I find this thread very interesting.
You constantly read here about discounts received when customers threaten DirecTV with leaving etc. Perhaps they are sick of it....or maybe not.
The thing that has just FRAZZLED
me since it started in February is the "regional sports fee" that applies willy-nilly depending on your ZIP code. In my case I HATE SPORTS and am irked enough having to pay for ESPN and other sports channels in my package that I never watch (Choice Extra Classic).
So I decided to complain. Sure enough, for 3 months the CSR credited my account the lousy $2 (+ tax) each time I called in so I decided for the principle of the thing that was what I had to do. But after three months an overseas voice read the new "script" to me instead. What a joke! The first snow job to get rid of the customer was "your STATE makes us charge the fee". OK so how come a friend of mine living 30 miles away IN THE SAME STATE doesn't have it on their bill? Oops, choose another fairy tale. "The FCC makes us charge the fee" was the next laugher. It was so funny I just couldn't get angry. Rather than listen to the entire script of phoney-baloney excuses, I simply asked when my commitment (contract) expired. I already knew I wasn't under a commitment and hadn't gotten squat in the way of any deals for years. "Oh, I'll have to transfer you to an account expert who has that information". Translation: Script says folks asking about ETF are to be transferred to retention.
Sure enough a friendly US-based man came on the line. "I have just the thing for you" he said. If you mean the Entertainment package forget it I said. It doesn't contain my favorite (non-sports) channels. So what is the procedure for canceling DirecTV and is there any ETF involved? Do I have to ship my receivers back and if so how? (In other words, I'm jumping ship after 12 years due to your lousy nickel-and-dime sports fee and I'll call you back to cancel when your competitor is up and running)
"Well, lets see what I have here for a good customer like yourself". Uh-huh. "How about free DVR service for 6 months AND $10 off your bill each month for a year?" I couldn't believe it. And I don't even have HD or any of the snazzy new money makers (whole-home, etc.) "That'll do it" I said and shocker number two was checking my account on the web and finding I really did get the credits.
So don't believe that DirecTV is letting customers "hop"
to a competitor without an attempt to keep them. Of course, I always pay my bill on time and give them plenty each month which, obviously is a big factor....