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Guest Message by DevFuse

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Things customers say


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39 replies to this topic

#1 OFFLINE   wahooq

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Posted 09 July 2012 - 09:29 AM

CSR: Thank you for calling Anycompany Satellite how can I help you?
customer: Yeah I'm trying to watch the pilot rerun of The Walking Dead and it's in black and white, I pay ya'll for color and Hd. What the hells going on down there?
CSR: Hmmm.... It seems that AMC, the broadcaster, is broadcasting that episode in black and white intentionally sir.
customer: Well, why? I pay for color tv.
CSR: I understand sir, I believe it is a homage to the old George Romero zombie movies.
customer: Well I don't give a damn about George Romero or AMC. I make my check out to you...now what are you gonna do to fix it? I also will need some credit since it ain't in color, I pay for color TV.
My comments and opinions are my own and not necessarily those of DirecTV.

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#2 OFFLINE   sigma1914

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Posted 09 July 2012 - 09:38 AM

Honestly, I'm not surprised. :lol:
If you stop responding to them or put them on ignore, then eventually they'll go away.

#3 OFFLINE   Stuart Sweet

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Posted 09 July 2012 - 09:40 AM

Great googly moogly.
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#4 OFFLINE   sigma1914

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Posted 09 July 2012 - 09:46 AM

CSR and IT Support people have the best stories regarding how dumb adults can be. Teachers are great for stories about dumb youth.
If you stop responding to them or put them on ignore, then eventually they'll go away.

#5 OFFLINE   The Merg

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Posted 09 July 2012 - 09:55 AM

CSR and IT Support people have the best stories regarding how dumb adults can be. Teachers are great for stories about dumb youth.


I remember working in the computer lab back in college. I had plenty of people coming up to me to ask how to get the computer turned on or where it was. This lab had all dumb terminals so it was just the monitor, which had a huge power button on the bottom right corner. As soon as the monitor was turned on, you had your login prompt.

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#6 OFFLINE   carlsbad_bolt_fan

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Posted 09 July 2012 - 10:31 AM

CSR and IT Support people have the best stories regarding how dumb adults can be. Teachers are great for stories about dumb youth.


Yep. Lots of IT stories with folks looking for the "any" key.
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#7 OFFLINE   dpeters11

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Posted 09 July 2012 - 10:41 AM

"Please do not adjust your set. The following presentation is being presented in black and white. This is an intentional artistic decision."

#8 OFFLINE   dpeters11

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Posted 09 July 2012 - 10:48 AM

Yep. Lots of IT stories with folks looking for the "any" key.


What I've always liked is that just any key doesn't even work. So even if it's read correctly, it's wrong.

#9 OFFLINE   PK6301

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Posted 09 July 2012 - 11:01 AM

Ok I will fess up to the following "homer" moment I had the other day "D'oh"
"Please enter the first letter of the following word "Plasma" "
I read it as the word following the word plasma. there was no word following plasma
the letter was P..:sure::sure:

#10 OFFLINE   Wisegoat

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Posted 09 July 2012 - 11:41 AM

Those of us in the IT world get these kinds of responses all the time. Check out http://www.infoworld...blogs/anonymous for some humorous stories from the field. These stories make me wonder why I am still in IT sometimes (that and not being able to find a job right now).

#11 OFFLINE   RAD

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Posted 09 July 2012 - 12:05 PM

How about back in the 5 1/4" floppy disc days. Send them a disc with new code on it, tell them to take it out of the envelope. There's a long pause and then she says she's having trouble getting it to go into the drive, that's because she cut it out of the envelope the disc comes in and had just the magnetic disc now.

See post My Setup for configuration info.


#12 OFFLINE   billsharpe

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Posted 09 July 2012 - 12:15 PM

How about back in the 5 1/4" floppy disc days. Send them a disc with new code on it, tell them to take it out of the envelope. There's a long pause and then she says she's having trouble getting it to go into the drive, that's because she cut it out of the envelope the disc comes in and had just the magnetic disc now.


When I was teaching introductory computer classes in the mid-80's I used to cut the cover off an old 5 1/4" disc, extract it and wave it in front of the students to explain what is really meant by a "floppy disc."

I always included "Don't try this at home..." as part of the lecture. :D
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#13 OFFLINE   Alan Gordon

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Posted 09 July 2012 - 12:25 PM

CSR: Thank you for calling Anycompany Satellite how can I help you?
customer: Yeah I'm trying to watch the pilot rerun of The Walking Dead and it's in black and white, I pay ya'll for color and Hd. What the hells going on down there?
CSR: Hmmm.... It seems that AMC, the broadcaster, is broadcasting that episode in black and white intentionally sir.
customer: Well, why? I pay for color tv.
CSR: I understand sir, I believe it is a homage to the old George Romero zombie movies.
customer: Well I don't give a damn about George Romero or AMC. I make my check out to you...now what are you gonna do to fix it? I also will need some credit since it ain't in color, I pay for color TV.


Thankfully, my Uncle (err... the one I'm referring to) is smarter than the person above, but it reminds me of the time many years ago when I lent him my DVD copy of "XxX" with Vin Diesel.

When he was returning it, we spoke about the movie, the car, etc., but I found myself very confused when he said he thought it was weird that the movie was in black and white. Long story short, he looked into things and found out that his DVD player was going bad and was only outputting things in black and white... :D

~Alan

#14 OFFLINE   wahooq

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Posted 09 July 2012 - 12:39 PM

My other favorite, and this one happens all the time..

CSR: Thank you for calling Anycompany Satellite, how can I help you?
customer: Yeah I have this weird message on my TV.
CSR: I'm sorry to hear that ma'am, could you read the message to me please?
customer: It says, "We are experiencing technical difficulties. We are aware of the issue and are working to resolve it. There is no need to call Anycompany Satellite"...
CSR: Ummmm...
customer: So what do I do?
My comments and opinions are my own and not necessarily those of DirecTV.

#15 OFFLINE   LOCODUDE

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Posted 09 July 2012 - 12:39 PM

CSR: Thank you for calling Anycompany Satellite how can I help you?
customer: Yeah I'm trying to watch the pilot rerun of The Walking Dead and it's in black and white, I pay ya'll for color and Hd. What the hells going on down there?
CSR: Hmmm.... It seems that AMC, the broadcaster, is broadcasting that episode in black and white intentionally sir.
customer: Well, why? I pay for color tv.
CSR: I understand sir, I believe it is a homage to the old George Romero zombie movies.
customer: Well I don't give a damn about George Romero or AMC. I make my check out to you...now what are you gonna do to fix it? I also will need some credit since it ain't in color, I pay for color TV.


!rolling!rolling.... First laugh I've had all day..... Thanks for sharing......

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#16 OFFLINE   HoTat2

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Posted 09 July 2012 - 12:53 PM

The story I still find most unbelievable of all, was posted a few years ago by a tech. on the forum here in a thread I don't recall at the moment.

Apparently the customer grossly misunderstood the concept of a DVR's ability to "time-shift" programs to the point of unimaginable stupidity.

The tech. installs his DVR on a Saturday, and immediately he wants to look ahead into the future to see the NFL games scheduled to broadcast the next day on Sunday!

When the needless to say "astonished" tech. tries to explain a DVR is not a time-machine of science fiction lore, the customer is irate and demands the entire install be removed. So the tech. ends up taking the whole thing down. Dish, receiver, cabling, and all.

Definitely the undisputed ultimate moron of all in my book. ... :lol:

#17 OFFLINE   n3ntj

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Posted 09 July 2012 - 02:01 PM

CSR: Thank you for calling Anycompany Satellite how can I help you?
customer: Yeah I'm trying to watch the pilot rerun of The Walking Dead and it's in black and white, I pay ya'll for color and Hd. What the hells going on down there?
CSR: Hmmm.... It seems that AMC, the broadcaster, is broadcasting that episode in black and white intentionally sir.
customer: Well, why? I pay for color tv.
CSR: I understand sir, I believe it is a homage to the old George Romero zombie movies.
customer: Well I don't give a damn about George Romero or AMC. I make my check out to you...now what are you gonna do to fix it? I also will need some credit since it ain't in color, I pay for color TV.


:lol:
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#18 OFFLINE   taz291819

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Posted 09 July 2012 - 03:49 PM

When I was teaching introductory computer classes in the mid-80's I used to cut the cover off an old 5 1/4" disc, extract it and wave it in front of the students to explain what is really meant by a "floppy disc."

I always included "Don't try this at home..." as part of the lecture. :D


It would have been better to do that to a 3 1/2" floppy, since so many people back then thought those were hard disks.

#19 OFFLINE   kb24sd

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Posted 09 July 2012 - 04:00 PM

I myself have worked in IT support (Help Desk call center & Desktop Support) for a DSL company called Telocity DSL and companies like Gateway.I've been in this industry over 12 years and yes I'm really just frustrated and out of work right now.Over the past 3 years I have considered going back to school for a career change like Health Information Technology or going into law and becoming a lawyer.But my main concerns are $$$ & time.I'm debt free right now and have no car payment, no house payment, and I'm single.I don't want to take out students loans to go to a private college and community college is also a joke IMHO since out here in San Diego and throughout California most community colleges will cost you $46 per unit and that not including book fees & other fees.Then there is also the problem of classes being available that fit your personal schedule.Also I have a couple friends that went the route of starting out at community college and then transferring to a 4 year state or University and it took them 7 years to get their BA degrees.

So yes unfortunately I'm stuck in my line of ultra competitive job industry and right now I'm hoping to get the EDD WIA grant money so that I can get some training for some job related certs that will help improve my chances of getting a Systems Administrator job.

Yes some of the stories I can tell are funny and somewhat sad.

I still remember being on the phone supporting Gateway PC which was a nightmare because Gateway at the time had in their customer agreement that customers had lifetime technical support warranty.Me and other help desk agents had to support literally everything under the sun software & hardware.
We were supporting Operating Sytems: Windows 95, Windows 98, Windows ME, and Windows 2000.

One story that I will never forget was when this old granny called up and she needed to be walked over the phone through replacing and installing a new motherboard on her Gateway PC Desktop.Her situation was that her system was out of warranty and that she agreed to pay a discounted rate on having a replacement motherboard sent to her.I really felt bad because whoever she spoke to in sales told her that a tech would come out and install it for her, only to find out 10 days later that she just had the hardware sent to her. What made it worse was that I checked the part sent to her in the ticketing system and found out that it was just a refurbished replacement part.In the end I spent 4 hours over the phone walking her step by step how to remove the bad mother board and then installing the new one.

Edited by kb24sd, 09 July 2012 - 04:05 PM.


#20 OFFLINE   dpeters11

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Posted 09 July 2012 - 04:24 PM

One story that I will never forget was when this old granny called up and she needed to be walked over the phone through replacing and installing a new motherboard on her Gateway PC Desktop.Her situation was that her system was out of warranty and that she agreed to pay a discounted rate on having a replacement motherboard sent to her.I really felt bad because whoever she spoke to in sales told her that a tech would come out and install it for her, only to find out 10 days later that she just had the hardware sent to her. What made it worse was that I checked the part sent to her in the ticketing system and found out that it was just a refurbished replacement part.In the end I spent 4 hours over the phone walking her step by step how to remove the bad mother board and then installing the new one.


I have to say, that's impressive. Not an easy replacement.




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