I have had DirecTV since 2008. Loved it up to the point the discounts ran out that they were giving me. I'm not in the best financial shape right now. My average bill was around $75. I budgeted for this amount. When the discounts dropped off I called D* trying to see if they could help. They said no. Some reps told me I'd been given too many discounts and to wait. So I did. I was able to get some 1 time credits to get my bill down to what I can afford. So when I realized D* wasn't going to work with me at all. Beyond lowing my channel package, to a package where I'd loose over 90% of what I watch, then I looked into getting Charter Digital TV w/ HD. So I even called D* and told them what I was doing. In a short word they said "bye". So at this time my bill was around $115 per month. It was also past due. With the total over $200 (as of now). I began to set up a payment to get the past due paid up within what I could pay (so I could get to a ZERO balance as I could leave with no issues). Also during this time I had Charter come and install (I did the install) DVRs. They through did a huge discount with NO contract requirements plan for 12 months (with renegotiations possible after 12 months ended). I was back on with DirecTV one last time before settling in with Charter reminding D* that my 2 year contract would be up in June. Again and still they didn't care. D* Even recommended I cancel. No desire to keep me on. So now I decided I do like D* better HD-DVRs and service compared to the crap on Charter. BUT Charter is willing to work and always have on getting me discounts to help me along. (I've had Charter in a lower backup TV and internet for years now)...So As that final straw I wrote to the Office of the President at D*. Explaining the ENTIRE situation. Reminding them again my contract was coming to an end and had already moved to Charter. Explained my money issues and all. Spoke today with a rep at The Office Of the President told me the same. We don't care. Not directly. But offered me NO offers to attempt to make me stay just lowering my package. Here is what I think they are doing. Simply put they are a company. Like MOST companies they ONLY care about the BOTTOM LINE! If a customer gets too many credits and they seem to feel cheated as if I didn't pull their entire weight so they'd rather see them leave than put up with anymore stuff. Since I'm not a hugely valuable customer they seem to not give a darn. So if there any ideas on how to get a better discounted price since the Office of the President turned me down?
I feel like I gave this company my business for 4 years and now they'd rather loose me as a customer than try to offer a discount even if it's only 10-30 dollars. I don't get it.
Ideas? One more thing... I'm not a jackass...I'm nice to every rep I speak with I try to tell them what is going on and see if they can help me. I'm NOT trying to mooch or cheat D* out of money. It's down to what I can pay and what I can not. Wanted that to be clear for those D* loyalists and D* employees here that might think their word as God and all I'm doing is wrong. If no one thinks that then good. But I didn't want to be attacked because of this post.
Edited by xmguy, 30 April 2012 - 04:50 PM.