I have two Sony receivers which will need to be replaced. Is there any chance that DirecTV might replace the two with a single HD receiver? I no longer need two receivers. Should I call the receiver replacement number, or would it be better to call customer retention. I've read on this forum that some people hae gotten deals from the card access department.
I am also considering going to U-verse. My neighbor's tree has grown to block the line of sight and I am getting little to no signal strength. It might be easier and cheaper to go with U-verse than to get the dish moved to the roof. I would prefer to stay with DirecTV.
I have been with DirecTV since 1996. I have the original Total Choice package and have the Sports package. I have called customer service exactly three times in 16 years. Once to start Game Plan and again to drop it when I started working weekends. The other time was to drop Starz/Encore which I never watched. I have never asked or received any discounts. I have been on auto pay since its inception.
Welcome to dbstalk, Lynn. I think you'll find it an interesting discussion and valuable resource on all things DirecTV.
I had wondered also about whether or not DirecTV might offer some sort of tradeoff or partial credit if we choose to upgrade the obsolete SD receivers to some sort of HD equipment.
I have three SD receivers due to be obsolete by the end of the year. Since I am moving toward a Whole Home DVR installation a few pieces at a time I would be interested in replacing these obsolete units with HD client boxes that would work with WHDVR. I'm waiting until they tell me the life of these boxes is over before I broach the issue with DirecTV.