Then, in the midst of my excitement to watch all my shows whenever and wherever I want, I get a nomad activation failure: "There is a problem registering your Nomad. Please try again or call Customer Service at 1-800-531-5000 and report the diagnostic code displayed below". The code is (Nomad/65535).
The nomad itself seemed fine (blue lights) and all my DVRs are internet connected, so I call. The first CSR doesn't know the code so he eventually transfers me to case management. The CM rep looks up the code and has me reset the nomad (2 minute reset), delete and reinstall the iPad app, and do it all again after he activated nomad service on my account. No luck.
The CM rep told me the error code is that all the licenses are used up on my account. Pretty hard to do if you've just purchased this unit from DIRECTV. Anyway, he says that he needs to email the engineering dept. and get them to reset my account. He'll call me back Tuesday evening for a followup.
So, as I wait for Tuesday, does anyone have any thoughts on a quicker solution, or is the CM rep on the right track here? Does anyone know if that error codes jives with the info the CM rep gave me?
Any comments or suggestions are welcomed. Thank guys!
Edited by Go Beavs, 04 June 2012 - 06:46 AM.