Jump to content


Welcome to DBSTalk


Sign In 

Create Account
Welcome to DBSTalk. Our community covers all aspects of video delivery solutions including: Direct Broadcast Satellite (DBS), Cable Television, and Internet Protocol Television (IPTV). We also have forums to discuss popular television programs, home theater equipment, and internet streaming service providers. Members of our community include experts who can help you solve technical problems, industry professionals, company representatives, and novices who are here to learn.

Like most online communities you must register to view or post in our community. Sign-up is a free and simple process that requires minimal information. Be a part of our community by signing in or creating an account. The Digital Bit Stream starts here!
  • Reply to existing topics or start a discussion of your own
  • Subscribe to topics and forums and get email updates
  • Send private personal messages (PM) to other forum members
  • Customize your profile page and make new friends
 
Guest Message by DevFuse

Photo

what would you do or advise..


  • Please log in to reply
9 replies to this topic

#1 OFFLINE   bjlc

bjlc

    Icon

  • Registered
  • 960 posts
Joined: Aug 20, 2004

Posted 13 June 2012 - 06:58 PM

I was speaking to my direct supervisor today.. she stated that she now has Directv and she hates it.. that she had dish.. and misses it.

one: she is paying $10 a month more for what she was originally quoted.

two: a bad install. she can't order movies because the installer didn't install the "internet connection" and two when she walks into the bedroom the system shorts out and has to be rebooted just due to vibration..( and no my boss is not a BIG PERSON by any means.. )..

three: she misses the Dish DVr.. for one because she says that you can go to live tv with out having to goto the end of a taping..

she did tell me that her installer was working alone and had only been on the job for a week or so.. no more then two weeks.. and spend 8 hours trying to get her house switched over from Dish..

wow I thought I had a bad install.. but this is wrong.. she said that she has called three times yet no one wants to make it right by her..

I advised her to contact retention alone.. that they should come and fix her install and set her price right in some way , shape or form.. but

I am willing to hear legit responses from this forum. no personal attacks.. and remember I have to work as a subordinate to this woman..

how about some good , solid advise..

...Ads Help To Support This SIte...

#2 OFFLINE   sigma1914

sigma1914

    Hall Of Fame

  • DBSTalk Club
  • 13,961 posts
  • LocationAllen, TX
Joined: Sep 05, 2006

Posted 13 June 2012 - 07:04 PM

Have her contact ellen.filipiak@directv.com as she is Vice President for Customer Service and resolves issues.
If you stop responding to them or put them on ignore, then eventually they'll go away.

#3 ONLINE   spartanstew

spartanstew

    Dry as a bone

  • Registered
  • 12,438 posts
  • LocationWylie, Texas
Joined: Nov 16, 2005

Posted 13 June 2012 - 08:00 PM

you can go to live tv from a recording by hitting exit

I'm sure Directv can't wait to get their hands on your unit.

 
Directv customer since 2000

#4 OFFLINE   Clemsole

Clemsole

    Godfather

  • Registered
  • 367 posts
Joined: Sep 08, 2005

Posted 14 June 2012 - 08:43 AM

you can go to live tv from a recording by hitting exit


or press the "prev" button will take you back to the live channel you were watching, or press guide and select the channel you want to view live then if you want to back to the recorded show press the prev button and it will take you back to where you left it. Very easy to do.

#5 ONLINE   HoTat2

HoTat2

    Hall Of Fame

  • Registered
  • 5,029 posts
  • LocationLos Angeles, CA.
Joined: Nov 16, 2005

Posted 14 June 2012 - 08:57 AM

or press the "prev" button will take you back to the live channel you were watching, or press guide and select the channel you want to view live then if you want to back to the recorded show press the prev button and it will take you back to where you left it. Very easy to do.


Correct;

And even if the recorded show was not local, but from another DVR over MRV, it will return to that program at the point you left off with "PREV."

Very convenient feature.

#6 OFFLINE   CCarncross

CCarncross

    Hall Of Fame

  • Registered
  • 7,058 posts
  • LocationJackson
Joined: Jul 19, 2005

Posted 14 June 2012 - 12:17 PM

If she was happy with Dish why in the world did she switch?

System shorts out due to vibration? What could possibly be shorting out? Also, is she not capable of posting herself? We really need much more info...we dont know what was on her order..if the ICK wasnt on the order, it doesnt get installed, period.

#7 OFFLINE   adkinsjm

adkinsjm

    Icon

  • Registered
  • 914 posts
Joined: Mar 25, 2003

Posted 14 June 2012 - 04:24 PM

If she was happy with Dish why in the world did she switch?

System shorts out due to vibration? What could possibly be shorting out? Also, is she not capable of posting herself? We really need much more info...we dont know what was on her order..if the ICK wasnt on the order, it doesnt get installed, period.


I'm betting she is ticked she doesn't get to see Brewers replays on FS Wisconsin, either.

#8 OFFLINE   bigglebowski

bigglebowski

    Legend

  • Registered
  • 221 posts
Joined: Jul 26, 2010

Posted 14 June 2012 - 05:52 PM

when she walks into the bedroom the system shorts out and has to be rebooted just due to vibration..( and no my boss is not a BIG PERSON by any means


That sounds like a staple in the coax or if tucked under carpet its pushing on a tack strip that holds carpet on borders. Or its the opposite of a short and its a way too loose connection like two cables that are spliced together.

#9 OFFLINE   Justin23

Justin23

    Hall Of Fame

  • Registered
  • 1,212 posts
Joined: Jan 10, 2008

Posted 14 June 2012 - 05:56 PM

I'm betting she is ticked she doesn't get to see Brewers replays on FS Wisconsin, either.


!rolling

#10 OFFLINE   Beerstalker

Beerstalker

    Hall Of Fame

  • Registered
  • 2,986 posts
Joined: Feb 09, 2009

Posted 19 June 2012 - 12:09 PM

I was going to say check the power connection on the back of the DVR and where it plugs into the wall. It might not be fully seated and walking by makes it lose power and get it back.

Also check to make sure the outlet she has it plugged into isn't on a switch. Maybe it isn't her walking into the room that is causing it. Maybe when she turns the lights off in that room it is killing power to the outlet that the receiver is plugged into, and when she walks back in and turns the lights back on the power to the outlet is restored so the receiver powers back on and restarts. A lot of bedrooms have outlets wired like this for lamps, etc.
Sometimes when I reflect back on all the beer I drink I feel ashamed. Then I look into the glass and think about the workers in the brewery and all of their hopes and dreams. If I didn’t drink this beer, they might be out of work and their dreams would be shattered. Then I say to myself, "It is better that I drink this beer and let their dreams come true than be selfish and worry about my liver."
-by Jack Handy




Protected By... spam firewall...And...