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Guest Message by DevFuse

about to jump ship to DirecTV, any chance that Dish will offer something to keep me?


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56 replies to this topic

#51 OFFLINE   Inkosaurus

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Posted 21 May 2012 - 02:50 PM

I AGREE. But customers should get an insentive to sign up again for 24 months.
It never hurts to ask!
and if a customer doesn't get something, well then they can do what they want.
If Dish doesn't want to offer anything then that's on them, the customer doesn't have to accept.


They do get an incentive, its called Dishn'it up. When there 2 year contract is over is not automatically renewed. In fact in order for them to get a new 2 year contract they HAVE to do a Dishn'it up, which in turn gives them free/discounted receivers (up to 3 at a time).

My arguments were never meant to imply that a customer shouldnt ask for stuff, heck im rocking a 10$ x 12m credit on my account as we speak. But as said earlier I also believe if the company says "no" then that should be the end of the story. A lot of customers unfortunately have entitlement issues when in all honesty these companies dont owe ANYTHING to the customer, and in most cases that customer still owes several years beyond there contract to that company.

Dish turns proffit even in Quarters that they lose 100,000 customers.

Its already been established that Dish is barely even turning a profit, and its not on the customers who just joined on them either. The only customers turning profit for Dish are the ones who have been with them half a decade or longer.
Dish's profit margins are incredibly low too. All your statements in this thread regarding how much money they make/keep, and profit have been nothing short of inaccurate.

At the end of the day damond we dont really have to sell you on anything. We all know your stating your opinion and were here stating facts ;)

Edited by Inkosaurus, 21 May 2012 - 04:00 PM.


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#52 OFFLINE   damondlt

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Posted 21 May 2012 - 03:13 PM

At the end of the day damond we dont really have to sell you on anything. We all know your stating your opinion and were here stating facts ;)

Thats fine and I'm ok with that. But you guys can't Bash the OP for trying to make a deal.

He doesn't OWE Dishnetwork anything either.

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#53 OFFLINE   James Long

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Posted 21 May 2012 - 03:54 PM

Dish turns proffit even in Quarters that they lose 100,000 customers. So again NOT sold!

Have you looked at how DISH loses net customers? Looking at the MATH not the excuses (such as a month without Fox channels or the competition improving).

DISH loses net customers when they do not replace the customers that leave. That is the math.

Not replacing the customers saves money. While the advertising costs are still there (they are trying to add customers) the remainder of the subscriber acquisition costs go unspent.

In the past two years DISH paid to add 5.6 million customers. Over that same time 5.7 million customers left. A net loss of 133k customers (2010-2011). If DISH would have broken even on net customers they would have paid acquisition costs for 133k more customers ... which temporarily lowers their profit.

Fortunately they have plenty of customers staying more than two years who keep paying their bills and keep the company afloat.


Thats fine and I'm ok with that. But you guys can't Bash the OP for trying to make a deal.

There's an OP? Most of this thread seems to be a hijack. :)

How many times does it need to be said ... it is OK to ask. I'm not seeing the OP bashed for asking.

#54 OFFLINE   Stewart Vernon

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Posted 21 May 2012 - 04:43 PM

But customers should get an insentive to sign up again for 24 months.


It never hurts to ask... but why would you feel anyone "should" get an incentive every 2 years? That actually makes no sense. IF Dish has to bribe customers to stay every 2 years, then it says something about the business model and desirability/value of the product they are selling.

A quality product that customers want and is fairly priced shouldn't have to be incentive-ized every two years.

If they want to send you $45 gift card for walmart instead of 3 months free of showtime then that would be a gift.


And here's where you are going where I said you (not specifically you, but the generic "you") would go...

Now not only expecting a gift BUT questioning the value of the gift. It isn't a gift if it saves you money but doesn't cost Dish any? It only is a gift if it saves you money AND costs Dish money?

Is that part of the criteria? So... not only do you want Dish to cut your bill say by $10 per month as an incentive BUT Dish should take $10 per month and kick it to a charity or something perhaps in your name?

I'm not trying to be smart here... just analyzing where you are going.

Dish lowering your bill an introductory rate OR waiving the installation fee (where they actually do pay someone to install it for you by the way) OR giving you a discount on the up-front fee to have a particular receiver model doesn't "count" because it is something Dish does with their own product?

Dish actually has to go buy gifts from some 3rd party in order to give to you to get you to sign up as a customer for 2 years in order to be seen as actually giving you something?

That's starting to be some pretty specific and strict criteria. Do you hold all companies to that standard?

How much does McDonald's have to spend on you to get you to come through their drive-thru again? Or wherever you buy groceries, what do they have to give you in order to get you to return each week?

Thats fine and I'm ok with that. But you guys can't Bash the OP for trying to make a deal.

He doesn't OWE Dishnetwork anything either.


I've never said anyone on either side owes anything. The bottom line is, Dish owes me some programming in exchange for the monthly bill that I owe them each month. Once the initial agreement is done, neither side owes anybody anything but that.

It never hurts to ask... but to expect it doesn't seem right to me. Nobody here is bashing the thread starter either. I think I only pointed out that a customer who was with DirecTV a few years ago and left to get a better deal who now wants to go right back to DirecTV because Dish won't give him a better deal is exactly the kind of customer companies do NOT fight for because such customers have not only proven that they will keep asking for more each time BUT also have proven if you wait, they will come back to you in a couple of years anyway without having to offer them the house to get them back.

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#55 OFFLINE   damondlt

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Posted 21 May 2012 - 05:19 PM

It never hurts to ask... but why would you feel anyone "should" get an incentive every 2 years? That actually makes no sense. IF Dish has to bribe customers to stay every 2 years, then it says something about the business model and desirability/value of the product they are selling.

A quality product that customers want and is fairly priced shouldn't have to be incentive-ized every two years.



And here's where you are going where I said you (not specifically you, but the generic "you") would go...

Now not only expecting a gift BUT questioning the value of the gift. It isn't a gift if it saves you money but doesn't cost Dish any? It only is a gift if it saves you money AND costs Dish money?

Is that part of the criteria? So... not only do you want Dish to cut your bill say by $10 per month as an incentive BUT Dish should take $10 per month and kick it to a charity or something perhaps in your name?

I'm not trying to be smart here... just analyzing where you are going.

Dish lowering your bill an introductory rate OR waiving the installation fee (where they actually do pay someone to install it for you by the way) OR giving you a discount on the up-front fee to have a particular receiver model doesn't "count" because it is something Dish does with their own product?

Dish actually has to go buy gifts from some 3rd party in order to give to you to get you to sign up as a customer for 2 years in order to be seen as actually giving you something?

That's starting to be some pretty specific and strict criteria. Do you hold all companies to that standard?

How much does McDonald's have to spend on you to get you to come through their drive-thru again? Or wherever you buy groceries, what do they have to give you in order to get you to return each week?



I've never said anyone on either side owes anything. The bottom line is, Dish owes me some programming in exchange for the monthly bill that I owe them each month. Once the initial agreement is done, neither side owes anybody anything but that.

It never hurts to ask... but to expect it doesn't seem right to me. Nobody here is bashing the thread starter either. I think I only pointed out that a customer who was with DirecTV a few years ago and left to get a better deal who now wants to go right back to DirecTV because Dish won't give him a better deal is exactly the kind of customer companies do NOT fight for because such customers have not only proven that they will keep asking for more each time BUT also have proven if you wait, they will come back to you in a couple of years anyway without having to offer them the house to get them back.


Fair enough! Well said.

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#56 OFFLINE   damondlt

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Posted 21 May 2012 - 05:21 PM

There's an OP? Most of this thread seems to be a hijack. :)

How many times does it need to be said ... it is OK to ask. I'm not seeing the OP bashed for asking.

Don't make me list posts please.

There was some bashing right away at the beginning of the thread.
Where ever that is.:lol:

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#57 OFFLINE   WestDC

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Posted 22 May 2012 - 05:04 AM

about to jump ship to DirecTV, any chance that Dish will offer something to keep me?

I have thought long and hard, but I couldn't find a reason not to switch to DirecTV because of the offers they're giving me. I spoke to DishNetwork a couple of times and they weren't even willing to discount the Hopper by $10 when I told them my intentions to switch to another provider. Guess being a Dish customer for three years means very little to them?( my monthly bills for the three years add up to be $4327, excluding taxes, plus a few hundred bucks that I paid for the HD DVRs)

The only reason that I have made the jump is that I really don't want to deal with having to re-learn the DirecTV remote/DVR.(having left them 3 years ago)


On 5/21/2012 -It looks really good ,the only reason I won't jump at it is Sunday Ticket.

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