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Guest Message by DevFuse

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Save me a call to DTV -- do they still want HR20s back?


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135 replies to this topic

#26 OFFLINE   hasan

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Posted 12 July 2012 - 06:11 PM

They call it an upgrade and just to see......I went through the prompts on the website and there was an HR24 in my "cart". Cancelled out of it because I wanted to check here first so let me rephrase the question..

If DTV is really offering a fee upgrade to an HR 24, and it seems they are, is that something worth doing? I don't use the OTA enough to make a difference.


You can use OTA with it just fine by adding an AM21 tuner to the HR24. It is about $50.00 bucks, and they work very well. I have two of them (on HR21 and H21 units)

So, if a new Hr24 is worth a 2 year contract, go for it. Keep all your records carefully, in case what shows up is an Hr21 or Hr22.:)
...hasan, N0AN

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#27 OFFLINE   fingerstyle

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Posted 12 July 2012 - 06:16 PM

So the reason behind this is that my contract expired some time ago and they want to be sure I don't leave?

New 2 year deal isn't a problem ,I don't have many options.

Is the HR24 that much better?

#28 OFFLINE   LameLefty

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Posted 12 July 2012 - 06:21 PM

Is the HR24 that much better?


Yes. :up:

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#29 OFFLINE   hasan

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Posted 12 July 2012 - 06:27 PM

So the reason behind this is that my contract expired some time ago and they want to be sure I don't leave?

New 2 year deal isn't a problem ,I don't have many options.

Is the HR24 that much better?


Yes, it is much faster, and yes, they want you to lock in, so they are offering an incentive.

I've been with them since '94 or '95 and have an HR20-700 that is getting really old, but still works (sluggishly at times, quite snappy at others). Some time soon, I expect to "upgrade" to an HR34, if they make the deal sweet enough. Then I'll be in for another 2 year contract.:)

The HR34 has 5 tuners instead of the 2 that the HR24 has, and it has a 1 TB drive instead of what I think the 24 has (500 gig).
...hasan, N0AN

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#30 OFFLINE   JACKIEGAGA

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Posted 12 July 2012 - 06:29 PM

Im still waiting for my kit for a HR20-700 from Feb 16. My HR20-700 is sitting on a shelf in my basement. I haven't been charged for it. So I guess Wahooq is right

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#31 OFFLINE   hasan

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Posted 12 July 2012 - 06:33 PM

Im still waiting for my kit for a HR20-700 from Feb 16. My HR20-700 is sitting on a shelf in my basement. I haven't been charged for it. So I guess Wahooq is right


D* has been so inconsistent with both its behavior as well as its communications that I wouldn't get rid of that HR20-700 any time soon.

I'm sorry to say so, but I no longer trust anything D* says. They have a good service and a nice developmental history for their boxes, but they are among the absolute worst communicators I have ever dealt with.
...hasan, N0AN

SlimLine5-SWiMLNB/DECA/WHDVR
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HR24-200, WD20EVDS 2 TB eSATA/ThermalTake Dock
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DirecTV since 1995

#32 OFFLINE   JACKIEGAGA

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Posted 12 July 2012 - 06:48 PM

D* has been so inconsistent with both its behavior as well as its communications that I wouldn't get rid of that HR20-700 any time soon.

I'm sorry to say so, but I no longer trust anything D* says. They have a good service and a nice developmental history for their boxes, but they are among the absolute worst communicators I have ever dealt with.


Agreed thats why I have it on a shelf in my basement :)

JACK,
 
 


#33 OFFLINE   dpeters11

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Posted 12 July 2012 - 06:56 PM

But then how long do you keep them? Get rid of them with the tax records for the year you disconnected? A year?

#34 OFFLINE   JACKIEGAGA

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Posted 12 July 2012 - 06:57 PM

But then how long do you keep them? Get rid of them with the tax records for the year you disconnected? A year?


Until I get tired of looking at it :lol:

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#35 OFFLINE   hasan

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Posted 12 July 2012 - 07:01 PM

Until I get tired of looking at it :lol:


+1
...hasan, N0AN

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HR44-700, WD20EURX 2 TB eSATA/ThermalTake Max 5 Enclosure

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#36 OFFLINE   David MacLeod

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Posted 12 July 2012 - 07:11 PM

until I have chance to blast shotgun at it like the 2 H21's last year.
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#37 OFFLINE   JACKIEGAGA

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Posted 12 July 2012 - 07:12 PM

until I have chance to blast shotgun at it like the 2 H21's last year.


!rolling

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#38 OFFLINE   Shades228

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Posted 12 July 2012 - 07:17 PM

A fee would only be applied if the receiver was deactivated before the official date it went on the non return list. In that case they would just cancel it and all would be normal in about 5 minutes.

#39 OFFLINE   unixguru

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Posted 13 July 2012 - 09:15 AM

They're not recoverable and it's all H20 and HR20 models not just the -100.

They cannot be sold/transfered as they will stay leased. Use them until they die basically and after that recycle them.


So let's see if I understand D* position on this (I understand you don't speak for D*):

  • D* doesn't want H[R]20 back
  • D* still considers them leased and therefore D* property
Which effectively means customers have to hang on to them for eternity. They can't be recycled as that would imply that the customer owns them.

Does anyone in D* management have a single brain cell?

D* should either send a recovery kit or send a letter terminating the lease on the specific model/serial number.

BUT, if they sent the letter then guess who is stuck paying the electronic recycling fee? I realize that there are some places that will recycle for free (BestBuy mentioned earlier in this thread) but many people don't live within a reasonable distance. At a minimum there is the cost of gas and wear to deliver the device for recycling.

So in my mind if D* isn't going to recover the device for free then they, along with letter, need to credit the customers account for disposal costs (maybe $20?). After all, why is D* not recovering them? To save themselves these costs!

Management should finish planning for the entire lifecycle of their lease program. Which should have been done from the beginning.

FYI I have an H20 and an HR20 that were terminated a few weeks ago.

#40 OFFLINE   wahooq

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Posted 13 July 2012 - 11:46 AM

So let's see if I understand D* position on this (I understand you don't speak for D*):

  • D* doesn't want H[R]20 back
  • D* still considers them leased and therefore D* property
Which effectively means customers have to hang on to them for eternity. They can't be recycled as that would imply that the customer owns them.

Does anyone in D* management have a single brain cell?

D* should either send a recovery kit or send a letter terminating the lease on the specific model/serial number.

BUT, if they sent the letter then guess who is stuck paying the electronic recycling fee? I realize that there are some places that will recycle for free (BestBuy mentioned earlier in this thread) but many people don't live within a reasonable distance. At a minimum there is the cost of gas and wear to deliver the device for recycling.

So in my mind if D* isn't going to recover the device for free then they, along with letter, need to credit the customers account for disposal costs (maybe $20?). After all, why is D* not recovering them? To save themselves these costs!

Management should finish planning for the entire lifecycle of their lease program. Which should have been done from the beginning.

FYI I have an H20 and an HR20 that were terminated a few weeks ago.


People can dispose of them as they wish or keep them if they are still working. Best Buy does free electronics recycling as do a lot of mom and pop computer stores. One couldnt sell them as they are remaining leased in order to get out of circulation. There are many ways to dispose of electronics with little or no hassle
My comments and opinions are my own and not necessarily those of DirecTV.

#41 OFFLINE   raott

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Posted 13 July 2012 - 11:54 AM

People can dispose of them as they wish or keep them if they are still working. Best Buy does free electronics recycling as do a lot of mom and pop computer stores. One couldnt sell them as they are remaining leased in order to get out of circulation. There are many ways to dispose of electronics with little or no hassle


That is pretty fast and loose with any definition of a lease. Is there a new lease agreement to supersede the old one saying I can now throw it out, but cannot sell it?
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#42 OFFLINE   Shades228

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Posted 13 July 2012 - 12:37 PM

That is pretty fast and loose with any definition of a lease. Is there a new lease agreement to supersede the old one saying I can now throw it out, but cannot sell it?


The lease agreement doesn't state you can't throw it out. It states that if you don't return it when requested you will be charged a fee. Since these receivers won't ever be requested to be returned, now, there won't be a fee.

#43 OFFLINE   Michael H..

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Posted 13 July 2012 - 01:25 PM

They wanted my HR20-100, but that was like a year and a half ago.:)

I suggest that you either call or send an email.


"We've Arranged for the Convenient & Easy Return of Your DirecTV Access Card"
"Please return your DirecTV Access Card with these simple steps:"
"1. Take the Access Card out of the recently replaced receiver."
"2. Put the Access Card only in this pre-paid USPS mailer."
"3. Mail back to DirecTV. Please return this within 7 days of the receiver replacement."

As with the "Receiver Recovery Kit", the pre-paid Fedex box, DirecTV is alternately providing a pre-paid 5" x 7" greeting card size envelope to return Just the Access Card for HR20's and other receivers that they no longer require to be returned.
The "quoted" text above is printed on the envelope flap. The envelopes were enclosed in the replacement receiver boxes, and the wording seems to indicate that the envelopes are for "replaced" receivers, but the CSR told me that if I did not order a replacement, but simply deactivated the HR20's, they would still require return of the Access Cards only. I also asked if I gave away an HR20, could someone else activate it, and was told that they could not. The CSR seemed to be well versed in new DirecTV policy, and I believe this information accurately reflects current policy... however we know that doesn't mean that deviations won't occur, and I plan to be interred with the receivers so that if DirecTV later demands their return, all that is required is a simple exhumation.

#44 OFFLINE   gphvid

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Posted 14 July 2012 - 06:14 AM

You will likely not get an HR24. Maybe an HR21 or HR22 (both are garbage, crap, junk).


Actually, the HR21 I got for a replacement of a HR20-100 was not crap. The box works great with no troubles, unlike the HR 20...

#45 OFFLINE   unixguru

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Posted 14 July 2012 - 08:28 AM

The lease agreement doesn't state you can't throw it out. It states that if you don't return it when requested you will be charged a fee. Since these receivers won't ever be requested to be returned, now, there won't be a fee.


You're still not getting the problem here.

There is no legally stated expiration of the period when "return it when requested" could happen.

You say that they won't ever be requested. May even be official internal policy. That's worth nothing legally. As is a CSR stating it on the phone. What matters is what's in writing - official paper/PDF/email in possession of the customer.

Let's say I believe that D* is a benevolent business (with large companies an oxymoron if there ever was one) and I dispose of my H20 & HR20. There is legally nothing that stops D* from changing it's mind and charging me. I have no legal grounds to refuse paying such a charge.

I'm not a lawyer but this is just plain common sense.

#46 OFFLINE   unixguru

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Posted 14 July 2012 - 08:38 AM

"We've Arranged for the Convenient & Easy Return of Your DirecTV Access Card"
"Please return your DirecTV Access Card with these simple steps:"
"1. Take the Access Card out of the recently replaced receiver."
"2. Put the Access Card only in this pre-paid USPS mailer."
"3. Mail back to DirecTV. Please return this within 7 days of the receiver replacement."

As with the "Receiver Recovery Kit", the pre-paid Fedex box, DirecTV is alternately providing a pre-paid 5" x 7" greeting card size envelope to return Just the Access Card for HR20's and other receivers that they no longer require to be returned.
The "quoted" text above is printed on the envelope flap. The envelopes were enclosed in the replacement receiver boxes, and the wording seems to indicate that the envelopes are for "replaced" receivers, but the CSR told me that if I did not order a replacement, but simply deactivated the HR20's, they would still require return of the Access Cards only. I also asked if I gave away an HR20, could someone else activate it, and was told that they could not. The CSR seemed to be well versed in new DirecTV policy, and I believe this information accurately reflects current policy... however we know that doesn't mean that deviations won't occur, and I plan to be interred with the receivers so that if DirecTV later demands their return, all that is required is a simple exhumation.


Doesn't help.

Returning an Access Card doesn't by itself permanently disable a receiver. Or terminate the lease on the box it was married to.

Both the card and receiver have a unique code. Those codes may be permanently terminated but it means nothing regarding the disposition of hardware, dead or not, that is covered by the lease agreement.

This is not rocket science. If their systems can send out a recovery kit it can sure has hell send out a lease termination letter for the hardware.

#47 OFFLINE   harsh

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Posted 14 July 2012 - 10:53 AM

If they are not recoverable, does this mean I can put big HDDs in them with violating the TOS? Do we now own them?

I would wonder if they would activate a receiver that has been written off.

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#48 OFFLINE   Rich

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Posted 14 July 2012 - 11:51 AM

I would wonder if they would activate a receiver that has been written off.


I asked that question and got a qualified "yes". I think you'd have to return the original access card when deactivating and when reactivating the 20, buy a new one for $20.

This is just gonna turn into a nightmare. I think Michael Hilley and unixguru are correct about everything they posted. This is another case of poor planning on D*'s part. If D* just had someone who could think of worst case scenarios and plan for them before doing something major, this could all be avoided.

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#49 OFFLINE   Shades228

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Posted 14 July 2012 - 01:38 PM

Doesn't help.

Returning an Access Card doesn't by itself permanently disable a receiver. Or terminate the lease on the box it was married to.

Both the card and receiver have a unique code. Those codes may be permanently terminated but it means nothing regarding the disposition of hardware, dead or not, that is covered by the lease agreement.

This is not rocket science. If their systems can send out a recovery kit it can sure has hell send out a lease termination letter for the hardware.


By terminating the lease they would be transfering rights to the customer. This means the receiver could be sold and put back into circulation. They don't want these in circulation anymore therefor they will not terminate the lease agreement. They will just tell you that they do not want the receiver returned. This is public knowledge available to all employees not some hidden list. So if you don't want to trust them that's on you.

You started a whole other thread on this with the same issue. You don't feel it's right for people to get discounts and you want everyone to be equial and don't want to trust them. These are your issues not DIRECTV's. Obviouslly the majority agree that it's fine due to their continued growth and success each year.

If you're that hung up on it send an email and ask if you have to return the receiver. When you get an email back stating you don't then print that and put a copy in your safety deposit box, one in your vault, one to your lawyer, and then archive the email online on at least 3 cloud based storage systems.

I would wonder if they would activate a receiver that has been written off.



On the same account: Yes
On a different account: No this is why they stay leased in the system so they're not transfered.

#50 OFFLINE   Michael H..

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Posted 14 July 2012 - 01:55 PM

Earlier on in my career, those of us registered on recipient lists for specifications and standards, received those in hard copies, and received the periodic updates in hard copies as well, containing just the revised pages, which we manually replaced in the binders we kept. The number of specs I was required to maintain, necessitated nearly an hour/week just for the task of replacing pages. Obviously a huge logistical nightmare and a PIA, for the responsible government agency and for the users... but the best system available at the time.

Fast forward to the present... all of this is done electronically. No more binders... no more paper. If I need the latest spec, I logon and review it online.

DirecTV does not have to mail out 20M new contracts/revisions for any/every policy change to their customers. All they have to do is setup a dedicated site that BOTH their CSR's as well as customers have access to, and are told is the single/official authority for ALL policies, superceding previous policies. The CSR is referring to the same source that the customer is. The only reason to contact a CSR would be for processes that require a CSR, not to engage policy info roulette.

Regarding receiver recovery, DirecTV can list each model and the specific method of deactivation/return required, even with a button to initiate the applicable recovery kit to be sent to the customer.

I've suggested this (general to policy) to DirecTV in the past... however unless Mike White was answering the phone, never to anyone who could do anything about it... or even knew who to pass the suggestion along to. Occurs to me that some of the mods/subs might be on a first name basis with someone at DirecTV that could?




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