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Guest Message by DevFuse

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11 ClubDish Referrals 02/12, $0 Credit


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29 replies to this topic

#26 OFFLINE   jdmart

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Posted 28 June 2012 - 08:51 AM

Sorry to bump up and older post but I finally got a resolution to this same issue today. It took over a month to get it resolved but I got the phone call today that the promotions department found a "glitch" with the change made to the club dish program in Feb and that there were a significant number of accounts that failed to receive the credits properly.

I was told that the "glitch" has been corrected and that anyone missing credits should see them apply to their account backdated properly on their next statement. So a referral made in Feb will result in 4 - $5 credits being applied to the next statement leaving 6 more credits to be applied over the next 6 statements.

Also just for people that were doubting the original poster I had over 30 referrals that actually signed up this year. Yes I know I only get credit for 10 of those. I go to lots of conferences and meet people from all over the US. Watching dish mobile on my tablet or phone tends to make referrals easy. I hand out club dish codes to anyone that is interested most of which I have a business card from but I don't bother trying to associate the name to a specific clubdish#. Some let me know they've signed up and some don't. BTW Executive services was very happy that I refer so many people to dish.


I just received a call from Brian on the Executive Resolution Team. He had been working on my issue for over a month. As you pointed out there was a problem with their referral tracking system. They changed the standard system to conceal user information from being tracked based on a referral number. They do have a special utility that allows them to track back a number to a name. This utility has been down for some time as well and was just repaired the other day. Once repaired they pro rated the credits so I wont be paying my bill for a few months. I was also told by the team they could careless how I made the referrals as long as they were getting new customers.


That's great news! Hopefully they'll fine-tune the system to add more transparency which I believe would help Dish reduce the number of calls it takes on this subject. For example Dish could add a column in "My Referrals" to show when an "activated" referral number becomes "qualified" (customer keeps Dish for over 31 days, etc.) for a credit. Right now you don't know which "activated" referrals are eligible for a credit.
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#27 OFFLINE   Stewart Vernon

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Posted 28 June 2012 - 06:32 PM

Great to see there has finally been a resolution to this. I had wondered if it ever got resolved.

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#28 OFFLINE   MaryB@DishNetwork

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Posted 28 June 2012 - 10:01 PM

That's great news! Hopefully they'll fine-tune the system to add more transparency which I believe would help Dish reduce the number of calls it takes on this subject. For example Dish could add a column in "My Referrals" to show when an "activated" referral number becomes "qualified" (customer keeps Dish for over 31 days, etc.) for a credit. Right now you don't know which "activated" referrals are eligible for a credit.


This is a really good as I can completely understand how this would be a benifit to be included on the "My Referrals" page. I will pass you suggestion along. I am also very happy that were able to get the issue with the Club DISH research tool resolved!

Mary Catherine Brady
Social Media Business Operations Analyst

 

 


#29 OFFLINE   jsk

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Posted 30 June 2012 - 08:19 AM

While we are on the subject, I noticed that all of the expiration dates on the website say 12/31/2025, but when I get the cards in the mail, they expire much sooner. Which is the real expiration date?
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#30 OFFLINE   Inkosaurus

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Posted 30 June 2012 - 08:36 AM

I would bet my bottom dollar on the expiration date printed on the card.




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