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Guest Message by DevFuse

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DIRECTV Offers New Expanded Technology Protection Plan


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177 replies to this topic

#1 OFFLINE   Richierich

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Posted 17 April 2012 - 10:17 AM

Directv just sent me an Email about their New Expanded Technology Protection Plan.

It covers TV, PCs, Tablets, etc. all to repaired within 3 days.
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#2 OFFLINE   Alan Gordon

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Posted 17 April 2012 - 10:19 AM

DirecTV sent me a poll about that last year...

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#3 OFFLINE   davring

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Posted 17 April 2012 - 10:20 AM

Interesting, more info:

http://www.marketwat...plan-2012-04-17


http://itbriefing.ne...icle&sid=278390

#4 OFFLINE   RAD

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Posted 17 April 2012 - 10:54 AM

The DIRECTV PR link about it, http://investor.dire...eleaseID=664940

The Protection Plan Premier includes the traditional Protection Plan, still a stand-alone offering for customers, which offers 24/7 technical support, in-home service, and coverage for power surges and failures due to normal wear and tear for the complete DIRECTV system. Expanding on this offering, DIRECTV PPP also provides protection, technical support, and in-home or repair facility service for all covered home technology used to support the DIRECTV viewing experience. The new plan also includes technical support on mobile devices should a customer experience issues related to DIRECTV programming. In addition, DIRECTV customers can add Accidental Damage from Handling* (ADH) coverage to their plan to protect select portable products from unintentional and unexpected repairs due to spills, drops and cracked screens.

The Protection Plan Premier includes product protection and supports a full range of products, including the following*:

Plasma, LED and LCD TVs

Tablets

Desktops, netbooks and laptops

Home theater systems

DTV systems/receivers

Peripherals, including remote controls, 3-D glasses and keyboards/mice/monitors, plus onetime battery replacement for laptops

Connection cables/electrical cords and customer-owned modems and routers

Quick and easy three-day repairs, guaranteed (products will be fixed and returned within three business days of being received at a repair facility, or for in-home service, an authorized technician will be on-site within three business days of the initial claim call; in the event the guarantee is not met, the customer will be refunded the cost of the Service Fee)*


This is something that I might be very interested in.

See post My Setup for configuration info.


#5 OFFLINE   PokerJoker

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Posted 17 April 2012 - 10:58 AM

Presumably the usual D* install techs will not be one the ones fixing our computers . . . :eek2:

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#6 OFFLINE   r028806

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Posted 17 April 2012 - 11:10 AM

Please do not call DIRECTV about this until 4/19 as it's unavailable until then.

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#7 OFFLINE   raott

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Posted 17 April 2012 - 11:15 AM

Way outside their core competency. Bad move IMO.
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#8 OFFLINE   Satelliteracer

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Posted 17 April 2012 - 11:16 AM

Presumably the usual D* install techs will not be one the ones fixing our computers . . . :eek2:

Keith


Correct. These will be certified television repair folks.
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#9 OFFLINE   Xsabresx

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Posted 17 April 2012 - 11:16 AM

DirecTV sent me a poll about that last year...

~Alan


I got that one too and found it frustrating because it asked "which would you like" with no detail on any of the options.
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#10 OFFLINE   Satelliteracer

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Posted 17 April 2012 - 11:18 AM

Way outside their core competency. Bad move IMO.


Verizon has been doing this for about a year. AT&T as well. Several of the cable providers are getting into this also.

The DIRECTV Protection Plan has been very successful and the same partnerships will apply here to extend protection to other devices used to watch DIRECTV.

A natural extension in my opinion because it is a partnership with N.E.W. where it is their core competency.
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#11 OFFLINE   bobvick1983

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Posted 17 April 2012 - 11:18 AM

Way outside their core competency. Bad move IMO.


They will not be providing the support in house. They are outsourcing it to N.E.W. Customer Service Companies.

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#12 OFFLINE   Alan Gordon

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Posted 17 April 2012 - 11:24 AM

I got that one too and found it frustrating because it asked "which would you like" with no detail on any of the options.


I remember thinking whenever I took the poll that if anybody read mine specifically, they'd laugh. I basically told them I wanted everything mentioned for the cheapest price... LOL!! Add in the fact that I believe some of my responses contradicted my earlier responses. :lol:

I think it seems like a good service. I won't be getting it though... insurance is too rich for my blood. I go the prayer route... it'll bite me in the butt one day, but it's a lot more affordable in the meantime... LOL!! :D :lol:

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#13 OFFLINE   Jon J

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Posted 17 April 2012 - 11:52 AM

Didn't see a price mentioned anywhere.
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#14 OFFLINE   RAD

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Posted 17 April 2012 - 11:54 AM

Didn't see a price mentioned anywhere.


If you looked in the DIRECTV press release link it has:

The DIRECTV Protection Plan Premier will be available starting April 19, 2012, to eligible residential DIRECTV customers for $19.99/month, and an additional $4.99/month for Accidental Damage from Handling protection.


See post My Setup for configuration info.


#15 OFFLINE   ATARI

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Posted 17 April 2012 - 12:06 PM

Too rich for my blood.

#16 OFFLINE   Barcthespark

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Posted 17 April 2012 - 12:14 PM

And when you buy a TV they will consider it to be leased equipment. LOL

#17 OFFLINE   gully_foyle

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Posted 17 April 2012 - 12:35 PM

I see it covers everything connected to my AV system, down to cables and routers!?

Do I have to list them all? It's a rat's nest, of course. And if I change a cable, do I have to tell them? My AV/computer systems aren't exactly static.

(*snark* will changing equipment restart my contract period? */snark*)

Nice idea and I'm not sure that $20/month for a blanket warranty is too much, but there's got to be some fine print here someplace.
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#18 OFFLINE   zimm7778

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Posted 17 April 2012 - 12:38 PM

Verizon has been doing this for about a year. AT&T as well. Several of the cable providers are getting into this also.

The DIRECTV Protection Plan has been very successful and the same partnerships will apply here to extend protection to other devices used to watch DIRECTV.

A natural extension in my opinion because it is a partnership with N.E.W. where it is their core competency.


Verizon's been doing this a lot longer than a year. I was able to sign up over two years ago for all of this if I wanted to. When I was going through looking at coverages about the only thing I saw they didn't cover was the auto and home.

#19 OFFLINE   kaminar

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Posted 17 April 2012 - 12:48 PM

All covered devices must be able to view D* programming. Mobile phones not covered.

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#20 OFFLINE   TBlazer07

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Posted 17 April 2012 - 01:16 PM

Verizon's been doing this a lot longer than a year. I was able to sign up over two years ago for all of this if I wanted to. When I was going through looking at coverages about the only thing I saw they didn't cover was the auto and home.

Yea, I had the Verizon TV Protection Plan about 18 months ago. Covered all TV's in my home (I have Fios internet only). It was $10/month at that time, but now I think it is $15. My 5yr old 50" NEC plasma died about 6 months into it and they couldn't fix it or get parts so they offered me a new (refurb?) Panny or ~$775 check. Took the check. Their service was excellent and relatively fast.




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