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Guest Message by DevFuse


Not Technical Support

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#1 OFFLINE   BillJ



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Joined: May 05, 2005

Posted 04 July 2012 - 04:23 AM

I usually have good experience with tech support but I found this laughable. Monday evening I wanted to listen to a Springsteen concert on Sirius 20 (ch 6020 on Dish). All was well except there was no audio. Checked a few other Sirius channels and they were working fine. Went to the garage and turned on my car's Sirius radio. Sirius 20 was working fine. Conclusion: it's probably a Dish tech problem. So I emailed them telling them the audio was out on 6020 but working on other channels and on Sirius radio. Gave them as much info as I could to help diagnose the problem Figured someone would throw a switch and fix it.

Checked the channel yesterday and it was working fine. Then last night I got an email reply from tech support. A whole long email telling me how to fix my receiver. No acknowlegment that the problems was theirs. No indication they even understood the problem. Just a canned response about how to fix my receiver, which was not broken in the first place.

Dish isn't the only company guilty of sending canned responses without really reading the customer's complaint. I won't bother with email again. I'll call and address the problem with a person.

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