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Guest Message by DevFuse

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D* Loyal Customers Anniversary Gifts


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46 replies to this topic

#21 OFFLINE   wahooq

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Posted 04 May 2012 - 09:49 PM

no sympathy...just sayin.....
My comments and opinions are my own and not necessarily those of DirecTV.

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#22 OFFLINE   hdtvfan0001

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Posted 05 May 2012 - 03:55 AM

For those who may have gotten such "gifts" in the past...congrats.

Despite being a customer since 1998...never got one...nor did I expect one. I do know that what services people paid for had some impact on how they doled those out in the past...so not everyone was eligible. Perhaps they decided to discontinue this practice from a cost-cutting perspective...not sure.
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#23 OFFLINE   zimm7778

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Posted 05 May 2012 - 05:14 AM

For those who may have gotten such "gifts" in the past...congrats.

Despite being a customer since 1998...never got one...nor did I expect one. I do know that what services people paid for had some impact on how they doled those out in the past...so not everyone was eligible. Perhaps they decided to discontinue this practice from a cost-cutting perspective...not sure.


Perhaps you got some and we're never notified? They gave me Showtime once and I told them to remove it. I didn't trust them to do so when the free time ended. I think I got a ppv movie once too but didn't use it because of the trust factor again.

#24 OFFLINE   monyking

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Posted 05 May 2012 - 03:54 PM

yeah the last time I we got an reward was having 3 months...or 4 months of Game lounge and played like 2 or 3 times. Took forever to load and some games weren't even available. oh well, not gonna miss it at all.
it's good to be the king.

#25 OFFLINE   TBlazer07

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Posted 05 May 2012 - 07:33 PM

Since I have never received one, I won't miss it.

+1 ..... ~8 years and nada.

#26 OFFLINE   lesz

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Posted 05 May 2012 - 07:46 PM

One year, I got $10/month off of my bill for 16 months. Every other year, I got a free pay-per-view SD movie.

I got the feeling that the free movies came in years where I was getting other billing discounts, and the $10/month off the bill for 16 months came in a year where I was not getting other discounts.

#27 OFFLINE   Podkayne

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Posted 07 May 2012 - 09:03 AM

I remember one time getting three months of Showtime, and not finding out about it until about two weeks were left! And that was because I was just surfing through the premiums at random one evening. I never read my statements, just check the bottom line. Once I was offered three PPV movies, but have not EVER bought a PPV in 17 1/2 years...didn't bother. Losing the Anniversary Gift is no big deal.

#28 OFFLINE   scubasteve

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Posted 08 May 2012 - 10:30 AM

Seems the anniversary gifts are still there but advertised. In one of my many recent discussions with D csrs, the as the call was wrapping up the agent tells me I qualify for %5.00 off per month for the next 90 days. Said it was for being a loyal customer

I turned her down - none of my freebee's have ever gone well and $15.00 isnt worth any aggravation.

-s

#29 OFFLINE   MysteryMan

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Posted 08 May 2012 - 10:35 AM

Seems the anniversary gifts are still there but advertised. In one of my many recent discussions with D csrs, the as the call was wrapping up the agent tells me I qualify for %5.00 off per month for the next 90 days. Said it was for being a loyal customer

I turned her down - none of my freebee's have ever gone well and $15.00 isnt worth any aggravation.

-s


Can you please explain why your freebies didn't go well?

DirecTV customer since 1995.


#30 OFFLINE   scubasteve

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Posted 08 May 2012 - 04:28 PM

Can you please explain why your freebies didn't go well?


Sure - i had my account setup so that no one in my home could accidentally order a ppv movie by mistake. That was set up with no problem.

A few years back I was offered some free ppv movies - you would order them, pay for them and then receive a credit. The opportunity for D was to re-enable my ability to order ppv so I could use the freebee's. Never found the right person - it was ironic, they were trying to make me feel like a loyal customer but only alienated me. I had them remove me from all mailings/email of any sort except for billings. I didn't want any more loyal customer anything at that point. They did as I asked and I never received another note. That was about the time their marketing department didn't get the memo that my address had service. I was shredding offers for new service every week. Those stopped as well.

To D's credit the CSR's have improved a great deal in the past few years. They are hiring better associates. Even though I have had a rough go with them these past 2 weeks - every agent I talked with was very sincere in their attempts to resolve my problems.

She wasn't surprised that I said no to the offer and mentioned that I wasn't the first to say no thank you. That comment took me by surprise

Cheers

-s

#31 OFFLINE   ThomasM

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Posted 08 May 2012 - 08:04 PM

They fall all over the new $30 a month customers and tell the 12 year plus customers that they could care less if we leave and I am a $150+ a month customer. Short sited for quick gains while losing long term profits. I predict this new policy will come back to bite them.


Actually, it appears they really DO care about the 12 year plus customer, because I am one of them.

I called in earlier to complain (once again) about that infuriating $2 "regional sports fee" hoping to get it removed as I have the past two billing periods since I hate sports and couldn't care less about two crappy RSN channels.

First, I got an off-shore script reader who came up with very inventive lies about the "regional sports fee". The first one was "your state makes us charge the fee". Uh-huh. Then how come a friend who lives in the same state doesn't pay it? Oops. Next snow job: "DirecTV HAS to charge this fee because the RSN's charge us". OK, my friends have the SAME RSN's and live in the SAME state have the SAME package and it isn't on their bill! Oops.

Finally, it was "well we can't credit that amount any more".

OK, fine, what is my commitment date? (I already knew I had no commitment) "Oh, I'll have to transfer you to A SPECIALIST who can get that information for you" A specialist my foot-I got transferred to the retention department.

A cheery person then took my call and asked why I wanted to know my commitment date. I explained the "RSN fee" annoyance and he said he had a solution for me. "No, the Entertainment Package" isn't a solution" I told him "because my favorite channels aren't in it". Then I must have said the magic words. "I guess there's going to be a Hopper in my future".

EEK!!! "Wait just a moment" I was told. Then, I was glad I was sitting down. He told me he was going to give me SIX MONTHS FREE DVR SERVICE and $10 OFF MY PACKAGE PER MONTH FOR A YEAR!!! That's $168!!

I guess there ISN'T going to be a Hopper around here anytime soon....

3LNB Phase III Dish * 2-R15-300 * R22-200 * D12-100 * DirecTV Subscriber since Y2K


#32 OFFLINE   bungi43

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Posted 09 May 2012 - 10:51 AM

This is the type of experience I've had (luckily) so far. When I call I just straight up ask for retention. A few minutes and they take care of me.

I'm moving in a month, calling them back once it's within 30 days to set up some stuff. They said they've noted my account, to call back, and they'll take care of me.

Until they quit, I've got no reason to doubt them because they always have.

Actually, it appears they really DO care about the 12 year plus customer, because I am one of them.

I called in earlier to complain (once again) about that infuriating $2 "regional sports fee" hoping to get it removed as I have the past two billing periods since I hate sports and couldn't care less about two crappy RSN channels.

First, I got an off-shore script reader who came up with very inventive lies about the "regional sports fee". The first one was "your state makes us charge the fee". Uh-huh. Then how come a friend who lives in the same state doesn't pay it? Oops. Next snow job: "DirecTV HAS to charge this fee because the RSN's charge us". OK, my friends have the SAME RSN's and live in the SAME state have the SAME package and it isn't on their bill! Oops.

Finally, it was "well we can't credit that amount any more".

OK, fine, what is my commitment date? (I already knew I had no commitment) "Oh, I'll have to transfer you to A SPECIALIST who can get that information for you" A specialist my foot-I got transferred to the retention department.

A cheery person then took my call and asked why I wanted to know my commitment date. I explained the "RSN fee" annoyance and he said he had a solution for me. "No, the Entertainment Package" isn't a solution" I told him "because my favorite channels aren't in it". Then I must have said the magic words. "I guess there's going to be a Hopper in my future".

EEK!!! "Wait just a moment" I was told. Then, I was glad I was sitting down. He told me he was going to give me SIX MONTHS FREE DVR SERVICE and $10 OFF MY PACKAGE PER MONTH FOR A YEAR!!! That's $168!!

I guess there ISN'T going to be a Hopper around here anytime soon....



#33 OFFLINE   DodgerKing

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Posted 09 May 2012 - 12:20 PM

Unfortunately for me, my anniversary lies outside of the months where any gift would be of use for me. They always offer me 3 months of a movie service or three months of the sports pack during the winter. The only sport I watch is baseball, so the only time I would want the sports pack is during the summer and only so I can watch the pre and post game shows for some of the other teams. And we hardly watch any movies so the movie channels are of no use for me as well.

A couple of times I responded to them and they gave me $10 off my bill for 3 months. Saving $60 over a three month period is not all that big of a deal, but I do appreciate them giving me something when they do not have to give me anything.

#34 OFFLINE   Carolina

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Posted 15 May 2012 - 09:31 AM

I just learned about this in another thread. Last year we got the last part of ST the best gift we had ever gotten! I should have seen the end of the "Loyal Customers Anniversary Gifts" coming right then, but I didn't :(

#35 OFFLINE   BAHitman

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Posted 15 May 2012 - 09:54 AM

I sub to the premier package so the only thing they can give me are PPV's, Game Lounge, or $ off. only ever got ppv's and game lounge... never used any of it so I won't miss the annaversary gift... and I have been a subscriber since 1994

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#36 OFFLINE   Groundhog45

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Posted 15 May 2012 - 08:45 PM

Fourteen years and they never notified me of an anniversary gift. So I guess I won't miss it.

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#37 OFFLINE   rubocop

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Posted 16 May 2012 - 03:51 AM

loyalty is a two way street

#38 OFFLINE   rubocop

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Posted 16 May 2012 - 03:52 AM

Don't expect anything

#39 OFFLINE   rubocop

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Posted 16 May 2012 - 03:52 AM

???

#40 OFFLINE   bjdotson

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Posted 16 May 2012 - 06:56 AM

The first year of the loyalty program I got a year of starz. Next year was 3 months of starz. After that, was ppv movies, sports pak, or game lounge (none of which I use). Last November (anniversary date) Nothing.




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