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Guest Message by DevFuse

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How often does DTV forget to "turn off" free premium channels?


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11 replies to this topic

#1 OFFLINE   Arya Stark

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Posted 04 July 2012 - 05:19 AM

I called to cancel DTV in the middle of March (I was going to switch providers). They offered me two months of free HBO/Cinemax/Showtime/Starz/etc., so I decided to stay. Well, I just realized I still get most of the premium channels! I lost HBO Family and a few Starz channels, but all the others remain.

My access to HBO Go ended at exactly two months, and the free premiums are no longer listed on my online statement, so I know this isn't a case of me just misunderstanding the offer.

What should I do?

Edited by Arya Stark, 04 July 2012 - 05:21 AM.
clarity


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#2 OFFLINE   Xizer

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Posted 04 July 2012 - 05:38 AM

You should keep your mouth shut and enjoy your free premium channels. :)

#3 OFFLINE   P Smith

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Posted 04 July 2012 - 11:06 AM

She is honest women ! Keep your 'dirty' proposals to your self :D

#4 OFFLINE   Brubear

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Posted 04 July 2012 - 01:58 PM

the authorizations are gone - once your system updates the channels will disappear. Once saw an account that got the previous RSN after a move for nearly 2 years before they changed packages and lost it due to the reauthorization caused by the programming change.

my comments and opinions are my own and do not suggest endorsement by my employer


#5 OFFLINE   Arya Stark

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Posted 05 July 2012 - 06:08 PM

How often does the system update?:)

#6 OFFLINE   P Smith

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Posted 05 July 2012 - 06:28 PM

It's classified information.

#7 OFFLINE   lipcrkr

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Posted 06 July 2012 - 03:31 AM

Anybody know when my 3 months free premiums expire? I started May 8th...it's now July 6th. Is it May - June then June - July, then July -Aug.? Or is it May 8th-July 8th? Please don't laugh.....i'm being serious.

#8 OFFLINE   studechip

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Posted 06 July 2012 - 07:32 AM

Check your bill. It could be that you are now being charged for these channels.

#9 OFFLINE   Blurayfan

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Posted 06 July 2012 - 07:38 AM

Anybody know when my 3 months free premiums expire? I started May 8th...it's now July 6th. Is it May - June then June - July, then July -Aug.? Or is it May 8th-July 8th? Please don't laugh.....i'm being serious.


1: May 8 - June 7
2: June 8 - July 7
3: July 8 - Aug 7

on your bill it should list the three months FREE.

05/08 - 08/07 FREE Premium - 3 months Free

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HR24-500 with AM21 OTA tuner and eSATA 2.0 TB
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Network: Netgear WNDR4500
Internet: Comcast 105/20


#10 OFFLINE   snowcat

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Posted 06 July 2012 - 07:40 AM

Anybody know when my 3 months free premiums expire? I started May 8th...it's now July 6th. Is it May - June then June - July, then July -Aug.? Or is it May 8th-July 8th? Please don't laugh.....i'm being serious.


You have have until Aug 7th. I recommend cancelling on the 6th of August if you don't want to be charged. But even if you do get charged, it's prorated.

I cancelled on the day my bill was processed, so I had to pay full price for one month and then was completely refunded the following month. That wasn't a problem for me since it evened out, but some don't want that charge at all.

#11 OFFLINE   lipcrkr

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Posted 06 July 2012 - 01:15 PM

Thank you guys, i appreciate it. If i cancel or make any changes i will do it Aug. 6th.

#12 OFFLINE   wahooq

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Posted 06 July 2012 - 04:05 PM

How often does the system update?:)


Daily...check your online statement to make sure you aren't being charged...if you are call and tell them to credit back to the free days...
My comments and opinions are my own and not necessarily those of DirecTV.




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