Clearly DTV has made a serious omission in the lease program. They haven't planned for the full lifecycle. Obsolete leased hardware is in limbo.
Along with fixing the lease program in this regard, they really need to eliminate this bizarre idea of purchasing something that is leased. Which would also get rid of the ridiculous variation in price depending on how much DTV feels like discounting at any given time for a given customer.
This is a proposal for how it should work.
- Customer should never have to purchase a leased device!
- If DTV still feels they must sell through retailers then they can offer a fixed account credit upon activation. Fixed as in a dollar amount assigned to each category (SD,HD,DVR,HMC). NO SPECIAL OFFERS. Implied in this is a retail price cap on each category.
- Monthly lease fee should be tiered based on category to compensate for revenue previously collected through purchase. NO DISCOUNTING.
- Disconnecting Device
- Non-obsolete hardware: recovery kit and account charged if not returned
- Obsolete hardware: letter sent to customer releasing model/serial from lease and authorizing customer to recycle and account credit for recycling expense (maybe $20?)
Incentives should be in the form of account credits only.
It should not cost (recycle fees or time/money to deliver to recycler) the customer to get rid of leased equipment. If DTV wants to save money by not collecting items for recycling then don't expect customers to eat the cost of doing it.
Why is it so hard for DTV to have rational, complete, and fair approach?