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Guest Message by DevFuse


Seeking advice: Is damage claim process with DirecTV worth the trouble?

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61 replies to this topic

#61 OFFLINE   jimconnor


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Posted 13 June 2012 - 02:08 PM

Just to close the loop on this thread, I wanted to let anyone interested know that DirecTV (actually their installation sub-contractor) is paying my claim in full. They are paying the repair costs for two televisions and replacement cost for one that could not be repaired. They also replaced the HR34 that got fried in the incident (my Protection Plan would have covered that either way, I think).

It was determined that not grounding the dish (which doesn't follow electrical code in my state) was enough to obligate them to pay without any real questions.

If you ever need to file a claim, just be sure to have lots of pictures and details about dates/events. If you provide them with all the information up front, they really don't ask too many questions.

Thanks to those that provided helpful feedback on the original question posted.

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#62 OFFLINE   studechip



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Posted 13 June 2012 - 02:13 PM

I'm glad it worked out for you. I doubt the lack of a ground was the cause of the problem, but since they should have installed it correctly in the first place, it really was the right thing for them to do.

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