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Guest Message by DevFuse

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Owned receiver replacement


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29 replies to this topic

#26 OFFLINE   joshjr

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Posted 11 June 2012 - 10:45 AM

Truthfully, I'd much rather they go the extra mile on the physical installation...the other stuff is easily corrected, these guys get paid squat, be considerate.


I've always just dealt with it on my own. I know its gonna happen. I usually ask about it and they just say the only way they can activate it is the way they do it. I call and have it corrected but it is a pain. I always call back about a week later to see if I am in a new commitment or not.

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#27 OFFLINE   Shades228

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Posted 11 June 2012 - 03:56 PM

According to Case Management, the techs in the field have the ability to call them in to activate them as owned but its more time consuming for them to do it that way. I would think with the lack of owned receivers they can go the extra mile for us with owned receivers.


It also goes against their stats to call in and activate a receiver rather than using the hand held. So they're not going to do it because it impacts them in the long run.

#28 OFFLINE   TigersFanJJ

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Posted 11 June 2012 - 05:35 PM

It also goes against their stats to call in and activate a receiver rather than using the hand held. So they're not going to do it because it impacts them in the long run.


Correct. Anything less than 100% handheld activations and the tech will likely get griped at from his supervisor. If he drops below the threshhold, it can possibly affect other things.

It's unfortunate that it will affect some customers, like joshjr, but it is what it is.

Edited by TigersFanJJ, 11 June 2012 - 05:48 PM.


#29 OFFLINE   peds48

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Posted 12 June 2012 - 07:03 AM

According to Case Management, the techs in the field have the ability to call them in to activate them as owned but its more time consuming for them to do it that way. I would think with the lack of owned receivers they can go the extra mile for us with owned receivers.


while techs might have the ability to call and activate these receivers as owned, they get penalized by not using their brick (handhelds) to activate receivers.

#30 OFFLINE   Rich

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Posted 12 June 2012 - 12:10 PM

Truthfully, I'd much rather they go the extra mile on the physical installation...the other stuff is easily corrected, these guys get paid squat, be considerate.


One thing you can say about Cablevision, they pay a decent wage and the folks that work for them like working for them. Kinda hard to compare the two services in that manner tho, nothing else seems to be very good about CV.

Rich




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