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Guest Message by DevFuse

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Protection Plan review


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94 replies to this topic

#26 OFFLINE   DodgerKing

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Posted 25 June 2012 - 10:11 AM

I look at it this way..This is a very expensive piece of electronic equipment that is very vulnerable.. It cannot be replaced at just about every store such as Cell phones, and IPads. It provides you countless hours of enjoyment.

So the PP is money well spent in my opinion. When I had a land line I thought telephone line maintenance was unnecessary until my line in the house went out one day and it cost me $$$ to fix the wiring.

Just to clarify for others reading this, the equipment will be replaced with no equipment cost to the sub even without the protection plan. The protection plan pays for shipping; no protection plan you have to pay for the shipping.

#27 OFFLINE   DodgerKing

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Posted 25 June 2012 - 10:13 AM

Thank you for your opinion.


You are quite welcome. Glad to offer any assistance I can whenever I can. :D

#28 OFFLINE   raott

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Posted 25 June 2012 - 10:32 AM

I have the PP and when one of my DVRs died, they sent a tech and ended up replacing two of the receivers AND the dish. Replacements were new HR24s.

When my next old DVR bit the dust, the fault code indicated a bad hard drive. That time, they shipped it. That one was a refurb HR21.

Remember, all of this cost me nothing extra and did not put me back under contract.


Your contract will not get extended regardless of whether you have the PP or not. If two receivers were replaced with HR24s, that is an upgrade and you should have been placed back under contract.
SONY KDS-55A3000 and a couple of Vizios; SWM16; HR34 NR; HR22 NR; HR20-700 NR; H23-600 NR; R22 NR

#29 OFFLINE   n3vino

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Posted 25 June 2012 - 10:39 AM

So the PP is money well spent in my opinion. When I had a land line I thought telephone line maintenance was unnecessary until my line in the house went out one day and it cost me $$$ to fix the wiring.

I had that happen when I went from DSL to UVerse internet. They would have charged me $150.00 to install the modem and make sure all the wiring, including in the house, were good.

I installed it myself since it didn't appear to be a big deal. But from the beginning, I was getting internet errors. I called it in, and they send a tech to check things out. Everything was good outside, but the problem turned out to be the wiring inside. When I wanted a 2nd phone line into my computer room, the electrician spliced it up in the attic and ran it to the computer room. It was O.K. forvdial up and DSL, but not for Uverse. That cost me $75.00, but it was still less then the original fee. The errors stopped.

Then another time, after a rainstorm, I started having problems again. This time it was at the their box on the side of the house. That didn't cost me anything.

So you just never know where problems will arise.

#30 OFFLINE   BattleScott

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Posted 25 June 2012 - 10:49 AM

This is what the protection plan covers for $6.00 a month.

PROTECTION PLAN coverage includes:

1. 24-hour technical support, 7 days a week
Need assistance? Call 1-800-531-5000

2.On-site repairs and the cost associated with replacing defective equipment

3. Protection for every DIRECTV® Receiver, remote, connection/switch, satellite antenna, wiring and dish antenna realignment.

Number two is somewhat unclear or misleading. Does on site repairs cover a tech replacing a defective receiver, or does the cost associated with replacing a defective receiver mean just shipping costs? The way it can be interpreted is that a tech would bring a replacement unit and get it working.

Number three assumes that a tech would have to come in and inspect and correct any problems which also includes receivers.


Here's what I found from a link someone provide in another thread. This addresses the receiver replacement.

Equipment Replacement and Repair: At our option, we may repair or replace a remote control or receiver by utilizing shipping and delivery services at our expense. If we determine a replacement receiver is required, we will ship a new or refurbished unit with comparable features to the location where you receive DIRECTV programming. We will also provide for return shipping of the defective unit. Should you fail to return the defective unit, charges for the unreturned unit will apply.


My advice on the PP decision:

1. 24-hour technical support, 7 days a week
Need assistance? Call 1-800-531-5000
- Exact same level of support, personel, etc. are available without the plan, free of additional charge.

2.On-site repairs and the cost associated with replacing defective equipment
- This is the only item of consideration. The same services are available on a pay-as-you-go basis. Total investment in covered items vs. cost/likelyhood of replacement is what your PP decision should be based on.

3. Protection for every DIRECTV® Receiver, remote, connection/switch, satellite antenna, wiring and dish antenna realignment.
- As mentioned elsewhere and often, receivers are covered under the lease agreement. They should not be factored into the PP decision.
HR24-500 / AM-21 / WGA54AG
42" Pannasonic Plasma
HR22-100 / 26" LG LCD
Slimline 5-LNB

#31 OFFLINE   Rich

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Posted 25 June 2012 - 11:48 AM

OK. So only one view is accepted? I get it.

I am just posting why I think it is a waste of money. If others don't, that is their perspective. Showing all sides gives others a better understanding. I will post my take regardless of what you think.


Receiver/DVR replacement is free without PP. You only pay for shipping
When a tech comes out he usually checks all equipment and lines anyway and replaces things that are bad. The couple of times I had one come out he did just that and did not charge me at all. I was only charged for the alignment (I now do the alignment on my own).
Remotes: I have 5 sitting in my closet that haven't even been taken out of the packaging.
Dishes: I have 1 HD dish and 2 SD dishes sitting in my garage. Whenever a neighbor moves I ask them for their dish and they give them too me.


Obviously, you don't own any receivers. For people who do the PP is essential. I own six of my twelve and have had my complete system redone by the PP. I've saved a lot of money over the years and I've been treated very well by the much more knowledgeable CSRs.

Rich

#32 OFFLINE   Rich

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Posted 25 June 2012 - 11:50 AM

That wasn't my point. The OP posted a specific question about the PP. The question had nothing to do about whether the PP was a good value or not. There've been enough threads here debating that. I just figured we didn't need another one.

- Merg


And you stated your opinion very well. If he had read your post with an open mind...

Rich

#33 OFFLINE   Rich

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Posted 25 June 2012 - 11:52 AM

I didn't mean to start any arguments. It's hard to know what I was thinking by the way I posted it. I really wanted to know how it works, what experienced others have had with PP, and then determine if it's a good value for me or not. That should settle that.


It's worth the money. Can't say it any simpler than that.

Rich

#34 OFFLINE   Rich

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Posted 25 June 2012 - 11:57 AM

Your contract will not get extended regardless of whether you have the PP or not. If two receivers were replaced with HR24s, that is an upgrade and you should have been placed back under contract.


How can a 24 be an upgrade if it replaces a failed HR? After all, they're "functionally equivalent" to all the other HRs except the 34s. "Functionally equivalent"---always cracks me up......:lol:

Rich

#35 OFFLINE   raott

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Posted 25 June 2012 - 12:02 PM

How can a 24 be an upgrade if it replaces a failed HR? After all, they're "functionally equivalent" to all the other HRs except the 34s. "Functionally equivalent"---always cracks me up......:lol:

Rich


I assumed he was speaking about receivers rather than a DVR, but re-reading his OP it is unclear and he may have been speaking of DVRs. Your point is correct if they were indeed HRs.
SONY KDS-55A3000 and a couple of Vizios; SWM16; HR34 NR; HR22 NR; HR20-700 NR; H23-600 NR; R22 NR

#36 OFFLINE   TBoneit

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Posted 25 June 2012 - 01:08 PM

I didn't mean to start any arguments. It's hard to know what I was thinking by the way I posted it. I really wanted to know how it works, what experienced others have had with PP, and then determine if it's a good value for me or not. That should settle that.


My take on the Protection plan. It is a must have. The Dish is on the roof. I am afraid of heights so anything that needs doing with it or the wiring would cost me out of pocket. It is peace of mind for me.
Remember when your kids were the TV set's remote control?

#37 OFFLINE   n3vino

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Posted 25 June 2012 - 02:32 PM

I assumed he was speaking about receivers rather than a DVR, but re-reading his OP it is unclear and he may have been speaking of DVRs. Your point is correct if they were indeed HRs.


I have a HDVR 24-500 and two H25's, slimline dish 3lnb swim, and whole home DVR.

1 HDR 34

1 HDR 24-500
2 HD 25's
Slimline Dish 3LNB
Whole Home DVR

 

Epa, Epa, Andale, Andale, Arriba, Arriba, Eeeha


#38 OFFLINE   wingrider01

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Posted 25 June 2012 - 02:57 PM

My review...

The biggest waste of $6/month that anyone can spend.

The end.;)


I own every one of my recievers /dvrs, without the protection plan I would be required to take a different box that wsa leased and triggers a 3 yesar commitment, so waste of money? Maybe in your eyes but not mine.

Have had 4 HR20 / Hr21's replaced with HR24's - all flagged as owned, so thing I came out ahead, they even gave me the OTA adapaters for the HR20's that where replaced with the HR24's. Best 6 bucks a month I have ever spent, and all I have to do is give up 1 martini a month..

The end......

#39 OFFLINE   Rich

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Posted 26 June 2012 - 08:17 AM

I assumed he was speaking about receivers rather than a DVR, but re-reading his OP it is unclear and he may have been speaking of DVRs. Your point is correct if they were indeed HRs.


After I wrote that post, I went back and read the TS's OP and I couldn't tell if they were new or replacements. If new on his account, the commitment would have kicked in.

Didn't know what to do, so I left the post in place.

Rich

#40 OFFLINE   Rich

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Posted 26 June 2012 - 08:22 AM

I own every one of my recievers /dvrs, without the protection plan I would be required to take a different box that wsa leased and triggers a 3 yesar commitment, so waste of money? Maybe in your eyes but not mine.

Have had 4 HR20 / Hr21's replaced with HR24's - all flagged as owned, so thing I came out ahead, they even gave me the OTA adapaters for the HR20's that where replaced with the HR24's. Best 6 bucks a month I have ever spent, and all I have to do is give up 1 martini a month..

The end......


Or a milkshake at Yankee Stadium--$7.00 for a milk shake! And folks worry about $6 a month for something that I think is a necessity, unless you can fix everything yourself.....:lol:

Rich

#41 OFFLINE   paulman182

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Posted 26 June 2012 - 11:09 AM

Sorry for the confusion. My signature shows that all my boxes are DVRs but I should have made that clear in the message.

Equipment includes a buncha stuff that I no longer have interest in detailing


#42 OFFLINE   BattleScott

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Posted 26 June 2012 - 11:13 AM

Or a milkshake at Yankee Stadium--$7.00 for a milk shake! And folks worry about $6 a month for something that I think is a necessity, unless you can fix everything yourself.....:lol:

Rich


Why do have to fix it yourself if you don't have the plan?
I've had 2 service calls and 1 receiver replaced by mail in 8 years and have spent only the $19.95 for shipping. Plan would have cost $500+ for the same period.
HR24-500 / AM-21 / WGA54AG
42" Pannasonic Plasma
HR22-100 / 26" LG LCD
Slimline 5-LNB

#43 OFFLINE   jdelaney62

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Posted 26 June 2012 - 11:34 AM

I'm a long time DirecTV customer, and I have never felt the need for the PP. Any problems I have had have been resolved by the CSR replacing my defective receiver. They send it to me, I box up the old one, and send it back. I have found that most of these "protection plans" are not worth what you pay for them.

#44 OFFLINE   MartyS

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Posted 26 June 2012 - 01:27 PM

I understand. I'm done.


Just to clarify for others reading this, the equipment will be replaced with no equipment cost to the sub even without the protection plan. The protection plan pays for shipping; no protection plan you have to pay for the shipping.


You are quite welcome. Glad to offer any assistance I can whenever I can. :D


I thought you were done... I guess not :confused:
Marty

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Life is in HD and 3D -- be sure to enjoy it!!

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He will drag you down to his level and beat you with experience.

#45 OFFLINE   The Merg

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Posted 26 June 2012 - 01:49 PM

Just to clarify for others reading this, the equipment will be replaced with no equipment cost to the sub even without the protection plan. The protection plan pays for shipping; no protection plan you have to pay for the shipping.


But if the equipment is owned and you don't have the PP, you could be on the line for up to the full up-front lease fee, plus you will get your commitment extended for 2 years. With the PP, the replacement equipment is free, is listed as owned, and there is no cost for shipping.

- Merg

Today's problems don't worry me, I haven't solved yesterday's yet.

SlimLine-3 Dish w/ SWM16 (HD Service / WHDVR) / Full Setup
HR34-700 / Panasonic TC-P50G25 HDTV / HDMI / Networked - DECA / Family Room
HR44-700 / Samsung HCM5525W HDTV / Component / Networked - DECA / Bedroom

HR24-100 / Samsung HCM5525W HDTV / Component / Networked - DECA / Bedroom


#46 OFFLINE   DodgerKing

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Posted 26 June 2012 - 03:00 PM

I thought you were done... I guess not :confused:


I was done with giving my opinion about the PP. I was not done with stating facts about what it can or cannot cover.

#47 OFFLINE   DodgerKing

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Posted 26 June 2012 - 03:01 PM

But if the equipment is owned and you don't have the PP, you could be on the line for up to the full up-front lease fee, plus you will get your commitment extended for 2 years. With the PP, the replacement equipment is free, is listed as owned, and there is no cost for shipping.

- Merg


If you own, then that is a different issue. Most of us do not own our equipment.

#48 OFFLINE   Xsabresx

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Posted 26 June 2012 - 06:03 PM

Bottom line is that it comes down to personal preference. We all waste money every month in our own way. For some it might be happy hour with the buds from work. Others it might be fast food lunches. Some might be the protection plan and some might be all of the above.

For me $7 (or whatever it is) is nothing compared to the 2 1/2 packs a day I used to smoke. I am still hundreds of dollars ahead each month and never have to worry about the one time I need a repair happens to be the one day of the month my checking account is on E.

since 2001

HR20-700 -- LG 55LH55 LCD
HR23-700 -- Sony KDL-60EX500 LCD
HR21-100 --Vizio VA26LHDTV10T
HR24-500 -- Samsung UN32EH5000FXZA

 

#49 OFFLINE   wahooq

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Posted 26 June 2012 - 06:56 PM

But if the equipment is owned and you don't have the PP, you could be on the line for up to the full up-front lease fee, plus you will get your commitment extended for 2 years. With the PP, the replacement equipment is free, is listed as owned, and there is no cost for shipping.

- Merg


Not true...the Equipment Replacement Program will still replace an owned receiver for s/h (19.95)...only it will be replaced as leased
My comments and opinions are my own and not necessarily those of DirecTV.

#50 OFFLINE   The Merg

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Posted 26 June 2012 - 07:57 PM

Not true...the Equipment Replacement Program will still replace an owned receiver for s/h (19.95)...only it will be replaced as leased


That would be a change of policy back to how it used to be. It was like that for a while and then it changed that you needed to pay the lease fee. I know a lot of people didn't like that. I guess they reverted back to the old policy.

- Merg

Today's problems don't worry me, I haven't solved yesterday's yet.

SlimLine-3 Dish w/ SWM16 (HD Service / WHDVR) / Full Setup
HR34-700 / Panasonic TC-P50G25 HDTV / HDMI / Networked - DECA / Family Room
HR44-700 / Samsung HCM5525W HDTV / Component / Networked - DECA / Bedroom

HR24-100 / Samsung HCM5525W HDTV / Component / Networked - DECA / Bedroom





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