127

    Mentor

  • Registered
  • 39 posts
Joined: Jul 21, 2012

Posted 22 July 2012 - 04:48 PM

Nice deal.

It really depends on who you talk to. Sometimes retention is good enough, other times you need cancellation.

Bottom line, talk to someone and you should get a decent deal.

#613 OFFLINE   Sandra

Sandra

    Legend

  • Registered
  • 288 posts
Joined: Apr 16, 2012

Posted 23 July 2012 - 08:47 AM

I usually wait until mid-August to call and have been very successful in prior years. Of course, it helps that we buy just about every sports package they sell!


Sandra

#614 OFFLINE   anleva

anleva

    Icon

  • Registered
  • 567 posts
Joined: Nov 14, 2007

Posted 23 July 2012 - 04:26 PM

I ended up being offered 1/2 price on Sunday Ticket Max with no additional contract commitment or free Sunday Ticket Max with a new 1 yr. commitment. Since the penalty for cancellation was also $10/mo for each month remaining the free deal was a no brainer. That was quick and easy, I didn't try for more.

#615 OFFLINE   bixler

bixler

    Hall Of Fame

  • Registered
  • 1,257 posts
Joined: Oct 14, 2008

Posted 24 July 2012 - 11:25 AM

After reading the pages of offers in this thread, I made my annual pre ST season phone call.

I've been with DTV forever, something the CSR in retention noted. So she offered me ST plus Max (I like the short cuts, so Max is a necessity for me), for half price. $24.99 for 6 months is around $150. I mentioned that I was looking to lower my bill, had HBO but wasn't crazy about it. Liked a few of the shows but could live without it. Could she do anything else.

Offered me $15 off HBO and Sportspak for the next 6 months. This is a $27 monthly charge that will be $12 for the next 6 months. OK, not bad. I mentioned that some people received free ST with a contract extension. She said I didn't have a contract, but would transfer me to cancellations to see if they could offer me other credits/offers. She noted what she offered me, said I would receive that at a minimum, and transferred me to cancellations.

Long story short, I received a $30 credit for 12 months. in addition to the half prices ST/Max and $15 credit for 6 months.

She also told me about the Whole Home upgrade, which I went ahead and got for an additional $3 per month. I will receive an additional HD DVR, the cinema connection kit, and installation. No charge for any of the equipment or installation. I liked this upgrade, as it allows you to watch on demand any show in the DTV library. You can also watch shows in any room from a specific DVR. I just went online to get more info on this service, and there is something called Advanced Receiver Service which enables you to receive the On-Demand shows. It is a $20/month charge that I got for $3 per.

I don't know if I received the greatest deal of all time, but I'm more than satisfied with what I received. Just be polite, they know why you are calling. Ask if there are any credits or promotions that they can offer you to help reduce the monthly bill. They will look up your account and do what they can. After retention, ask if they can please transfer you to cancellations as they have more offers than retention. The retention person even offered to do this for me.

Good luck.


Isn't that the standard fee, per account, for Whole Home DVR service? $10 for HD, $8 for DVR, and $3 for Whole Home (you get a $1 discount for the package). You probably got it for $3 since you already have HD and DVR service on your account.
Slimline5.....SWM 8.....SWS-8 8 way splitter
PI feeds SWS-8 splitter and HR 21-100 in Media Room 0x62c 3:59am 12/18/12
SWS-8 splitter feeds HR 22-100 in Family Room 0x62c 3:59am 12/18/12 wireless ethernet connection via Linksys WET610N
SWS-8 splitter feeds HR 22-100 in Master Bedroom 0x62c 3:59am 12/18/12
SWS-8 splitter feeds H 21-100 in Guest Bedroom 0x45d2 3:27am 6/27/12

#616 OFFLINE   miesque1127

miesque1127

    Mentor

  • Registered
  • 39 posts
Joined: Jul 21, 2012

Posted 24 July 2012 - 11:30 AM

Probably. I don't know and it's a minor thing. The main point is that I received the other stuff and the WHS didn't cost anything for parts and install.

#617 OFFLINE   amh84

amh84

    Mentor

  • Registered
  • 50 posts
  • LocationNogales, Arizona
Joined: Apr 19, 2010

Posted 24 July 2012 - 11:43 AM

Check your bills this month. I noticed I was charged the monthly fee for ST and MAX even though I was supposed to get ST free and MAX for $100. A quick call to D* resolved the issue. Still annoying though.

HR34-700, HR22-100, C31 x3


#618 OFFLINE   bjlc

bjlc

    Icon

  • Registered
  • 991 posts
Joined: Aug 20, 2004

Posted 25 July 2012 - 11:17 AM

so I called D* in Idaho.. and I was outright told that you guys are ALL LIARS.. each and every one of you.. and that there is no such deal as "free Sunday ticket".. Hmmm... I was told, do you believe every thing you read on the internet.. .. Uh.. yes.. in this instance, YES..

I calmly said, transfer me to retention, and I will see.. Okay.. and for the next two minutes , all I hear is the pounding on the keyboard..

but, Hey Vernon ( my actual inital call person) guess what, free Sunday Ticket..

thanks guys.. oh and try not to lie so much.. it hurting the Csr's feelings..

#619 OFFLINE   bjlc

bjlc

    Icon

  • Registered
  • 991 posts
Joined: Aug 20, 2004

Posted 25 July 2012 - 11:18 AM

and no year of service either.. that's good enough for me..

#620 OFFLINE   bearcatzack

bearcatzack

    Cool Member

  • Registered
  • 24 posts
Joined: Sep 09, 2007

Posted 25 July 2012 - 02:56 PM

after saying cancel at prompt i ended up with a premium channel csr. asked her if cancellation department had better deals to offer me. she didn't specifically say yes but indicated positively so i asked her to transfer me.

after some haggling i ended up with the max package for 4 payments of $25 with 1 year contract extension. said my wife lost her job so she gave me $10 off for a year. totally forgot to mention the viacom thing and how i missed 2 weeks of some shows. oh well, good enough.

#621 OFFLINE   TDockUSC

TDockUSC

    Cool Member

  • Registered
  • 43 posts
  • LocationMyrtle Beach, SC
Joined: Aug 22, 2006

Posted 28 July 2012 - 11:51 AM

Thanks DBS!

Called in, said "cancel," and asked the CSR if this was retention. She said no and I asked to be transferred. She REALLY did not want to transfer me but I insisted.

Got a GREAT retention rep and immediately was offered ST Max at 50% plus a $10 credit for 6 months.

All in all, I got Max for $90. I'm happy.

#622 OFFLINE   miesque1127

miesque1127

    Mentor

  • Registered
  • 39 posts
Joined: Jul 21, 2012

Posted 28 July 2012 - 01:09 PM

Nice.

#623 OFFLINE   SaintsFan

SaintsFan

    Cool Member

  • Registered
  • 11 posts
Joined: Jun 16, 2008

Posted 28 July 2012 - 06:32 PM

After getting a $150 offer for ST & Max the other day, I called back yesterday afternoon. The deal I ended up with was Free ST and 4 payments of $25 for MAX. It is well worth the money at that price. Did not want to pursue more since I am already getting a boat load of credits.

#624 OFFLINE   hbkbiggestfan

hbkbiggestfan

    Godfather

  • Registered
  • 407 posts
Joined: May 24, 2007

Posted 28 July 2012 - 08:06 PM

Called today and got ST Max for free with 12 month commitment. Also got $20 in credits for 12 months and an additional $10 credit for 3 months. I'm happy.
<Living Room HR34-700-Networked Wireless CCK*-w/ LiL-HDMI-Vizio E601i-a3 60" 1080p LED HDTV> <Master Bedroom HR24-100-Networked COAX*-w/ LiL*HDMI-Olevia 37" LCD HDTV>
<Man Cave HR24-100-Networked COAX*-w/ LiL-HDMI-Samsung 46" LN46B530 1080p LCD HDTV> *Linksys Router <Backup Equipment HR22-100, H21-200, R15 and SD DIRECTiVo>
DIRECTV Since August 2002. Thanks for DLB & MRV DIRECTV!

NFL Sunday Ticket + Superfan since 2004 Go KC Chiefs!

#625 OFFLINE   stoutman

stoutman

    Godfather

  • Registered
  • 484 posts
Joined: Feb 08, 2003

Posted 29 July 2012 - 06:52 AM

Does anybody know if the online portion works in Europe?




Protected By... spam firewall...And...