Jump to content

Welcome to DBSTalk

Sign In 

Create Account
Welcome to DBSTalk. Our community covers all aspects of video delivery solutions including: Direct Broadcast Satellite (DBS), Cable Television, and Internet Protocol Television (IPTV). We also have forums to discuss popular television programs, home theater equipment, and internet streaming service providers. Members of our community include experts who can help you solve technical problems, industry professionals, company representatives, and novices who are here to learn.

Like most online communities you must register to view or post in our community. Sign-up is a free and simple process that requires minimal information. Be a part of our community by signing in or creating an account. The Digital Bit Stream starts here!
  • Reply to existing topics or start a discussion of your own
  • Subscribe to topics and forums and get email updates
  • Send private personal messages (PM) to other forum members
  • Customize your profile page and make new friends
Guest Message by DevFuse


Buyer beware of cost of Dish Hopper Upgrade

  • Please log in to reply
4 replies to this topic

#1 OFFLINE   Disgusted with Dish

Disgusted with Dish

    New Member

  • Registered
  • 3 posts
Joined: May 02, 2012

Posted 02 May 2012 - 07:05 PM

Buyer beware of the difference between what you may be told relative to the cost of the upgrade to Dish Network's Hopper system versus what you will actually be billed. I was told that the $95 technician charge and the $100 equipment charge would net to zero if I opted for a $6/mo service plan and was given other discounts. I was even shown what the monthly charges would amount to on a tab on my on-line account during the upgrade phone conversation. The slight increase in monthly charges shown on the on-line account was attributable to taxes on the Hopper equipment, I was told.

Despite having been told in advance what my first month's bill would be, my actual bill included a $50 equipment charge. The monthly rate was also higher for no change in the programming package or number of TVs. The bill did not resemble at all what I was shown on my on-line account. Customer Service said everyone pays an equipment fee for the upgrade, and they would not waive the charge.

The bottom line is, expect to be charged anywhere between $50 and $195 for the Hopper upgrade and don't believe everything you are told over the phone as to what your first month's bill will be. It seems as though the creative accounting and marketing techniques used at most communications companies serves to make everything as confusing and misleading as possible for the customer and most often, the actual bill is much more than what was communicated, notwithstanding pro-rated charges.

...Ads Help To Support This Site...

#2 OFFLINE   RaymondG@DISH Network

RaymondG@DISH Network


  • Registered
  • 263 posts
Joined: Jul 21, 2011

Posted 02 May 2012 - 07:10 PM

Please send me a PM with your phone or account number and I'll be happy to review the charges.

#3 OFFLINE   Disgusted with Dish

Disgusted with Dish

    New Member

  • Topic Starter
  • Registered
  • 3 posts
Joined: May 02, 2012

Posted 02 May 2012 - 07:27 PM

Sorry, my "post count" is not 5 or higher on this forum, so my PM to you was rejected. Good communication system, huh?

#4 OFFLINE   CCarncross


    Hall Of Fame

  • Registered
  • 7,058 posts
  • LocationJackson
Joined: Jul 19, 2005

Posted 02 May 2012 - 08:17 PM

So bump this thread a few times and your post count will be at least 5 and that problem is solved. Its really not that big a deal.

#5 OFFLINE   Inkosaurus



  • Registered
  • 678 posts
Joined: Jul 29, 2011

Posted 02 May 2012 - 08:41 PM

Because anecdotal evidence is applicable to every single time someone will upgrade to the hopper set up right?
Errors happen, your not the first your not the last instead of wasting time bashing a company, contact Dish or bump this thread to speak to DIRT.

Protected By... spam firewall...And...