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Planning on cancelling DirecTV - what can I expect


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34 replies to this topic

#26 OFFLINE   SteveHas

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Posted 15 July 2012 - 07:38 PM

Given the length of time you have been with D*, I would definitely ask for retention when you call.
Be honest, tell them why you are canceling.
I suspect you will be offered a pretty good deal to stay again given the length of time you have been with D*.
Depending on what other services are available in your area, if you do leave be prepared for disappointment. Even FiOs does not compare to D* in overall quality of service.

Hope you stay for your sake.

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#27 OFFLINE   tpayne105

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Posted 15 July 2012 - 09:44 PM

I cancelled DirecTV several months ago for FiOS and have since gotten 5 or 6 "We want you back" letters, with DirecTV even offering to pay $200 towards my cancellation fee along with discounted programming. I'm actually pretty happy with FiOS and with their promotional pricing I'm still getting a better value with them compared to what DirecTV is offering. Since I was never unhappy with DirecTV, I may very well return to them after my contract with FiOS is up. It all depends who gives me the best offer.


I agree exactly. I had been with Directv since, ready... 1996. It just got too expensive with the FIOS deals. I really do like Directv and also may return someday. I will say I have not received any offers to return...or anything like that....

I think one day Directv will come down in price to match the bundles others offer....

#28 OFFLINE   mreposter

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Posted 16 July 2012 - 03:56 AM

with what content owners are demanding, prices from all service providers are only going higher - much higher.
..........
.......... There are none so blind as those who can not see it in HD.
.......... Directv customer since January 2000.
..........

#29 OFFLINE   falkor

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Posted 18 July 2012 - 09:56 PM

Why ask for retention . From what I can discern here , the OP sees no value and is looking forward to dropping . Call and cancel the service . Simple .:) You hurt no one's feelings by leaving . Your choice and it is what you want so just do it .

Edited by falkor, 19 July 2012 - 06:14 AM.


#30 OFFLINE   PrinceLH

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Posted 18 July 2012 - 10:55 PM

I am pretty sure I am going to cancel DirecTV when my contract expires this month. I have been out of the loop for a while so forgive me if this is a dumb question.

I am cancelling because we just don't see the value in keeping it anymore. Money is getting tighter too.

What can I expect from retention?

I currently have Choice Xtra Classic with the sports package, Fox Soccer Channel, HD programming and 4 DVRs.

Will they happily just tell me to have a nice day? I'm ok with that, just looking for input so I am prepared when I call.

They'll probably give you a better deal to stay. There isn't a big enough reason to just switch providers. Costs are pretty much the same, across the board.

#31 OFFLINE   Ohara

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Posted 19 July 2012 - 11:45 PM

I called yesterday and this what I got. 8 year customer(contract expired on 18th)

$10 off base package for 2 years
$10 HD credit for 2 years
$10 credit for viacom dispute for 3 months
Free Showtime for 6 months
Free NFL Sunday Ticket (one year commit)

Was also offered a free DVR upgrade, but didn't want the 2 year commitment. The deals are there, just gotta call.

Edited by Ohara, 19 July 2012 - 11:58 PM.


#32 OFFLINE   Rich

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Posted 20 July 2012 - 08:04 AM

Thanks for all the input. Kinda looking forward to going without - I have had DirecTV since almost the beginning (1994?), so it will be odd.


Are you just gonna use an antenna or go with cable?

Rich

#33 OFFLINE   dkgoalie

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Posted 20 July 2012 - 08:35 AM

After 16 years of DirecTV, my wife and I "cut the cable" or "satellite" in this case.

When I called, I was upfront and honest letting them know that we don't watch enough television to justify ~$111 per month. They offered lesser packages, and discounts. Maybe the sun and moon at night as well.

Doing the antenna, and an AppleTV.

After one week+, so far pretty good. Almost a sense of freedom, if you will.

Regards...

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An educated idiot is still an idiot...

#34 OFFLINE   Rich

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Posted 20 July 2012 - 09:13 AM

After 16 years of DirecTV, my wife and I "cut the cable" or "satellite" in this case.

When I called, I was upfront and honest letting them know that we don't watch enough television to justify ~$111 per month. They offered lesser packages, and discounts. Maybe the sun and moon at night as well.

Doing the antenna, and an AppleTV.

After one week+, so far pretty good. Almost a sense of freedom, if you will.

Regards...

- dk


Personally, I could get along fine with just NetFlix but I'd need D* for the Yankees' games. The wife won't go along with dropping all the movie channels and other channels I'd lose if I went to the lowest package that would include the Yes Network.

Rich

#35 OFFLINE   fingerstyle

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Posted 20 July 2012 - 10:58 AM

I just called DTV asking if I was still under contract or month to month. This has to do with my frustration at them not being able to tell me what my new "Free Upgrade offer HD/DVR" was going to be. I did not intend to negotiate deals with them just wanted to be sure I was out of contract.

The CSR I got was quite helpful and responded to my inquiry with " what did we do that makes you ask this question." I explained the new DVR frustration. After discussion he told me that it was "very likely" I would get the box I wanted and if not don't activate it, send it back and they will send another. Eventually I will get the one I want.

He also offer deals knocking $480 off my bill over the next 2 years- I didn't ask , he offered.

We'll see next week when the new box arrives.




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