I, on other hand, sub to Choice Select and HD Extra, so I won't expect Retention to bend over backwards if/when I call to cancel.
So I called today to cancel and the retention rep asked why I was cancelling and I said the lack of a quality high speed internet option to bundle with my TV service and escalating charges he offered to see what he could do about that. I said fine, but as is so often the case with calls to DirecTV, the line went dead. Start over. Different rep, but I gave the same summary, to which he replies, "Yeah, we hear that a lot", in regard to a lack of HSI to bundle. He pretty much cancelled service and didn't even make a pitch.
I have no problems with that and I didn't want an equipment upgrade or anything else that triggers a new commitment. Honestly, TV is not the priority it once was, even with HD. I just can't see paying over $50/mo. for TV. With TWC I can downscale to Basic if it gets out of hand. What I don't want is "Please come back!" offers after I've sent the equipment back to DirecTV.