Posted 01 July 2012 - 08:42 PM
I have two HD DVRs co-located, one for my wife and one for me. Mine is a HR20-100, hers is an HR22-100. Hers works fine.
Mine recorded two shows, one on each tuner, Monday at 7pm, so there were no issues then.
Wed. morning at 2am, got the latest update and since then, it shows a black screen and no audio. It shows the channel banner, which updates when the channel is changed, but no program material. Looking at the shows that have been recorded since the update, it shows a progress bar at the bottom and appears to play an entire half-hour or hour long show, but the screen is black and there is no audio.
I can watch shows recorded before the update occurred with no problems.
I had the same problem a month ago, after the previous update, but unplugging it worked to fix the issues then. A RBR or reset from the menu did not work. Now nothing works.
I have a 1TB external HDD which is 78% full.
After running the self-test, I get error 43-494 Dish Pointing Problem and code 771 when playing one of the blank recordings. This is curious, because there were no problems with either channel up until Monday evening and the other DVR works fine. They each get two feeds from my 16-way multiswitch. I connected a different pair of cables from a third DVR and it made no difference.
The technician is coming Tuesday morning and I expect him to tell me to remove the eSATA drive and reset everything. I would love to hear him explain how the software update caused the problem, but do not expect that.
Does anyone have any helpful information that would help to explain and resolve the problem? If so, thanks for posting your helpful reply.