PROTECTION PLAN coverage includes:
1. 24-hour technical support, 7 days a week
Need assistance? Call 1-800-531-5000
2.On-site repairs and the cost associated with replacing defective equipment
3. Protection for every DIRECTV® Receiver, remote, connection/switch, satellite antenna, wiring and dish antenna realignment.
Number two is somewhat unclear or misleading. Does on site repairs cover a tech replacing a defective receiver, or does the cost associated with replacing a defective receiver mean just shipping costs? The way it can be interpreted is that a tech would bring a replacement unit and get it working.
Number three assumes that a tech would have to come in and inspect and correct any problems which also includes receivers.
Here's what I found from a link someone provide in another thread. This addresses the receiver replacement.
Equipment Replacement and Repair: At our option, we may repair or replace a remote control or receiver by utilizing shipping and delivery services at our expense. If we determine a replacement receiver is required, we will ship a new or refurbished unit with comparable features to the location where you receive DIRECTV programming. We will also provide for return shipping of the defective unit. Should you fail to return the defective unit, charges for the unreturned unit will apply.
Edited by n3vino, 25 June 2012 - 06:54 AM.