Jump to content


Welcome to DBSTalk


Sign In 

Create Account
Welcome to DBSTalk. Our community covers all aspects of video delivery solutions including: Direct Broadcast Satellite (DBS), Cable Television, and Internet Protocol Television (IPTV). We also have forums to discuss popular television programs, home theater equipment, and internet streaming service providers. Members of our community include experts who can help you solve technical problems, industry professionals, company representatives, and novices who are here to learn.

Like most online communities you must register to view or post in our community. Sign-up is a free and simple process that requires minimal information. Be a part of our community by signing in or creating an account. The Digital Bit Stream starts here!
  • Reply to existing topics or start a discussion of your own
  • Subscribe to topics and forums and get email updates
  • Send private personal messages (PM) to other forum members
  • Customize your profile page and make new friends
 
Guest Message by DevFuse

Photo

Things customers say


  • Please log in to reply
39 replies to this topic

#26 OFFLINE   unixguru

unixguru

    Godfather

  • Registered
  • 648 posts
Joined: Jul 09, 2007

Posted 10 July 2012 - 08:15 AM

Ok I will fess up to the following "homer" moment I had the other day "D'oh"
"Please enter the first letter of the following word "Plasma" "
I read it as the word following the word plasma. there was no word following plasma
the letter was P..:sure::sure:


A bit of a tangent here... sometimes software developers are responsible for misunderstandings and subsequent customer service involvement. If they understood how many dollars one less than clear phrase costs their company they would try harder.

This is a great example. Far clearer to have programmed

Please enter the first letter of the word "Plasma"

...Ads Help To Support This Site...

#27 OFFLINE   dielray

dielray

    Legend

  • Registered
  • 234 posts
Joined: Aug 05, 2009

Posted 10 July 2012 - 08:38 AM

CSR: Thank you for calling Anycompany Satellite how can I help you?
customer: Yeah I'm trying to watch the pilot rerun of The Walking Dead and it's in black and white, I pay ya'll for color and Hd. What the hells going on down there?
CSR: Hmmm.... It seems that AMC, the broadcaster, is broadcasting that episode in black and white intentionally sir.
customer: Well, why? I pay for color tv.
CSR: I understand sir, I believe it is a homage to the old George Romero zombie movies.
customer: Well I don't give a damn about George Romero or AMC. I make my check out to you...now what are you gonna do to fix it? I also will need some credit since it ain't in color, I pay for color TV.


Very similar to a situation I occasionally run into on a service call. After I get done fixing what ever the issue was the customer naturally starts to check to make sure things are working right. It is at this time they notice the letter boxing they never noticed. One of the most difficult things to explain to a customer with a standard receiver and a tube TV is that in fact the black bars were there prior to my arrival, that I did not do anything to cause them, and that I can't do anything to fix them.
DirecTV Technician
My thoughts and opinions are my own, and do not necessarily represent those of DirecTV, my HSP, or anyone else.

#28 OFFLINE   randyk47

randyk47

    Icon

  • Registered
  • 826 posts
  • LocationSan Antonio, TX
Joined: Aug 21, 2006

Posted 10 July 2012 - 08:43 AM

Not exactly a wacky customer story but I actually was turned into the police because of my DirecTV dish. :grin: I was an early adopter of DirecTV in 1999 in a new housing development in Northern Virginia. The cable system sucked pond water so I went to Best Buy and they had an installer out the very next day. The dish wasn't up 24 hours and there was a knock at my front door. It was the lady next door in almost a hysterical fit about me poisoning her children with my "microwave dish". I tried to explain but she was having no part of it. About two hours later a sheriff deputy shows up asking what the dish was for. He actually asked me not to use it until they got it sorted out but I showed him the set up and what it did. He went back to his patrol car for about 30 minutes, then next door, and finally back to me with a "sorry we bothered you". Never heard another thing about it but the woman next door basically didn't speak to us for most of the three years we lived there. :)
Elite 70" HD LED/HR44/AM21/Denon AVR/Harmony 900
Samsung 52" HD LCD/HR21/Yamaha HTR/Harmony One
Samsung 40" HD LED/HR23/AM21/Pioneer HTR/Harmony 900
Samsung 32" HD LCD/OTA
Slimline Dish
SWM16
MRV
Attic Mounted HD OTA
U-verse Internet/Phone

#29 OFFLINE   harsh

harsh

    Beware the Attack Basset

  • Registered
  • 20,494 posts
  • LocationSalem, OR
Joined: Jun 14, 2003

Posted 10 July 2012 - 09:13 AM

Apparently the customer grossly misunderstood the concept of a DVR's ability to "time-shift" programs to the point of unimaginable stupidity.

There was a time when getting satellite (BUD) meant that you could see 90210 a few days before it aired.

Too often we enjoy the comfort of opinion without the discomfort of thought. -- JFK


#30 OFFLINE   studechip

studechip

    Godfather

  • Registered
  • 1,151 posts
Joined: Apr 16, 2012

Posted 10 July 2012 - 09:21 AM

There was a time when getting satellite (BUD) meant that you could see 90210 a few days before it aired.


I used to watch NYPDBlue on Mondays at 1PM instead of Tuesdays at 10PM.

#31 OFFLINE   BAHitman

BAHitman

    Godfather

  • Registered
  • 432 posts
  • LocationAustin Texas
Joined: Oct 23, 2007

Posted 10 July 2012 - 11:09 AM

I used to watch NYPDBlue on Mondays at 1PM instead of Tuesdays at 10PM.


ahhh the good 'ole days...

HR34, HR20x3, HR22, HR23, H24, H21

-BAHitman


#32 OFFLINE   billsharpe

billsharpe

    Hall Of Fame

  • Registered
  • 2,399 posts
  • LocationSouthern California
Joined: Jan 25, 2007

Posted 10 July 2012 - 11:33 AM

It would have been better to do that to a 3 1/2" floppy, since so many people back then thought those were hard disks.


There weren't any 3 1/2" floppies when I was cutting open 5 1/4" floppy disk covers. Computer lab had IBM PC's with two 5 1/4" floppy disk drives.

Besides, it's much, much easier to extract the bigger disk from its envelope than the smaller disk from its hard enclosure.
Bill

Family room: Sony Bravia KDL-40SL130
Living room: Sceptre 32 inch

#33 OFFLINE   HoTat2

HoTat2

    Hall Of Fame

  • Registered
  • 5,635 posts
  • LocationLos Angeles, CA.
Joined: Nov 16, 2005

Posted 10 July 2012 - 11:34 AM

There was a time when getting satellite (BUD) meant that you could see 90210 a few days before it aired.


But to view a scheduled live event that hasn't even occurred yet in space and time? :rolleyes:

I think even the technician commented then that if he had such a miraculous device he certainly wouldn't be a working stiff installing home satellite for a living.

#34 OFFLINE   Newshawk

Newshawk

    Hall Of Fame

  • Registered
  • 2,427 posts
Joined: Sep 02, 2004

Posted 10 July 2012 - 07:58 PM

This may be the ultimate repository of computer service stories!

Computer Stupidities

This is my personal favorite:

I was on duty one night at my university's computing centre. A woman came in with a disk that she wanted to retrieve some files from. The disk was in really bad shape; the metal door was missing, a boot print was on it, and the label had been treated with white-out several times. I suggested she go buy another disk at the vending machine down the hall while I tried to read the data off her disk.

When she returned, I told her that I was able to get most of the information off the old disk. I asked for the new disk so I could save the information.

"Ok," she said, and started to hand the disk to me. Then she paused and said, "Oh, wait. I forgot to format it."

With that, she took the disk in both hands and ripped the metal door off.

"There," she said, pleased with herself.

It took all the self-control I could possibly muster to retain my composure and suggest she buy another disk.


DIRECTV employee April 2004-November 2012.
The above comments are my own because I don't know if anyone would care about my opinions anymore.


#35 OFFLINE   funnyfarm299

funnyfarm299

    AllStar

  • Registered
  • 91 posts
Joined: Mar 03, 2012

Posted 10 July 2012 - 08:36 PM

One story that I will never forget was when this old granny called up and she needed to be walked over the phone through replacing and installing a new motherboard on her Gateway PC Desktop.Her situation was that her system was out of warranty and that she agreed to pay a discounted rate on having a replacement motherboard sent to her.I really felt bad because whoever she spoke to in sales told her that a tech would come out and install it for her, only to find out 10 days later that she just had the hardware sent to her. What made it worse was that I checked the part sent to her in the ticketing system and found out that it was just a refurbished replacement part.In the end I spent 4 hours over the phone walking her step by step how to remove the bad mother board and then installing the new one.


I'm calling bologna on this story, this was posted to reddit a week or two ago here.

Edited by Mike Bertelson, 11 July 2012 - 10:23 AM.


#36 OFFLINE   spartanstew

spartanstew

    Dry as a bone

  • Registered
  • 12,527 posts
  • LocationWylie, Texas
Joined: Nov 16, 2005

Posted 10 July 2012 - 09:17 PM

Reminds me of a time when we had a company softball tournament.

The head of IT came up and wanted to know why there were "no pepper" signs. I had to explain to him what pepper was. And then in the last inning, the same guy tosses his glove in the air to try and catch a ball over his head, thereby giving the batter a ground rule triple and the man that was on first proceeds to score the winning run. Oh man, can you believe it? Guy had no idea what pepper was or that there was such a thing as a ground rule triple. Still makes me laugh just thinking about that guy.

I'm sure Directv can't wait to get their hands on your unit.

 
Directv customer since 2000

#37 OFFLINE   Jacob Braun

Jacob Braun

    King of Awesome

  • Registered
  • 1,042 posts
  • LocationTulsa, OK
Joined: Oct 05, 2011

Posted 10 July 2012 - 10:20 PM

My most memorable one: the guy who called complaining that all TV Land and MTV had been showing for the past few days was Michael Jackson stuff and the guide was incorrect.
Michael Jackson had died the day before but that didn't matter because Gunsmoke was being preempted!
And after fielding Viacom complaints all day I'm going to pass out! (Sir I can't give you credit. You receive free services through your condo. Fine I'll credit you for a week without service on a zero dollar bill. That comes out to zero dollars and zero cents. Kthxbye!)

DirecTV Employee
The postings on this site are my own and do not represent DirecTV's positions, strategies, or opinions.


#38 OFFLINE   billsharpe

billsharpe

    Hall Of Fame

  • Registered
  • 2,399 posts
  • LocationSouthern California
Joined: Jan 25, 2007

Posted 11 July 2012 - 12:10 PM

My most memorable one: the guy who called complaining that all TV Land and MTV had been showing for the past few days was Michael Jackson stuff and the guide was incorrect.
Michael Jackson had died the day before but that didn't matter because Gunsmoke was being preempted!
And after fielding Viacom complaints all day I'm going to pass out! (Sir I can't give you credit. You receive free services through your condo. Fine I'll credit you for a week without service on a zero dollar bill. That comes out to zero dollars and zero cents. Kthxbye!)


There's really no cause for complaint here, although personally I'd much rather watch Gunsmoke than Michael Jackson. :)
Bill

Family room: Sony Bravia KDL-40SL130
Living room: Sceptre 32 inch

#39 OFFLINE   maartena

maartena

    Hall Of Fame

  • Registered
  • 2,828 posts
Joined: Nov 01, 2010

Posted 11 July 2012 - 05:26 PM

Best call I ever got (or actually worst, I felt for the guy).... and honestly, if you don't really know a whole lot about computers this is understandable.

Friend calls up and says: My hard drive has crashed. But I have a backup on the D: drive but I don't know how to get to it. I made a backup every week of all my work!

After some troubleshooting over the phone and him getting "Operating System Not Found" messages on the screen, I ask him if he could bring over his PC the next day, and I would go take a look at it.

He shows up next day, I hook it all up, and sure.... the disk inside the computer is making an all too familiar grinding/clicking sound, indicating the disk has physically crashed and is beyond any sort of software-type recovery.

No problem, I figure.... he said he had a D: drive. I will take out that drive, hook it up to my system and rescue his precious data. I open up the box, and low and behold: There is 1 physical hard drive in the system.

And now it is starting to sink in.... Upon questioning further how he had setup this D: drive, he said it was already there. And sure enough, after calling the builder (a local grey clone maker), it turns out that they had installed a 160 Gb hard drive in this particular system, which was HUGE at the time, but due to a 128 Gb limitation for the boot partition that existed in XP at the time (SP1) the drive was partitioned into a 100, and a 60 Gb section, and they had send out many hundreds of these systems configured like this.

I could see him sink into his shoes when I explained the concept of partitioning to him, and that there was only 1 drive in the system that was completely toasted.
[Disclaimer] The definition of "soon" is based solely on DirecTV's interpretation of the word, and all similarities with dictionary definitions of the word "soon" are purely coincidental and should not be interpreted as a time frame that will come to pass within a reasonable amount of time.

I am the Stig.

#40 OFFLINE   The Walrus

The Walrus

    New Member

  • Registered
  • 4 posts
Joined: Jul 10, 2012

Posted 11 July 2012 - 05:43 PM

here is my favorite.

mr customer; "yeah, i got a message on my tv that says, no need to call, technical issue and we are currently working to resolve."




Protected By... spam firewall...And...