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Guest Message by DevFuse

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Owned receiver replacement


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29 replies to this topic

#21 OFFLINE   Rich

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Posted 08 June 2012 - 09:15 AM

They came yesterday and fixed my setup. The technician, naturally did not have any more HR21-PRO receivers to replace mine with, but he did have a brand new HR24 to replace it with, so I decided to go with that. The main reason I had the HR21-PRO anyway, was to be able to install a 2TB drive inside rather than using a external HDD. I liked that aspect of the HR21, but it was much slower than the HR24's and HR34 that I have, so for the speed issues I decided to just go with the HR24. I got my 2TB Seagate drive out of the HR21 before the guy came and reinstalled the 500GB drive that came with it. Now all I have to do is find a good enclosure for that drive. I just got off the phone with the access card department. The guy there said that the replacement was listed as leased, when it should have showed up as owned, and he said that he fixed it for me, so that seemed to have went quite smoothly. Thanks for everybody's help here, I appreciate it.


Be sure to call back in a few days and check on the status of that owned 24. I've had few problems with the Access Card folks, but they make mistakes too.

Rich

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#22 OFFLINE   TigersFanJJ

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Posted 10 June 2012 - 07:35 PM

I went through this recently, I had a Case management involved and the guy came out, knew I had owned equipment and still just activated the receiver from his hand held device. He knew I was going to have an issue with it but could not be bothered to call and have it activated the right way. I hope the guy is willing to do it right the first time.


The tech activated the receiver the correct way. It's unfortunate it wasn't the way you wanted, be he did what he HAD to do. I'm just happy you were able to get it straightened out. Hopefully without too much of a headache.

#23 OFFLINE   joshjr

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Posted 11 June 2012 - 09:05 AM

The tech activated the receiver the correct way. It's unfortunate it wasn't the way you wanted, be he did what he HAD to do. I'm just happy you were able to get it straightened out. Hopefully without too much of a headache.


According to Case Management, the techs in the field have the ability to call them in to activate them as owned but its more time consuming for them to do it that way. I would think with the lack of owned receivers they can go the extra mile for us with owned receivers.
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#24 OFFLINE   CCarncross

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Posted 11 June 2012 - 09:20 AM

According to Case Management, the techs in the field have the ability to call them in to activate them as owned but its more time consuming for them to do it that way. I would think with the lack of owned receivers they can go the extra mile for us with owned receivers.


Truthfully, I'd much rather they go the extra mile on the physical installation...the other stuff is easily corrected, these guys get paid squat, be considerate.

#25 OFFLINE   RunnerFL

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Posted 11 June 2012 - 09:39 AM

these guys get paid squat, be considerate.


Agreed
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#26 OFFLINE   joshjr

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Posted 11 June 2012 - 10:45 AM

Truthfully, I'd much rather they go the extra mile on the physical installation...the other stuff is easily corrected, these guys get paid squat, be considerate.


I've always just dealt with it on my own. I know its gonna happen. I usually ask about it and they just say the only way they can activate it is the way they do it. I call and have it corrected but it is a pain. I always call back about a week later to see if I am in a new commitment or not.
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#27 OFFLINE   Shades228

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Posted 11 June 2012 - 03:56 PM

According to Case Management, the techs in the field have the ability to call them in to activate them as owned but its more time consuming for them to do it that way. I would think with the lack of owned receivers they can go the extra mile for us with owned receivers.


It also goes against their stats to call in and activate a receiver rather than using the hand held. So they're not going to do it because it impacts them in the long run.
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#28 OFFLINE   TigersFanJJ

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Posted 11 June 2012 - 05:35 PM

It also goes against their stats to call in and activate a receiver rather than using the hand held. So they're not going to do it because it impacts them in the long run.


Correct. Anything less than 100% handheld activations and the tech will likely get griped at from his supervisor. If he drops below the threshhold, it can possibly affect other things.

It's unfortunate that it will affect some customers, like joshjr, but it is what it is.

Edited by TigersFanJJ, 11 June 2012 - 05:48 PM.


#29 OFFLINE   peds48

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Posted 12 June 2012 - 07:03 AM

According to Case Management, the techs in the field have the ability to call them in to activate them as owned but its more time consuming for them to do it that way. I would think with the lack of owned receivers they can go the extra mile for us with owned receivers.


while techs might have the ability to call and activate these receivers as owned, they get penalized by not using their brick (handhelds) to activate receivers.

#30 OFFLINE   Rich

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Posted 12 June 2012 - 12:10 PM

Truthfully, I'd much rather they go the extra mile on the physical installation...the other stuff is easily corrected, these guys get paid squat, be considerate.


One thing you can say about Cablevision, they pay a decent wage and the folks that work for them like working for them. Kinda hard to compare the two services in that manner tho, nothing else seems to be very good about CV.

Rich




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