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Guest Message by DevFuse

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Sunday Ticket: $200, ST MAX $300


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824 replies to this topic

#621 OFFLINE   TDockUSC

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Posted 28 July 2012 - 11:51 AM

Thanks DBS!

Called in, said "cancel," and asked the CSR if this was retention. She said no and I asked to be transferred. She REALLY did not want to transfer me but I insisted.

Got a GREAT retention rep and immediately was offered ST Max at 50% plus a $10 credit for 6 months.

All in all, I got Max for $90. I'm happy.

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#622 OFFLINE   miesque1127

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Posted 28 July 2012 - 01:09 PM

Nice.

#623 OFFLINE   SaintsFan

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Posted 28 July 2012 - 06:32 PM

After getting a $150 offer for ST & Max the other day, I called back yesterday afternoon. The deal I ended up with was Free ST and 4 payments of $25 for MAX. It is well worth the money at that price. Did not want to pursue more since I am already getting a boat load of credits.

#624 OFFLINE   hbkbiggestfan

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Posted 28 July 2012 - 08:06 PM

Called today and got ST Max for free with 12 month commitment. Also got $20 in credits for 12 months and an additional $10 credit for 3 months. I'm happy.
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#625 OFFLINE   stoutman

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Posted 29 July 2012 - 06:52 AM

Does anybody know if the online portion works in Europe?

#626 OFFLINE   skaman74

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Posted 29 July 2012 - 12:12 PM

Does anybody know if the online portion works in Europe?


You got to get a VPN to access it. There cheap to like 5-10 bucks a month.

rolltide


#627 OFFLINE   kb24sd

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Posted 29 July 2012 - 08:48 PM

Does anybody know if the online portion works in Europe?


Actually Europe has the same service like NFL Sunday Ticket but it's called NFL Game Pass.It's actually nicer because they give you a couple more cheaper pricing options.I know they offer something where if you don't want the whole package that lets you watch every game you can select a option to just watch your favorite team.

The only down side though is that once playoffs & Superbowl start you have to pay extra for it.

The games are streamed in HD quality.I had the full service back in 2008 when I was living & working in Germany.

#628 OFFLINE   stoutman

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Posted 29 July 2012 - 08:56 PM

Thanks. I will look into it.

#629 OFFLINE   satking

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Posted 29 July 2012 - 08:59 PM

I called in asked about my contract date and if there are any deals on Sunday ticket. It was interesting to me that the rep said the notes indicated which team that I am a fan.

I was offered ST (no max) for free with one yr commitment. I had 3 months remaining on my contract so I would add 9 months to my contract. I asked for red zone channel since I don't need the streaming. The rep added it on without a problem.

I am all set for the season. I was not going anywhere so the contract extension was fine. I just wish I had called in earlier so I would have only 8 month extension. My contract will be up just in time for next yr.

I didn't try for any programming credits. I may need other things later in the year and did not want to use up my credits.

#630 OFFLINE   wegotdatwood

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Posted 29 July 2012 - 09:24 PM

I haggled and got $99 ST Max. Was at rententions though.

#631 OFFLINE   mocarob

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Posted 30 July 2012 - 12:11 PM

After getting a $150 offer for ST & Max the other day, I called back yesterday afternoon. The deal I ended up with was Free ST and 4 payments of $25 for MAX. It is well worth the money at that price. Did not want to pursue more since I am already getting a boat load of credits.


Was this done with a retention rep or a regular csr?
Did you threaten to cancel or just ask for a deal?

I've tried twice for a better deal. No luck yet..

#632 OFFLINE   miesque1127

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Posted 30 July 2012 - 12:27 PM

Was this done with a retention rep or a regular csr?
Did you threaten to cancel or just ask for a deal?

I've tried twice for a better deal. No luck yet..


How long have you been with them, under contract now, how long ST, what is your current programming

#633 OFFLINE   DBSNewbie

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Posted 30 July 2012 - 12:44 PM

Called D* twice.

First call was to front line CSR. Asked about any Sunday Ticket deals and was told that there were no offers right now. I thanked her for her time and hung up and redialed.

On the second call, I said, "Cancel" at the prompt and was transferred to retentions department. After she had I asked how I was doing and after saying that I was doing fine, I immediately inquired about any Sunday Ticket deals. (No mention of canceling, etc.).

She asked me to hang on for a bit and that she would see what she could do. As I could hear here typing away at her computer, we talked about Football (College and NFL) as well as the Olympics. After a few minutes, she says that she has figured out a way to offer me Sunday Ticket free of charge, but I would have to commit to another 12 Months.

I asked about Red Zone and how it was bundled in with Sunday Ticket Max. I explained that I didn't have the need for all the online extras associated with MAX, but really was only interested in RED Zone.

After scrolling through her screen, she found a way to add on RED Zone for free, as well.

:)

I was then transferred to the "Verifications" department and they confirmed that I would be getting ST and RZC for free this year for my verbal agreement that I would extend my commitment 12 Months.

Great Deal!!! :biggthump


BTW. Been with D* Since 2003. Premier, ST, MLB EI, NBA LP, since 2003. Was still under contract before deal.
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#634 OFFLINE   donnymac

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Posted 30 July 2012 - 01:03 PM

Just got off the phone with D. I said "cancel" when asked but was not hooked up with retention dept. The csr would not hook me up with them saying they are only allowed to do that for people who are cancelling their whole account. I told him I knew that not to be true. My contract runs out Aug 30. I told him I wanted to cancel RZ and asked what deal he could offer me for a 12 month ext. His only offer was $20 off my bill for 12 mos. He said he could do nothing for the NFL package. I guess I will have to call back and hope for a different rep. The number I called is 1-800-531-5000. Is this the correct number to call?


Update: Called again. Got the ST, RZ and To-Go for $100. Happy camper.

Edited by donnymac, 30 July 2012 - 01:20 PM.


#635 OFFLINE   SEAKevin

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Posted 30 July 2012 - 02:07 PM

I've had Sunday Ticket now since 2008. Last year I paid full price for it including Max or whatever it was called to get remote Internet access to games... I called and haggled for the 2 years prior to that. I've always made monthly payments towards Sunday Ticket...never paid the full price in one installment.

Now, when I look at my last 2 statements (billing date is the 14th).. both for June and July 14th it says "NFL SUNDAY TICKET MAX 2012 Renewal Notice: No Payment Due". When I login to my account to view my sports programming it says "NFL Sunday Ticket Max" Price: $0.00.

I noticed other people in this thread are seeing charges already appearing on their statements for Sunday Ticket so I'm just wondering if somehow I've been granted it for free this year...

Thanks.

#636 OFFLINE   camo

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Posted 30 July 2012 - 02:32 PM

I called for RZ because I had it last year as stand alone. Got nowhere so cancelled my HBO and next years extra innings which I love.
Got off the phone pissed off so started checking Dish that has the redzone standalone called back again, and this time retention gave me 1/2 off STmax for 147 one time payment. Still not happy I feel redzone should be offered as a stand alone just like Dish. I told them I wasn't happy so they threw in stars free for a year, 3 months of showtime and 10 dollar credit off bill for a year. Feel a little better now..
Normally I wouldn't haggle like this but RZ is one of my pet peeves it's BS they make you spend 300 dollars, $147 in my case for the same service others offer free or a small fee.

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#637 OFFLINE   cheezeboy

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Posted 30 July 2012 - 05:03 PM

Made the annual call. We are off contract, HBO/Showtime, 5 receivers. Went with the 'cancel' at prompt approach. Believe I was transferred to retentions. Most of our past credits were expired. Asked the CSR if we could get additional credits as well as a ST deal. Was offered a $99 ST deal. I need RZ, and was offered the ST Max for $148 and took that. Was also offered $20 off for 12 months and took that.

He offered to upgrade our old HD DVRs (at least 1 for free, said maybe 2 and/or deals on the remaining boxes) and also whole home installation for free. I didn't take either, but he said the free upgrades are listed on our account and we can call back and get them.

#638 OFFLINE   mocarob

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Posted 30 July 2012 - 09:12 PM

How long have you been with them, under contract now, how long ST, what is your current programming


Been with them for about 10yrs, ST for over 5. No contract right now.
They did offer ST from 200 to 150 but not with Max included. I didnt take it.

#639 OFFLINE   miesque1127

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Posted 30 July 2012 - 09:47 PM

Been with them for about 10yrs, ST for over 5. No contract right now.
They did offer ST from 200 to 150 but not with Max included. I didnt take it.


Did you talk to retention? I am a similar customer, 10+ yrs, long time ST, no contract. Surprised they didn't do better, unless you didn't get retention.

#640 OFFLINE   paulman182

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Posted 31 July 2012 - 09:33 AM

Just got off the phone with D. I said "cancel" when asked but was not hooked up with retention dept. The csr would not hook me up with them saying they are only allowed to do that for people who are cancelling their whole account. I told him I knew that not to be true. My contract runs out Aug 30. I told him I wanted to cancel RZ and asked what deal he could offer me for a 12 month ext. His only offer was $20 off my bill for 12 mos. He said he could do nothing for the NFL package. I guess I will have to call back and hope for a different rep. The number I called is 1-800-531-5000. Is this the correct number to call?


Update: Called again. Got the ST, RZ and To-Go for $100. Happy camper.


So you were originally offered a savings of $240 but you're now happier with your $200 savings?:confused:

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