It's funny, but I come to these forums just to see what type of deals people can obtain for Sunday ticket. Every year I have the same routine, visit these forums, read about everyone's great deal, then call them up with this information in-hand--filled with both hope and envy--only to be disappointed.
I guess I'm not a good negotiator, but I'm off contract, been a customer a long, long time and pay out the wazoo every month and I still can't get some of the deals people can achieve. Oh well.
I only got a $10 off per month credit for the duration of the billing cycle of NFL Sunday ticket + max, no new contract.
Maybe I should start saying I'm going to cancel...
That is the KEY here. You have to talk with a retention rep. NOT a contract negotiator. After you go through the prompts of saying cancel. Once that person is on the line, ask if this is the retention department, they should forward you. Try to have a sad tone in your voice. Once you get to retention, tell them the only reason you stayed with DTV so long was Sunday Ticket. Tell them Fios and Uverse and TWC have great deals right now and you are in a tight budget. Ask them if there is anyway they can help you out since you have been a loyal customer for so long. Then mention the half price deal and ask if they can credit your account for the Sunday Ticket cost on a retention credit.
I just did this and I got it. Of course I have been with DTV since 2001.
You don't need to snivel and sound pathetic. Just be straight with them.
After you reply "cancel" to the prompt, ask the retention CSR if there are any deals that available to help lower your bill. Tell them you like ST but the added cost is tough to deal with and if they can do anything you would really appreciate it. Be honest, corteous, and polite. It goes a long ways, especially considering they deal with a lot of pricks crying and complaining.
After you get done with retention, ask them if they can transfer you to the cancellation dept. Its your understanding that they have more options that are available.
When you get there, just be straight with them. They can see you're a long time customer, and should give you some nice credits. Just tell them the same thing, my DTV bill is getting to the point where i have to make some decisions. I like the programming and enjoy having ST, but the cost is really hard on my budget. They should be able to give you at least a $20/mo credit for 6 to 12 months, as well as offering ST for at least half off.
Keep trying until you get a deal like that. They will make you a good offer, just keep trying.
Edited by miesque1127, 22 July 2012 - 02:11 AM.