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Dish drops AMC (+WeTV, IFC & Sundance)


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1921 replies to this topic

#1251 OFFLINE   jdskycaster

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Posted 04 July 2012 - 10:51 AM

I was contacted yesterday directly to discuss the loss of AMC. The rep called and said they were following up on an inquiry I made two weeks ago. They asked if there was anything they could do to make sure I continued to stay a satisfied Dish customer as their records indicate that I have been with them for 12 years now. They also asked if I watched any of the AMC series and which ones.

The net of the conversation was that they could offer me a Roku if I did not have another streaming device (and a broadband connection) to purchase the shows I have been watching from Amazon. I told them that I already pay for Amazon Prime but do not use the streaming service as I do not have a compatible TV or BR/DVD player to get the service. They said they would happily send me a Roku and apply a credit to my account for 12 months.

I made sure to tell them that I thought this was an example of excellent customer service at a time when most companies appear to care less if you are a customer or not. I thanked them and applauded them for standing up to AMC and at least trying to keep subscriber costs in check to the degree that they can and remain profitable.

Thanks Dish,

JD

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#1252 OFFLINE   VDP07

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Posted 04 July 2012 - 10:55 AM

I had forgotten how many when I posted initially. I had to do a bit of research to come up with the list I posted.


Uh huh...

#1253 OFFLINE   Paul Secic

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Posted 04 July 2012 - 11:00 AM

As long as they are not breaking the law the posts are welcome on this forum.

Let's be careful about getting into name calling. We have a lot of members here. Their option of "the right thing to do" may vary from yours but on this site we try to show some respect for the people behind the opinions - whether or not we agree with their opinion.

And we also try to stay on topic ... which in this thread is DISH vs AMC, not the ethics or morality of DBSTalk members. :)



DISH Network is saving an estimated $2.5 million per month not carrying AMC. If they want to throw some of that money at customers who complain it is up to DISH to decide who is "eligible" or not for the giveaways. if people want to drop down to a lower level it is fine ... DISH will collect less money from them but they will also not have to pay the channels in the tier the customers are dropping. And if they leave DISH will deal with that as well.

Perhaps by October AMC will come up with a better price. Unfortunately for them, $2.5 million dollars of lost income each month isn't balanced out by simply paying less for their programming. And losing 15% of the households they were distributed to won't help sell advertisements and infomercials.

Or perhaps AMC will stay off of DISH and survive without the cash and distribution. There is always a chance.


As I said before I haven't tuned in to all of Raibows channels since the 90's. If they come back I'l continue to ignore them.

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#1254 OFFLINE   phrelin

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Posted 04 July 2012 - 11:43 AM

What does this have to do with DirecTV? Wrong part of the forum for that.

  • ESPNews HD
  • Disney Channel HD
  • Disney XD HD
  • ABC Family HD
  • MSG SD/HD
  • MSG+ SD/HD
  • SportsNet New York SD/HD
  • AMC SD/HD
  • WEtv SD
  • IFC SD
  • Sundance SD

Is that it? Just talking about the more recent deals Dish has failed to come to terms on. (not VOOM)

Again, except for one regional sports channel, you are talking about two channel owners:
  • ESPNews HD - Disney
  • Disney Channel HD - Disney
  • Disney XD HD - Disney
  • ABC Family HD - Disney
  • MSG SD/HD - Dolan
  • MSG+ SD/HD - Dolan
  • SportsNet New York SD/HD
  • AMC SD/HD - Dolan
  • WEtv SD - Dolan
  • IFC SD - Dolan
  • Sundance SD - Dolan
I don't suppose there is any significant blame on the part of the owners. You know them to be altruistic towards viewers, not the greedy thieves I think they are.;)

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#1255 OFFLINE   Jhon69

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Posted 04 July 2012 - 01:36 PM

As I said before I haven't tuned in to all of Raibows channels since the 90's. If they come back I'l continue to ignore them.



Paul:

Think maybe it'e time to change the Platinum under your posts to Blockbuster@Home?.;):)

#1256 OFFLINE   ehren

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Posted 04 July 2012 - 04:40 PM

I use Roku for MLB tv and it's not working well and out of warranty. Keeps losing my wifi connection. Anyone be willing to send me one? Much much appreciated. PM me thanks again.

#1257 OFFLINE   johnp37

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Posted 04 July 2012 - 04:51 PM

'Not a very wise' = 'Real stupid' (in my book) :mad:.

"AMC Networks has some of the most acclaimed programming on television, with shows like Mad Men, The Walking Dead and Breaking Bad."

Got to have my Walking Dead! Let's hope things can get worked out.


Absolutely the dumbest decision ever! I would pay an extra few bucks to keep The Walking Dead around a long time. I really feel for the Deadheads losing their show.
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#1258 OFFLINE   bnewt

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Posted 04 July 2012 - 06:38 PM

I also contacted Dish today to voice my displeasure over loosing AMC. I was asked what series that I watched & that I could purchase that from Amazon & they would credit me for the cost or they would send me a Roku. Told the loyalty department that I wanted neither. I do not have wi fi in my home, just hard wired internet connection. She also said that there were no negotiations going on & that AMC would never be back on Dish. I told her if that was true, then I would have to look into changing to DirectTV. Tired of all of the games that Dish plays.......have a channel one day & gone the next. I know that all of the providers have this problem..........just seems like Dish has more.

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#1259 OFFLINE   sigma1914

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Posted 04 July 2012 - 06:53 PM

I also contacted Dish today to voice my displeasure over loosing AMC. I was asked what series that I watched & that I could purchase that from Amazon & they would credit me for the cost or they would send me a Roku. Told the loyalty department that I wanted neither. I do not have wi fi in my home, just hard wired internet connection....


Roku does hard wired, too.
If you stop responding to them or put them on ignore, then eventually they'll go away.

#1260 OFFLINE   kucharsk

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Posted 05 July 2012 - 03:36 AM

Any suggestions for what someone without internet at home can do? Breaking Bad is my all time favorite tv show.


Wait for the DVDs to be released - then the show won't be sliced and diced for AMC's (IMHO far too frequent) commercials, either.

#1261 OFFLINE   dunkonu23

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Posted 05 July 2012 - 05:34 AM

No TWD = Bye Bye Dish when my current contract expires in 21 months... :(

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#1262 OFFLINE   RasputinAXP

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Posted 05 July 2012 - 06:56 AM

"We are open to a creative proposal from AMC Networks that would resolve this situation, but at this point it looks like the channels will be down permanently. -Michael H."

Well that's the first time they've ever said that. That ball is so hard it's made out of titanium.

"Belligerent and numerous."

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#1263 OFFLINE   Jon W

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Posted 05 July 2012 - 06:58 AM

We upgraded to AT-200 when Mad Men started and downgraded back to AT-120 when the season was over. If I had to do it again I would wait until it came out on Amazon Streaming or DVD, this season really wasn't all that great. That being said, I would really not be happy if I lost the channel mid season so I feel the pain of TWD Fans. That show sounds really interesting, glad I didn't get hooked on it (yet)

#1264 OFFLINE   satcrazy

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Posted 05 July 2012 - 07:07 AM

I was contacted yesterday directly to discuss the loss of AMC. The rep called and said they were following up on an inquiry I made two weeks ago. They asked if there was anything they could do to make sure I continued to stay a satisfied Dish customer as their records indicate that I have been with them for 12 years now. They also asked if I watched any of the AMC series and which ones.

The net of the conversation was that they could offer me a Roku if I did not have another streaming device (and a broadband connection) to purchase the shows I have been watching from Amazon. I told them that I already pay for Amazon Prime but do not use the streaming service as I do not have a compatible TV or BR/DVD player to get the service. They said they would happily send me a Roku and apply a credit to my account for 12 months.

I made sure to tell them that I thought this was an example of excellent customer service at a time when most companies appear to care less if you are a customer or not. I thanked them and applauded them for standing up to AMC and at least trying to keep subscriber costs in check to the degree that they can and remain profitable.

Thanks Dish,

JD


I also give dish a high five:D
I have not been with dish nearly as long as you, and yet they have been very, very user friendly. Not going for a big bash here, but, IMO, they are far superior to direct in CS relations.

Way to go dish,
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#1265 OFFLINE   patmurphey

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Posted 05 July 2012 - 08:43 AM

Roku does hard wired, too.


Not the Roku 2 XD being offered by Dish.

#1266 OFFLINE   sigma1914

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Posted 05 July 2012 - 09:02 AM

Not the Roku 2 XD being offered by Dish.


That's true. I guess you could sell the XD & then use the money towards a XS which is $20 more.
If you stop responding to them or put them on ignore, then eventually they'll go away.

#1267 OFFLINE   narrod

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Posted 05 July 2012 - 10:29 AM

It's all about programming. I don't care which carrier is better. If they don't carry the programs I want I will not do business with them.

#1268 OFFLINE   phrelin

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Posted 05 July 2012 - 12:56 PM

I was contacted yesterday directly to discuss the loss of AMC. The rep called and said they were following up on an inquiry I made two weeks ago. They asked if there was anything they could do to make sure I continued to stay a satisfied Dish customer as their records indicate that I have been with them for 12 years now. They also asked if I watched any of the AMC series and which ones.

The net of the conversation was that they could offer me a Roku if I did not have another streaming device (and a broadband connection) to purchase the shows I have been watching from Amazon. I told them that I already pay for Amazon Prime but do not use the streaming service as I do not have a compatible TV or BR/DVD player to get the service. They said they would happily send me a Roku and apply a credit to my account for 12 months.

I made sure to tell them that I thought this was an example of excellent customer service at a time when most companies appear to care less if you are a customer or not. I thanked them and applauded them for standing up to AMC and at least trying to keep subscriber costs in check to the degree that they can and remain profitable.

Thanks Dish,

JD

I agree. I plan on streaming through my Panasonic BD player from Amazon "Hell on Wheels" when it starts in August assuming the episode are available the same week they first air.

That will cost some money. But because I gained $15 a month by dropping down from AT200 to AT120, it's almost an even trade in the long run.

Except I am losing BBCA programming.:(

So I chatted with a courteous and helpful CSR on line. I asked for a couple of months of free Starz as I don't need anything discussed here. He gave me three free months.:)

That will give me the movies "Moneyball", "The Girl With The Dragon Tattoo", and others to watch during the scripted programming summer doldrums, plus most of the new season of "Boss", all for free.

It seems like a fair trade for losing BBCA shows. I'll just have to keep an eye out for streaming opportunities for "Copper."

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"Always poke the bears. They sleep too much for their own good."

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#1269 OFFLINE   pitflyer

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Posted 05 July 2012 - 03:06 PM

I haven't called Dish yet, but I did receive two phone calls from them. The number they have for me is my home phone number, so I'm at work, but caller ID shows its definitely them.

They don't leave any message but maybe they are being proactive, or saw I had a couple of 'let me transfer you to loyalty' chat sessions that dropped because they were so backed up.

#1270 OFFLINE   fudpucker

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Posted 05 July 2012 - 06:44 PM

Sad to see so many posts here either directly attacking people or being passive aggressive in attacking people. It's just TV, no need to get personal, no one here is an owner of AMC or Dish or DirectTV - or so I assume! LOL!

I was surprised to be contacted by Dish. We haven't been with them all that long, and honestly, I'm not looking for anything free from them, I just want to watch the shows we want to watch. I'm provider agnostic: I switched from DirectTV after about 15 years with them because we could not get locals on D* when we moved. There was a dispute, etc. and Dish carried them, so we switched. I watch TV to watch TV, not get involved in ego fights between billionaires. 3 of our favorite shows on TV are on AMC, 3 of our top 10. I can't watch them on Dish any longer. We have a little time on our contract, so we will evaluate a move back to DirectTV - I'm not sure why not? We were very happy with them for our 15 years. (They have the locals now, in HD.) We also liked Dish, but having had both, I can be happy with either. So we'll have to evaluate. Simple.

Oh, since people are talking about Dish's PR campaign on this, they did offer us a Roku (turned it down) and then $10 a month for a year. They called me, so OK, thanks, I'll accept the discount (since we already pay over $100 a month.) But at the end of the day, as I've said, I'd rather pay a little more to watch our favorite shows than a little less to not be able to see them, since our provider is just our source of shows.

To those who go on about how poorly viewed Mad Men, Breaking Bad, etc. were, they got pretty good ratings. And frankly, if what I wanted/expected in my TV provider is that they only provide the shows with the highest viewership and drop the shows that win all of the critical awards (Emmys, Golden Globes, Best Drama, Best Actor, etc.) then I'd be happy with a provider that just showed The Bachelorette and Two and a Half Men and other such "popular" dreck. So I don't value the shows my provider provides me by the total number of viewers, and that is why I pay for a top end package.

FWIW.

#1271 OFFLINE   K E Will

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Posted 05 July 2012 - 07:21 PM

It cost more than the 2.5 mill a month to produce the Walking dead season so I still want my AMC. I Dont want to leave Dish just want to hear about more negotiations the other channels in the package are catching up. Just look at the last two years Hell on wheels. and Walking Dead are just a start of Amc new programing so they deserve a rate increase just please negotiate.

#1272 OFFLINE   johnp37

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Posted 05 July 2012 - 08:45 PM

Come on over to Directv. We still have The Walking Dead, Mad Men, and Breaking Bad. No chance they will be back on Dish. Another prime example of screw the customer for the bottom line.
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#1273 OFFLINE   Inkosaurus

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Posted 05 July 2012 - 09:14 PM

Come on over to Directv. We still have The Walking Dead, Mad Men, and Breaking Bad. No chance they will be back on Dish. Another prime example of screw the customer for the bottom line.


lol wow.

Yeah they totally screwed the customers by preventing a chain reaction that would cause our bills to sky rocket.

Rainbow wants 200% increase, if they get it despite not really offering that much then guess what. All the other little niche channels will want that same 200% increase. Dish has to make that money back one way or another ;)

There bottom line is maintaining packages at 5$ less then DTV so that they advertise the lowest packages in the business. They cant exactly do that by bending backwards to the whim of every channel owner.

#1274 OFFLINE   fudpucker

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Posted 05 July 2012 - 09:47 PM

lol wow.

Yeah they totally screwed the customers by preventing a chain reaction that would cause our bills to sky rocket.

Rainbow wants 200% increase, if they get it despite not really offering that much then guess what. All the other little niche channels will want that same 200% increase. Dish has to make that money back one way or another ;)

There bottom line is maintaining packages at 5$ less then DTV so that they advertise the lowest packages in the business. They cant exactly do that by bending backwards to the whim of every channel owner.


Great, they get to offer the lowest price compared to DirectTV. By not providing the shows winning Best Drama, Best Actor, many other Emmys, 15 Golden Globes, and on and on.

We're not talking about dropping being able to watch Pawn Stars or Cajun Justice or Auction Whatevers. Mad Men alone has won the Emmy for Best Drama 4 years in a row. Hell, it has gotten more awards and nominations than most shows on any channel:

http://en.wikipedia....ived_by_Mad_Men

Breaking Bad features the Emmy Award winning Best Actor performance, 3 years in a row.

And so on. Again, this may be a small network but it is producing some of the best shows on TV.

Tell ya what, I'll be willing to pay more to any channel that produces TV shows that consistently win the top Emmy awards (and a host of other major awards.) Line them up. All the channels that can claim they have some of the best shows produced on TV, bar none.

And not being able to watch them is, IMO, a real negative for any major TV provider. IMO, of course. ;)

#1275 OFFLINE   Inkosaurus

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Posted 05 July 2012 - 09:52 PM

Great, they get to offer the lowest price compared to DirectTV. By not providing the shows winning Best Drama, Best Actor, many other Emmys, 15 Golden Globes, and on and on.

We're not talking about dropping being able to watch Pawn Stars or Cajun Justice or Auction Whatevers. Mad Men alone has won the Emmy for Best Drama 4 years in a row. Hell, it has gotten more awards and nominations than most shows on any channel:

http://en.wikipedia....ived_by_Mad_Men

Breaking Bad features the Emmy Award winning Best Actor performance, 3 years in a row.

And so on. Again, this may be a small network but it is producing some of the best shows on TV.

Tell ya what, I'll be willing to pay more to any channel that produces TV shows that consistently win the top Emmy awards (and a host of other major awards.) Line them up. All the channels that can claim they have some of the best shows produced on TV, bar none.

And not being able to watch them is, IMO, a real negative for any major TV provider. IMO, of course. ;)


This has been discussed to death over the last 1k posts here.
That argument doesnt hold water at the negotiation table.

AMC has the shows that has critical acclaim but it doesnt have the shows that is bringing in the viewers. AMC wanted money on par with a channel that consistantly brings in millions more viewers and Dish was smart enough to call them on there BS.

Rainbow is like the Seth Mcfarlane of being channel owners, yeah they got some goods but its all gone to there head and they waaay over evaluated there product.




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