I know this is a dead horse subject but it came up today for me. We are moving and I wanted to use the “movers” program. Much to my chagrin I was informed that we did not “qualify” for the “full” movers program but it would only cost us $230 to transfer our service to a new location. The cost did not include any of the “treats” outlined on their national commercial.
This is not what their nationwide advertisement scam infers. Direct is using a “bait and switch” scam in order to pad their balance sheet. The idea that my eligibility for the program is based on “other” undefined reasons is laughable. Maybe I have to give someone a “top secret” handshake to get in. I complained to the BBB of El Segundo and the FTC. May not do any good but it let me vent.
What was the reason given for your not qualifying? Your post is very short on details, other than that you're cranky.
When I relocated from Maryland to North Carolina, Movers Connection made no promise other than that they would set you up in the new location without charge in exchange for a years commitment. They kept their promise.
I have found that DirecTV has honored their agreement with me for the most part. The one exception could have been written off as a bad experience with a single CSR. DTV corrected it on the spot. I have also found that when something is tied to conditions or qualifications, the CSRs have explained what the requirement was and made sure that I understood them, before moving on.
I would not say that DirecTV is perfect, nor would I expect everyones experience to be as positive as mine has been. I do take exception to the terms "Scam" and "bait and switch". I think there is more to the story that we're not hearing.