They came yesterday and fixed my setup. The technician, naturally did not have any more HR21-PRO receivers to replace mine with, but he did have a brand new HR24 to replace it with, so I decided to go with that. The main reason I had the HR21-PRO anyway, was to be able to install a 2TB drive inside rather than using a external HDD. I liked that aspect of the HR21, but it was much slower than the HR24's and HR34 that I have, so for the speed issues I decided to just go with the HR24. I got my 2TB Seagate drive out of the HR21 before the guy came and reinstalled the 500GB drive that came with it. Now all I have to do is find a good enclosure for that drive. I just got off the phone with the access card department. The guy there said that the replacement was listed as leased, when it should have showed up as owned, and he said that he fixed it for me, so that seemed to have went quite smoothly. Thanks for everybody's help here, I appreciate it.
Be sure to call back in a few days and check on the status of that owned 24. I've had few problems with the Access Card folks, but they make mistakes too.