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Dish drops AMC (+WeTV, IFC & Sundance)


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1921 replies to this topic

#1151 OFFLINE   Stewart Vernon

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Posted 02 July 2012 - 05:57 PM

And if a separate thread about compensation were started wouldn't it likely get merged with this one?


You, and others, missed my point.

For more than a month many of us have been discussing the likely dropping of these channels on 6/30.

Now, a couple of days after the actual drop, with rumors swirling about Dish offering some "free stuff" to customers who complain... we have had an inrush of new people on the thread who have asked Dish for something to make up for the loss of AMC channels.

My question essentially was... where was everyone the past month? The channels couldn't have been *that* important if it didn't prompt them to join in the discussion once Dish moved the channels around and put up the "this channel has moved" banner a couple of weeks back.

People are coming out of the woodwork, smelling blood in the water, looking for free stuff. Most of the people I see talking about asking for, expecting, and in some cases getting the freebies haven't been a part of this thread discussing it for the past month.

So I was just wondering "wha hoppen" that they suddenly sprang to life once the rumors of a freebie came to light.

People can do whatever they want of course... I'm not commenting on that... I just find it curious that this thread has so many new participants that had been incommunicado for the last month when the rest of us have been discussing things.

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#1152 OFFLINE   Stewart Vernon

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Posted 02 July 2012 - 05:59 PM

Wonder how long it'll be til Dish drops ESPN and goes bankrupt? I'd guess within a couple of years.


I should have guessed that the "Dish will go bankrupt" posts would find their way here.

AMC has already lost more revenue than Dish will lose over this. Dish won't even notice, that's how few customers will be leaving.

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#1153 OFFLINE   isuzudave

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Posted 02 July 2012 - 06:02 PM

I just called Dish to see if there was any new news about AMC being dropped. I was transferred to the customer retention department.

I talked to a very nice lady who asked what AMC shows I watched. I watch Breaking Bad, Mad Men, Walking Dead, and Hell on Wheels. She asked if I had access to Amazon on my TV. I do. I have a Logitech Revue. She offered me $15 a month off my Dish bill for a year to offset the cost of streaming those shows from Amazon. I thought that was a very generous offer and I accepted.

I also mentioned that I was thinking about upgrading my two 622 receivers for a Hopper/Joey setup. I asked if I could apply my monthly bill credits to the upgrade. She said no, but she could give me two Hoppers and two Joeys for $115. Again, I thought that was a very generous offer and I accepted.

I have had Dish for about 10 years and I have always been happy with their customer service. I have streamed HD TV shows from Amazon before and I think they look just as good, if not better than what I got from my Dish AMC channel.

If Dish does reach an agreement with AMC before the new shows start, I will call back and let them know they can cancel my credits. I wish they could reach an agreement, but in the interim, I think Dish is doing (for me anyway) what’s needed to keep customers from leaving.

#1154 OFFLINE   DodgerKing

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Posted 02 July 2012 - 06:09 PM

I am surprised there hasn't been more than a couple of posts about the Roku incentive. Other sites are reporting that a lot of subs are getting a free Roku, most of those that talk to the Loyalty Department. Many are getting a free Roku and $10 or more off their bill for 12 months. I would love that offer in place of three channels I never watch if I were a Dish sub.

#1155 OFFLINE   Inkosaurus

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Posted 02 July 2012 - 06:10 PM

I just called Dish to see if there was any new news about AMC being dropped. I was transferred to the customer retention department.

I talked to a very nice lady who asked what AMC shows I watched. I watch Breaking Bad, Mad Men, Walking Dead, and Hell on Wheels. She asked if I had access to Amazon on my TV. I do. I have a Logitech Revue. She offered me $15 a month off my Dish bill for a year to offset the cost of streaming those shows from Amazon. I thought that was a very generous offer and I accepted.

I also mentioned that I was thinking about upgrading my two 622 receivers for a Hopper/Joey setup. I asked if I could apply my monthly bill credits to the upgrade. She said no, but she could give me two Hoppers and two Joeys for $115. Again, I thought that was a very generous offer and I accepted.

I have had Dish for about 10 years and I have always been happy with their customer service. I have streamed HD TV shows from Amazon before and I think they look just as good, if not better than what I got from my Dish AMC channel.


Perfect example of the benefits of being a 5 star customer.
Thats some really nice stuff man, good job lol.

@Stewart, I definitely agree. But we all saw it coming too lol.

#1156 OFFLINE   Marlin Guy

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Posted 02 July 2012 - 06:17 PM

My question essentially was... where was everyone the past month?


Lurking. Not everyone aspires to make the congratulatory landmark post count thread. Some people simply observe, and then participate when they see fit.
I don't see the problem. Well, I do, but....
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#1157 OFFLINE   Inkosaurus

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Posted 02 July 2012 - 06:20 PM

Some people simply observe, and then participate when they see fit.


You mean after they get rejected on getting a freebie? Some of it is just self serving or riddled with strife because Dish doesn't value them as much as they think they should be.

#1158 OFFLINE   Marlin Guy

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Posted 02 July 2012 - 06:21 PM

By the way your great info about you switching to Dish is really making me think about it.


Glad to hear it. Feel free to PM me with any questions.
Of course, I'm not on commission or anything, so I can't imagine why I'd help you with no possible means of gaining anything personally. After all, I'm not smelling any blood in the water. ;)
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#1159 OFFLINE   fudpucker

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Posted 02 July 2012 - 06:21 PM

As long as the industry insiders were with AMC that was their company line, which the media seems to have swallowed and regurgitated to you!


Note that both news sites said their insiders were from both sides.

#1160 OFFLINE   Marlin Guy

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Posted 02 July 2012 - 06:23 PM

You mean after they get rejected on getting a freebie? Some of it is just self serving or riddled with strife because Dish doesn't value them as much as they think they should be.



I don't care what the motives of others are. All I know is that if Dish is giving something away, I'm getting in line. It's entirely up to Dish to decide whether or not I'm worthy. I'm pretty sure they know what they're doing. They've been doing it a long time.
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#1161 OFFLINE   isuzudave

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Posted 02 July 2012 - 06:38 PM

You, and others, missed my point.

My question essentially was... where was everyone the past month? The channels couldn't have been *that* important if it didn't prompt them to join in the discussion once Dish moved the channels around and put up the "this channel has moved" banner a couple of weeks back.

discussing things.


Up until recently I did not have anything to discuss. I could have posted about how much I like the shows on AMC and how I hope that Dish and AMC reach an agreement. I could have also talked about how greedy _______ (insert name of the company you think is being unresonable) is, but what good what that have done? I would have just been wasting bandwidth and posting obvious things. Just like like I am doing now.

#1162 OFFLINE   Slamminc11

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Posted 02 July 2012 - 07:28 PM

I haven't called and won't call. I didn't watch any of the shows on them and didn't have any plans to do so. I haven't watched any of the channels in years so it was no lose to me. FOR ME to call and ask/expect free stuff for something I didn't watch seems rather unethical for me to do from the way I was brought up. Call me a prude or call me whatever you want, but that's my take on it for me!

#1163 OFFLINE   Marlin Guy

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Posted 02 July 2012 - 08:03 PM

I would have just been wasting bandwidth and posting obvious things. Just like like I am doing now.


Congratulations on 75 posts! See, that wasn't a waste after all! :lol:
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#1164 OFFLINE   Papote

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Posted 02 July 2012 - 08:38 PM

I got $10 off for 6 months. I really didn't haggle at all. BTW, I have never missed a payment since being a customer from 2006 and have had Top 200 with annual sub.

#1165 OFFLINE   BarbaraW

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Posted 02 July 2012 - 08:38 PM

Well I did a chat and told them how much I love dish, but that I was upset not by the loss of the channels per se (I didn't watch any of them) but that the replacements were channels I already have in the top 250 and bb @ home pack. At first the csr tried to give me $5 for three months and Starz for 3 months. When I told him that I had cancelled Starz, Showtime, and Cinemax because I found no value in them he transferred me to the Loyalty Dept where they offered me a Roku and $10 a month credit for a year to purchase programming that I would like to replace the four stations I lost. I think that's fair. I never watched them, but I still paid for them all these years. Now they are gone and lower tiers received replacement channels, while I continue to pay the same price and receive no replacement. I think Dish is quite generous to offer something to customers like me

#1166 OFFLINE   Stewart Vernon

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Posted 02 July 2012 - 09:07 PM

A month ago, a few weeks ago, and even a couple of days ago... the notion that AMC might get dropped wasn't enough for people to chime in with opinion, discussion, whatever.

I thought for sure that the time when the thread would pick up, if it was going to pick up, was when Dish moved the channels and removed the mapdowns. That forced anyone who watched or DVRed AMC and the other channels to stand up and take notice. And yet, we only got a blip of new activity once that happened.

But now that some customers have been getting retention offers, it is suddenly worth commenting on?

People who weren't mad enough to even post a few days ago, suddenly are mad now.. not at losing the channels, but at not getting as good of a retention offer as someone else they read about.

That tells me that these channels still aren't that popular. In a single day we've had more new activity over the retention offers than we had over the course of several weeks with regard to the actual channels themselves.

Like I said, this is not meant to kick-off a free-for-all attack-the-poster flood... I just find it a very curious observation... and frankly, quite telling to me... that I suspect most people posting have very little actual anger/disappointment over the loss of the channels... just about getting (or not getting) a prize from Dish.

I'm sure Dish takes notice of this as well. They read the forums... they see that not much was going on until they started giving out stuff. Next time around, don't expect Dish to be giving out stuff because I think they will ultimately learn from this that they really didn't have to do anything.

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#1167 OFFLINE   pitflyer

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Posted 02 July 2012 - 09:22 PM

It's always a risk when you give away the store (Roku, $10 yearly credit, up front credit, Showtime, HBO, Starz, etc) these days, because word WILL get out. I'm a little displeased that I'm paying exactly the same for Dish as I was a few days ago and now getting less.

I did talk to them yesterday, and they offered me half price HBO & Starz, and then transferred me to loyalty chat which after 30 minutes of waiting I gave up. I tried again today and this time they offered me a one time $10 credit, which is just a waste. Told me that you have to have AT200 and higher to get Roku, but that's not true, or different reps make up different rules as they move on.

Problem is, as a long time customer, they would have better off not offering me ANYTHING than those pathetic incentives above. Comcast sends me a direct mailing every week begging me to come back, and it would actually be cheaper due to the miracle of bundling. But I've been a loyal Dish customer for years and was always treated fairly. I don't think I am here, as someone who has absolutely ZERO promotions on their account (other than HD 4 Life) for the past year, and I do autopay/e-bill, all stuff that likely makes me a profitable customer.

I don't really care for the Roku (I already have one that I honestly don't use) but a recurring credit for a recurring loss would be appropriate. I might give Loyalty a ring, or I might just say this is the sign to move on...

#1168 OFFLINE   acostapimps

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Posted 02 July 2012 - 09:27 PM

I think people were observing if an agreement would be reach (at the last minute at least) since it did not happen and got frustrated by calling CSR and got bill credits and free Roku and posted here that's when more and more members decided to post on this thread, besides it's a FREE ROKU and BILL CREDITS :D

#1169 OFFLINE   paja

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Posted 02 July 2012 - 09:31 PM

I haven't called and won't call. I didn't watch any of the shows on them and didn't have any plans to do so. I haven't watched any of the channels in years so it was no lose to me. FOR ME to call and ask/expect free stuff for something I didn't watch seems rather unethical for me to do from the way I was brought up. Call me a prude or call me whatever you want, but that's my take on it for me!


Prude

#1170 OFFLINE   FTA Michael

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Posted 02 July 2012 - 10:04 PM

On the question of whether it's ethical to ask for an adjustment, well, of course it is. If you don't lie or misrepresent what your viewing habits are, it's always okay to get into chat or call a CSR and ask, "What can you give me for free?"

I've done that with Dish every few months regardless of their programming contract squabbles. Sometimes I get a premium channel for a few months, sometimes I get a few PPV credits, sometimes I get nothing.

It's like comps at a casino: You rarely get anything if you don't ask. Then the business looks at what you're worth to them and what it can afford to give you. It's friendly, voluntary, and ethical.
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#1171 OFFLINE   Inkosaurus

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Posted 02 July 2012 - 10:47 PM

A month ago, a few weeks ago, and even a couple of days ago... the notion that AMC might get dropped wasn't enough for people to chime in with opinion, discussion, whatever.

I thought for sure that the time when the thread would pick up, if it was going to pick up, was when Dish moved the channels and removed the mapdowns. That forced anyone who watched or DVRed AMC and the other channels to stand up and take notice. And yet, we only got a blip of new activity once that happened.

But now that some customers have been getting retention offers, it is suddenly worth commenting on?

People who weren't mad enough to even post a few days ago, suddenly are mad now.. not at losing the channels, but at not getting as good of a retention offer as someone else they read about.

That tells me that these channels still aren't that popular. In a single day we've had more new activity over the retention offers than we had over the course of several weeks with regard to the actual channels themselves.

Like I said, this is not meant to kick-off a free-for-all attack-the-poster flood... I just find it a very curious observation... and frankly, quite telling to me... that I suspect most people posting have very little actual anger/disappointment over the loss of the channels... just about getting (or not getting) a prize from Dish.

I'm sure Dish takes notice of this as well. They read the forums... they see that not much was going on until they started giving out stuff. Next time around, don't expect Dish to be giving out stuff because I think they will ultimately learn from this that they really didn't have to do anything.


I personally enjoy how quickly the conversation regarding compensation for the loss of AMC went from

"Oh well the new channels replacing the rainbow channels better be worth it!"
to
"They're only offering me 5$ off, what a rip off!"

I'm a little displeased that I'm paying exactly the same for Dish as I was a few days ago and now getting less.

Oh lord.
Did your price go up when we got the MLB network last year?

No one complains when we get new channels and our price stays the same, but god forbid they take away 4 channels that are barely watched and keep the price the same too!

edit:

On the question of whether it's ethical to ask for an adjustment, well, of course it is. If you don't lie or misrepresent what your viewing habits are, it's always okay to get into chat or call a CSR and ask, "What can you give me for free?"

I've done that with Dish every few months regardless of their programming contract squabbles. Sometimes I get a premium channel for a few months, sometimes I get a few PPV credits, sometimes I get nothing.

It's like comps at a casino: You rarely get anything if you don't ask. Then the business looks at what you're worth to them and what it can afford to give you. It's friendly, voluntary, and ethical.


Ive always been of the opinion that "You're entitled to atleast ask" beyond that your not entitled anything else.
The problem is sometimes we get drive by posters here who hop on and complain because they thought they were entitled to getting credits or free equipment because they were with a company "x" amount of years.
Then it gets a little annoying.

#1172 OFFLINE   inazsully

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Posted 02 July 2012 - 11:12 PM

No, what's annoying is when somebody plays the " you don't complain when they give you a free channel so why bitch when they take one away" card. That argument is beyond lame. If your company gives you a raise I doubt you'd complain but if the docked your pay I guarantee you the bitching would be epic. If they give me something then they must feel I deserve it (they want to keep me happy and content). That's just good business. They are well aware of the financial benefit of tossing the occasional bone.

#1173 OFFLINE   Inkosaurus

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Posted 02 July 2012 - 11:19 PM

No, what's annoying is when somebody plays the " you don't complain when they give you a free channel so why bitch when they take one away" card. That argument is beyond lame. If your company gives you a raise I doubt you'd complain but if the docked your pay I guarantee you the bitching would be epic. If they give me something then they must feel I deserve it (they want to keep me happy and content). That's just good business. They are well aware of the financial benefit of tossing the occasional bone.


Stupid analogy is stupid. If my pay was docked I most definitely did somethign to deserve it :P
And im not complaining about people who are asking and getting there dues, thats saywhats job.
Im complaining about those who ask, dont get it, then bitch about not getting it ;)

#1174 OFFLINE   James Long

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Posted 02 July 2012 - 11:32 PM

We live in a world where people feel entitled. As if DISH or AMC constantly owes their customers any more than they have paid for. Gotta get the discount and free stuff.

#1175 OFFLINE   phrelin

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Posted 02 July 2012 - 11:44 PM

I don't accept the idea that Dish owes anyone anything because they dropped AMC, IFC, WE, and Sundance. If they give you something, great. If they don't, well no harm in trying.

I am a great fan of some of AMC shows and it'll be a hassle to stream them.

But if you became a Dish subscriber just because of AMC, you made a poor decision because AMC provides the equivalent of 1½ hours a week of original programming. Old movies are available on many channels, some even with fewer commercials.

For a small monthly fee paid to Dish you can access with no commercials HBO via Dish plus HBO GO on line, the network that produced these series shows and a bunch of award winning movies and mini-series, as well as movies new and old:

Posted Image


If AMC wants a financial model to consider, maybe they should look at HBO.

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