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Guest Message by DevFuse

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HR34 Deleted 5 Months Worth of Programming


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18 replies to this topic

#1 OFFLINE   hammer32

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Posted 04 May 2012 - 07:44 PM

So, our HR34 decided to delete all of our recordings going back to mid-December. I have had to do an RBR every week for the last two months. I'm very disappointed with this product and with DirecTV's customer service. I'm now out $199 for the HR34 which they are taking back, $199 for a TiVo to replace it, and $250-300 to replace all of the lost programming (at $2.99/episode on iTunes)... And after 5.5 hours on the phone I sit down and discover they've apparently accidentally cancelled service on the DRV in our living room. Argh. :(

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#2 OFFLINE   dpeters11

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Posted 04 May 2012 - 07:48 PM

It sounds like there have been signs for quite a while that it had issues. When I had issues with mine, I got it replaced right away. And the extra $200 for the replacement was by your choice.

#3 OFFLINE   Davenlr

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Posted 04 May 2012 - 07:48 PM

Sounds like a bad hard drive in the HR34, how come you didnt just have them replace it?

Tivo Premier XL4, Tivo Premier, Tivo HD whole home on Xfinity HD, DirecTv Whole Home with 39" high gain KaKu dish, Roku3,SageTv 8 TB Win8 Server -> DVDO Edge-> Denon AVR, Klipsch KB15's/Panasonic 55ST60 plasma"


#4 OFFLINE   hammer32

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Posted 04 May 2012 - 07:51 PM

It sounds like there have been signs for quite a while that it had issues. When I had issues with mine, I got it replaced right away. And the extra $200 for the replacement was by your choice.


You are correct, I am responsible for $199 for the replacement. Since the HR34 tech support department said this has happened before, I chose not to risk losing everything again and be out another $300 to replace the programming.

#5 OFFLINE   dpeters11

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Posted 04 May 2012 - 07:53 PM

I've had a bad fan and network jack (I believe) but not a hard drive.

#6 OFFLINE   Davenlr

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Posted 04 May 2012 - 07:53 PM

You are correct, I am responsible for $199 for the replacement. Since the HR34 tech support department said this has happened before, I chose not to risk losing everything again and be out another $300 to replace the programming.


Unfortunately, that is going to be a possibility with any DVR you buy. The only sure fire way to prevent it, is to use a Promise RAID eSATA raid 5 box where losing a drive wont cost you all your programs.

Tivo Premier XL4, Tivo Premier, Tivo HD whole home on Xfinity HD, DirecTv Whole Home with 39" high gain KaKu dish, Roku3,SageTv 8 TB Win8 Server -> DVDO Edge-> Denon AVR, Klipsch KB15's/Panasonic 55ST60 plasma"


#7 OFFLINE   hammer32

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Posted 04 May 2012 - 07:54 PM

Sounds like a bad hard drive in the HR34, how come you didnt just have them replace it?


I didn't want to go through another HR34 experience. After the rep explained to me that it was my problem for having 'requested' the HR34 in the first place, I had had enough.

#8 OFFLINE   Davenlr

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Posted 04 May 2012 - 07:57 PM

After the rep explained to me that it was my problem for having 'requested' the HR34 in the first place, I had had enough.


Yea, a comment like that would probably have pissed me off too. Hopefully the Tivo will work better for you. The 34 software is a tad bit on the rough side yet.

Tivo Premier XL4, Tivo Premier, Tivo HD whole home on Xfinity HD, DirecTv Whole Home with 39" high gain KaKu dish, Roku3,SageTv 8 TB Win8 Server -> DVDO Edge-> Denon AVR, Klipsch KB15's/Panasonic 55ST60 plasma"


#9 OFFLINE   dpeters11

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Posted 04 May 2012 - 07:58 PM

Quite a switch to a THR, I will say that. From an HMC to no Whole Home. I do hope it works out for you.

#10 OFFLINE   wahooq

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Posted 04 May 2012 - 09:05 PM

HR34's weren't available to the public untill February, how did you get yours that early?
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#11 OFFLINE   Davenlr

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Posted 04 May 2012 - 09:06 PM

HR34's weren't available to the public untill February, how did you get yours that early?


Same way I got mine before Christmas, bought it from a online seller or was a new customer.

Tivo Premier XL4, Tivo Premier, Tivo HD whole home on Xfinity HD, DirecTv Whole Home with 39" high gain KaKu dish, Roku3,SageTv 8 TB Win8 Server -> DVDO Edge-> Denon AVR, Klipsch KB15's/Panasonic 55ST60 plasma"


#12 OFFLINE   dpeters11

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Posted 04 May 2012 - 09:06 PM

Weren't there test markets before the public date? And yeah, I got mine the same way Davenlr did.

#13 OFFLINE   wahooq

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Posted 04 May 2012 - 09:08 PM

Test makets sure...but like CE.... not supported
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#14 OFFLINE   Davenlr

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Posted 04 May 2012 - 09:10 PM

Test makets sure...but like CE.... not supported


I have no idea what you are talking about. All HR34's have always been supported since they were first released in Dec 2011. It was only current customers who were unable to get them from DirecTv until Feb.

Tivo Premier XL4, Tivo Premier, Tivo HD whole home on Xfinity HD, DirecTv Whole Home with 39" high gain KaKu dish, Roku3,SageTv 8 TB Win8 Server -> DVDO Edge-> Denon AVR, Klipsch KB15's/Panasonic 55ST60 plasma"


#15 OFFLINE   dpeters11

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Posted 04 May 2012 - 09:32 PM

Other than inaccurate statements about not guaranteeing what I'd get, I got support from DirecTV when mine had temp issues in January. Or at least they sent me a new one.

#16 OFFLINE   wahooq

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Posted 04 May 2012 - 09:57 PM

Ahhh..ok my bad there was a release to New work orders beginning the first of the year...to the OP you should stand your ground and demand the issues be taken care of
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#17 OFFLINE   Shades228

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Posted 05 May 2012 - 03:08 AM

Ahhh..ok my bad there was a release to New work orders beginning the first of the year...to the OP you should stand your ground and demand the issues be taken care of


12/8/11 they launched in select markets and people ordered units that were shipped to retailers for sales to new customers in select markets. Existing customers ordered them and dealers sold them assuming they would get new stock to replace them. Do some searches and you'll find threads about people upset about dealers overselling their stock because they wouldn't get replaced.
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#18 OFFLINE   dmils

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Posted 05 May 2012 - 07:51 AM

[QUOTE=hammer32;3012247, and $250-300 to replace all of the lost programming (at $2.99/episode on iTunes)...:([/QUOTE]
Please how did you get iTunes recordings on your HR34?:confused:

#19 OFFLINE   Davenlr

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Posted 05 May 2012 - 07:52 AM

Please how did you get iTunes recordings on your HR34?:confused:


I think he meant he will have to buy the programs he lost from iTunes to watch them.

Tivo Premier XL4, Tivo Premier, Tivo HD whole home on Xfinity HD, DirecTv Whole Home with 39" high gain KaKu dish, Roku3,SageTv 8 TB Win8 Server -> DVDO Edge-> Denon AVR, Klipsch KB15's/Panasonic 55ST60 plasma"





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