Maybe it's in the way you ask about it.
Here's my chat transcript. I have replaced personally identifiable names and information.
Dish CS: Hi, my name is Dish CS. How may I help you?
Dish Customer: I understand that Dish is no longer carrying AMC. What other options do I have to keep Dish and still get AMC programs like Breaking Bad?
Dish CS: I will help you with the AMC information and alternative programming.
Dish CS: Please give me a moment to access your account.
Dish CS: For security purposes, would you please verify the last four digits of the Social Security Number on the account?
Dish Customer: XXXX
Dish CS: Thank you for verifying.
Dish CS: I understand you are upset about not being able to watch these movies. The contract between DISH and AMC Networks ended on June 30, 2012. As a result, DISH no longer carries AMC, IFC, or WeTV. The decision was made based on the value DISH customers receive when comparing the high renewal cost to the relatively low viewership.
Dish CS: Movies on AMC are substantially more popular than its few original series. But customers have better choices than AMC as DISH offers Blockbuster @Home, dozens of movie channels from partners like HBO, Showtime, Starz, EPIX, HD Net, MGM HD, IndiePlex, RetroPlex, PixL and the latest new releases on DISH Cinema.
Dish Customer: I understand that. I am familiar with the situation. But is there some way to stream programming from AMC.. for a fee?
Dish CS: You will get the Breaking Bad series through Blockbuster.
Dish CS: From the 15th July you can get the Discs through Blockbuster and you can stream that programming online Through Blockbuster.
Dish Customer: The upcoming series? Is there a delay as to when it appears on Blockbuster?
Dish CS: No, you will get that programming through the Blockbuster.
Dish CS: You can stream that programming online Through Blockbuster.
Dish Customer: At what cost?
Dish CS: Blockbuster @ home is just $10 a month, but because of this AMC inconvenience I can offer you Blockbuster @ home free for 3 months to your account.
Dish CS: After 3 months if you want to keep the Blockbuster on your account you can pay $10 a month.
Dish CS: Shall I add it now?
Dish Customer: That would be great. Thanks.
Dish CS: My pleasure to help you.
Dish CS: Your satisfaction is important to us Sir.
Dish CS: I have added the Blockbuster to your account.
Dish Customer: I'm a fairly new customer. Did I already have BB @ home?
Dish CS: No, you don't have the Blockbuster on your account.
Dish CS: I have added it now.
Dish Customer: OK. Thanks.
Dish CS: I will provide a link where you can get more information no Blockbuster .
Dish Customer: Do I access programming through my Hopper or the computer?
Dish CS: You can stream the movies through the Hopper and you can order the DISC through the Blockbuster account.
Dish Customer: OK.
Dish CS: You can stream the series on the computer through dishonline account.
Dish Customer: Do I need to go to a website and setup access or are we done?
Dish CS: I will provide a link where you an get the information.
Dish CS: Please give me a minute.
Dish CS: I am sorry for the delay.
Dish CS: http://www.dish.com/...ockbuster/#FAQS
Dish CS: You can go through the above link to get more information on Blockbuster.
Dish CS: It was nice chatting with you.
Dish CS: To save time in the future, you can view and pay your bill, order Pay-Per-View's with no fees and upgrade your programming at no additional cost with your online account.
Dish CS: Is there anything else I may assist you with?
Dish Customer: That's all. Thanks.
Dish CS: You are welcome.
Dish CS: Thank you for using DISH Chat and have a great day!
Dish CS: Bye!