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Guest Message by DevFuse

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It never hurts to ask...


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11 replies to this topic

#1 OFFLINE   grecorj

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Posted 29 June 2012 - 02:51 PM

I called DirecTV and asked if they had any promotions for Showtime, for which my 3 mo free trial had just ended. "Sure, how about 12 months free?" Yes, please! :) "At the end of 12 months it will roll off your account, you don't have to call to cancel." Thanks, DTV rep!

I make it a point to call every 2-3 months and ask about promotions. Can't hurt to ask, right?
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#2 OFFLINE   John Strk

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Posted 29 June 2012 - 03:01 PM

Agreed! I do the same thing every few months. This week I canceled Starz and they gave me an additional $5 off my base package for 6 months. I didn't even ask for it.

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#3 OFFLINE   studechip

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Posted 29 June 2012 - 03:06 PM

I called DirecTV and asked if they had any promotions for Showtime, for which my 3 mo free trial had just ended. "Sure, how about 12 months free?" Yes, please! :) "At the end of 12 months it will roll off your account, you don't have to call to cancel." Thanks, DTV rep!

I make it a point to call every 2-3 months and ask about promotions. Can't hurt to ask, right?


I would make sure to call back when the promotion is about to end. I've never heard of one that ends automatically. You may get re-upped.

#4 OFFLINE   wahooq

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Posted 29 June 2012 - 04:35 PM

I would make sure to call back when the promotion is about to end. I've never heard of one that ends automatically. You may get re-upped.


Theree are some that end automatically, but I always urge the person to call at that date and be sure
My comments and opinions are my own and not necessarily those of DirecTV.

#5 OFFLINE   bixler

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Posted 30 June 2012 - 02:27 PM

I would make sure to call back when the promotion is about to end. I've never heard of one that ends automatically. You may get re-upped.


I just came off a 12 month free promo for Showtime...rolled right off today without me calling in.
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#6 OFFLINE   skizer

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Posted 30 June 2012 - 07:12 PM

I just came off a 12 month free promo for Showtime...rolled right off today without me calling in.


same here

#7 OFFLINE   wahooq

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Posted 30 June 2012 - 08:08 PM

same here


It depends on how the CSR added the promo...I would still call or check to be sure
My comments and opinions are my own and not necessarily those of DirecTV.

#8 OFFLINE   grecorj

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Posted 09 July 2012 - 10:19 AM

I've had many free promos (3 mo, 6 mo) in the past that just rolled off the account...if not, they are supposed to inform you at time you agree, but as always, YMMV.

Called again last Friday...added Cinemax at $10/mo...not "free" but they gave me free DVR service** credits for 3 months ($8/mo) + $5/mo credit for 6 months to offset. That one I'll have to cancel in October as it won't just roll off.

CSR (Retention specialist) *specifically* said one should always call every once in a while to check on promos + that they like to give them out to loyal customers (I've been w/DTV for 10+years). :D

**I'm grandfathered in to TiVo lifetime service, so I don't even normally pay for DVR service! Have been given this credit previously as well.
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HR24-500 --> HDMI --> Samsung LN19A450C1D (only 1 tuner active)

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#9 OFFLINE   SPACEMAKER

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Posted 09 July 2012 - 10:52 AM

Even as a Premier sub it never hurts to ask. I call every 13-14 months and play the "cancel card". I usually end up getting $30-40 off per month for another year. I think having a great pay history and some longevity as a sub along with being extremely polite to the CSR's plays a role in getting these discounts. But it pays off for them. I've gotten a few friends to sign up and they are all low maintenance customers.

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#10 OFFLINE   wilbur_the_goose

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Posted 10 July 2012 - 05:51 AM

Lord help you if you get an offshore CSR - You'll get nothing.

#11 OFFLINE   Grafixguy

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Posted 10 July 2012 - 06:54 AM

Lord help you if you get an offshore CSR - You'll get nothing.


That has not been my experience. The retention reps are all pretty willing to give you whatever they have available.

#12 OFFLINE   RACJ2

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Posted 10 July 2012 - 07:33 AM

I asked about Showtime the other day and no offers for me except the 2 for 1 with Starz. I think its all dependent on what they have given you lately. After getting a free HR34 and WHDVR, half off NFL ST, Free HD for 24 moths, I think I'm tapped out. So I used a different angle and will get a $25 debit card directly from Showtime [link] . Just have to sign up for 3 mo's and send in the bills (can't combine this with the 2 for 1).
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