"complained' about no AMC and they offered me a 'discount' of $2.5 mo for Encore, said no thanks. He then xfered me to 'loyalty' person who voiced her 'I did not ever enjoy AMC (Mad M, etc) but some of my friends.......... yada, yada, blah, blah....".
Ended up getting a $10 discount on bill for 1 yr. Much preferred to nearly anything they could offer short of AMC, last yr on 2 yr contract.
Did ask why no HD ESPNU, she thought is was in HD, on HD transponder, so re-checked, & of course she was wrong.
College basketball soon, ESPNU has a fair # of games which I watch, too bad, now I have to 'guess' who that player is and find it 'hard' to argue with the ref call!!
Blind as what we blame on Ref's with just SD!! Fairly sucky but.........
It PAYS to complain!!