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Hopper Pros & Cons


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48 replies to this topic

#1 OFFLINE   kimsshawn

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Posted 07 May 2012 - 02:59 PM

I'm a current DTV subscriber with a contract running out soon. I've been reading these boards trying gauge the feeling of Dish subscribers. Some people are really down on the Hopper, which is my main interest in switching, plus the savings over the next 12 months.

Does this thing work like it's supposed to or does it need some more software updates? I've read that DTV's new HMC is quite buggy and almost impossible to get. I can get the Hopper just by subscribing according to the woman I talked to at Dish last week, they have plenty.

Thanks in advance for the info.

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#2 OFFLINE   boba

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Posted 07 May 2012 - 03:51 PM

I'm a current DTV subscriber with a contract running out soon. I've been reading these boards trying gauge the feeling of Dish subscribers. Some people are really down on the Hopper, which is my main interest in switching, plus the savings over the next 12 months.

Does this thing work like it's supposed to or does it need some more software updates? I've read that DTV's new HMC is quite buggy and almost impossible to get. I can get the Hopper just by subscribing according to the woman I talked to at Dish last week, they have plenty.

Thanks in advance for the info.

I do not have or want a Hopper/Joey but based on my experience as a DISH dealer I would not buy a "NEW" DISH receiver for at least 6 months after it's introduction. Historically DISH has taken 6-12 months to get new products working semi smoothly. They rely on "BETA TESTERS" discovering the problems and complaining about the bugs.

#3 OFFLINE   RaymondG@DISH Network

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Posted 07 May 2012 - 04:16 PM

I would be happy to answer any questions or concerns that you have about the Hopper. Feel free to send me a PM with any questions that you have. Thanks!

#4 OFFLINE   3HaloODST

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Posted 07 May 2012 - 06:22 PM

Hopper/Joey have turned out to be very reliable for me. Initial installation was very painful with the Joeys throwing tantrums but after that there have been no major issues. I find a bug here and there but this is far from an "early adopter" experience.

#5 OFFLINE   homeron

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Posted 07 May 2012 - 06:27 PM

I do not have or want a Hopper/Joey but based on my experience as a DISH dealer I would not buy a "NEW" DISH receiver for at least 6 months after it's introduction. Historically DISH has taken 6-12 months to get new products working semi smoothly. They rely on "BETA TESTERS" discovering the problems and complaining about the bugs.


The beta testers are us subscribers who bought the Hopper and joey systems i've had numerous problems that should've been taken care of before they release the product. The prime time anytime is wonderful and works great my channels are disappearing les often off my favorite guide but I can't use the external drive on the sling like a could on the old 722. After rambling on. I would say the Hopper is a very good system. Especially if you don't mind being a nonpaid beta tester.

#6 ONLINE   Stewart Vernon

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Posted 07 May 2012 - 08:14 PM

I do not have or want a Hopper/Joey but based on my experience as a DISH dealer I would not buy a "NEW" DISH receiver for at least 6 months after it's introduction. Historically DISH has taken 6-12 months to get new products working semi smoothly. They rely on "BETA TESTERS" discovering the problems and complaining about the bugs.


If you can name a technical company that doesn't operate in the same manner... I would love to know about it.

Mot companies do "risk assessment" and release products to customers with some known problems. If we waited for all problems to be fixed, most products would not be on the market yet.

-- I like to go fast (not really)


#7 OFFLINE   boba

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Posted 07 May 2012 - 11:09 PM

If you can name a technical company that doesn't operate in the same manner... I would love to know about it.

Mot companies do "risk assessment" and release products to customers with some known problems. If we waited for all problems to be fixed, most products would not be on the market yet.

You are right Microsoft is an excellent example always released before it's time.:):):)

#8 OFFLINE   sregener

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Posted 08 May 2012 - 03:14 AM

I'm a current DTV subscriber with a contract running out soon. I've been reading these boards trying gauge the feeling of Dish subscribers. Some people are really down on the Hopper, which is my main interest in switching, plus the savings over the next 12 months.

Does this thing work like it's supposed to or does it need some more software updates? I've read that DTV's new HMC is quite buggy and almost impossible to get. I can get the Hopper just by subscribing according to the woman I talked to at Dish last week, they have plenty.


I just switched from DirecTV in April. My situation may not be common, but we're a 1-TV household and we went with the Hopper. So no Joeys for us. Overall, I have been extremely pleased with the Hopper. It works so much better than my pokey HR22-100 did with DirecTV. Fast, fast, fast. Hasn't missed a recording. Tons of hard drive space (more after then 2.09 update came along.)

I've had exactly one issue, where audio cut out during playback of one show. Stopped watching it, audio returned, and went back into the program. Not sure what caused the glitch, but it was an easy fix and didn't take long.

Does the Hopper/Joey need more software updates? Yes! The product needs time and testing in the real world. However, most people seem very happy with it and the company seems very responsive to customer complaints and suggestions. Do I think it is a superior product to the HR34? Almost certainly, and the HR34 has had serious problems for over a year. The Hopper is already ahead, and it's still in the early stages of public testing.

None of that matters if Dish doesn't have the channels you want. But it sounds like that is a non-issue for you, so come on over. The water's fine.

#9 OFFLINE   Hawgster

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Posted 08 May 2012 - 04:31 AM

Got my system and 2 days after the install Hoppper died, got a new one and have been happy ever since...works great , all we do is watch tv, record when not home and at home, watch recordings and thats about it but never have any problems that I know of except one night I noticed the sound coming and going but thats been awhile back. SO far I`m not complaining

#10 OFFLINE   oldengineer

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Posted 08 May 2012 - 06:47 AM

I got a 2H/2J upgrade right after they were introduced. In looking at this forum and the satguys site it appears that there are some issues with some setups, but I'm very happy with mine. The Hoppers are whisper quiet, very fast and, for the most part, operate flawlessly. There have been 4 software updates in 45 days so it looks like E* is working hard to make these boxes even better than most of them are.

2H/1J


#11 OFFLINE   patmurphey

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Posted 08 May 2012 - 07:03 AM

I do not have or want a Hopper/Joey but based on my experience as a DISH dealer I would not buy a "NEW" DISH receiver for at least 6 months after it's introduction. Historically DISH has taken 6-12 months to get new products working semi smoothly. They rely on "BETA TESTERS" discovering the problems and complaining about the bugs.


As a dealer who doesn't have Hopper/Joey? Maybe you should try this new equipment release before you make those statements. Hopper/Joey is a tremendous, fast and reliable, improvement over the excellent 622/722 boxes - my EXPERIENCE! :D

#12 OFFLINE   treecastle

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Posted 08 May 2012 - 07:19 AM

After being with D* since 1996, I switched for a Hopper and 3 Joeys. My experience has been very good, and I do not in any way regret the switch. For me the toughest part of the transition was learning the channel numbers. It's taken almost two months, but I pretty well have that down. I have experienced no problems with the new hardware :)

DirecTV subscriber from 1996 to March 2012
DISH subscriber from March 2012 to May 2013

DirecTV subscriber since May 2013

 


#13 OFFLINE   Marlin Guy

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Posted 08 May 2012 - 09:31 AM

I switched from DirecTV about a month ago, and I have been very pleased with the Hopper/Joey systems.

Pros:

GUI & Performance - The Dish system responds instantly to remote commands, and the GUI is FAST. FFWD, Rewind, Skip, etc. work perfectly and are vastly smoother than DirecTV's trickplays.

Primetime Anytime - records CBS, NBC, ABC, and Fox in Primetime using just one of the three tuners.

Minimal Lights - There are two small LED's on the front panel of the DVR. No absurd twirling blue lights that have to be dimmed or disabled.

Settings Backup - You can backup your settings to the remote and to the DVR.

PIP/Swap - Was not on my DirecTV system.

Remote Setup - Onscreen setup for remote makes it easier to program the remote for TVs and other devices.

Multi-Channel Recall - Shows last four channels (can be disabled to toggle between channels)

Sling Adapter - Still needs work, but it's handy to have.

Auto-Hop - (New feature) Now the system will offer to automatically skip commercials when viewing recorded PTAT recordings. It's a beautiful thing.

SRS Tru-Volume Audio - Set volume level on program. Commercials will not exceed that level. Nice!


Cons:


No Standby Buffer - Probably to save power and system resources, but there is no immediately accessible buffer when you come out of standby. The system only records when powered on.

No PC Software Playback - DirecTV2PC was great. Sling can get you there, but not nearly as functional as the Cyberlink software was with DirecTV.
Sling uses the LAN connection when it can.

No Live Buffer While Watching Recorded Programs - The live buffer stops when I switch to recorded content. It would be nice if it continued to buffer. You just have to remember to press the record button if you want to continue to see what's in the buffer.

No skip to tick
No bookmarks (I never used them)

No OTA - but I hear it's coming

No Quick Clicks (Quicktune on DTV) - It was there, but as of my latest software version it has been removed. :(

Overall, I'm still infinitely more pleased with the Hopper/Joey system. Mostly because at the end of the day, the core DVR functions beat the pants off of DirecTV's HR series.

Edited by Marlin Guy, 12 May 2012 - 04:52 PM.


#14 OFFLINE   kimsshawn

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Posted 08 May 2012 - 09:44 AM

Thanks to everyone for your opinions. Got some great info and think I'm jumping aboard.

#15 OFFLINE   patmurphey

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Posted 08 May 2012 - 10:31 AM

...No Live Buffer While Watching Recorded Programs - The live buffer stops when I switch to recorded content. It would be nice if it continued to buffer. You just have to remember to press the record button if you want to continue to see what's in the buffer...


Use the red button or swap to select a different tuner.

#16 OFFLINE   renpar61

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Posted 08 May 2012 - 03:09 PM

The biggest limitation for me is the 3 tuners in the Hopper. Before I had a 622 plus 2 receivers for the other 2 TVs, everyone in the house could watch their own show.
Now with Hopper controlling 2 Joeys there is only one tuner available for each TV. With PTAT enabled (great feature) only 2 TVs have a tuner available during prime time, which is mostly the time when everyone is watching something. Therefore if I want to record a movie and watch something else on the main TV, the other 2 TVs in the house are out of luck...
That's why I unfortunately have to keep PTAT disabled

#17 OFFLINE   Marlin Guy

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Posted 08 May 2012 - 03:44 PM

I agree that PTAT is a bit of a double-edged sword.
It has caused problems for me in the past as well.

#18 OFFLINE   Marlin Guy

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Posted 08 May 2012 - 04:46 PM

One more con to add as of software version S209 - It seems that Dish has turned off their Quicktune feature, which was previously accessed by pressing the green button. :nono:

#19 OFFLINE   3HaloODST

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Posted 08 May 2012 - 05:33 PM

One more con to add as of software version S209 - It seems that Dish has turned off their Quicktune feature, which was previously accessed by pressing the green button. :nono:


That Quick Clicks function was pretty useless and it was just something left over from when the ViP 922 had the touchpad remotes.

#20 OFFLINE   Marlin Guy

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Posted 08 May 2012 - 05:56 PM

That Quick Clicks function was pretty useless and it was just something left over from when the ViP 922 had the touchpad remotes.


To each their own, but I used it and liked it.




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