Could be because new customers who haven't spent a dime get the latest equipment, free premium services, and overall lower bills, while long time customers like me (since 1999) can't even get an upgraded DVR to replace the crappy, frustratingly slow HR20's and HR21's. I think you're experience is the exception, not the rule. Long time customers should't have to work so hard to replace under-performing equipment with newer stuff.
Roughly 156 months at an average of $130 per month means I've given DirecTV over $20,000. You'd think they could afford a couple new receivers for a "loyal customer" (of which I am thanked for being, every time I call them).
If I buy new receivers, they can't even guarantee I'll get a particular model!! I've been told this multiple times.
lancorp, I really feel your pain as I going through the same situation. 5 years with DirecTV, over $2k annually, and every time I have a piece of equipment fail, I actually get something OLDER and MORE BEAT UP that what I had before.
This week I had an HR23 die and today I received a refurbed HR22 with scuff marks in a number of places, a broken front access door, and an intermittently loud cooling fan. Called to complain and was told that while they could replace the unit, there was no guarantee it would be with a newer model. When I was offered a $30/month discount I tried to explain to the rep that my frustration wasn't with what I was paying per month (I'll willingly pay for good service) my frustration was continuing to receive crappy, outdated equipment.
Does anyone have any suggestions about HOW to talk DirecTV into an HR34 upgrade? Frankly I'd be happy with a couple of HR24's but since DirecTV wouldn't make that offer, I'm will to try to shoot for an HR34 if that gets me out of this mess.
Edited by mkohlman, 10 August 2012 - 08:07 PM.