Wondering if anyone else has experienced this? DirecTV advertises the ability to bundle with an Internet/phone provider to save $15/month. (I don't have enough posts here to share the URL, but you can see it if you go to their site, go to the "TV packages" menu, and select "bundled services")
They have the Frontier logo clearly displayed on that page. I called DirecTV before ordering to confirm that I could bundle with Frontier FIOS and save the $15. They said yes. They confirmed my monthly bill of $62.99 would be reduced to $47.99. After completing my DirecTV order, they transferred me to the bundle dept who then submitted my Frontier order complete with a Frontier order confirmation # and everything.
The next day, talking with Frontier to try to finalize the FIOS order, they say no, they no longer have a contract with DirecTV, and they only bundle with Dish. Not just in my area, but nationally. They said I was mislead by DirecTV. No $15 bundle savings available. I have since gone back to DirecTV both via phone and also tried email support. Both avenues have more or less gotten me a sorry, you're out of luck, nothing we can do response.
So apparently DirecTV is ok with advertising Frontier on their website, having their phone reps sell you on a bundle discount with Frontier that doesn't exist, have their bundle dept put in a Frontier order that won't go through... and then not stand behind any of that. I have even threatened to cancel my order and go with Dish instead. They will not budge, they are refusing to honor the discount they sold me.
Edited by jkhering, 21 May 2012 - 10:35 AM.