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51 replies to this topic

#51 OFFLINE   damondlt

damondlt

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Posted 22 September 2012 - 07:18 AM

The cable company charges to hook up new service at a new address. So why shouldn't directv?

Blue Ridge Communticatons

Digital HD Basic Plus, Cinemax,Showtime/TMC,Starz /Encore
Tivo T6 (Roamio Plus) Master Bedroom,Samsung 5300 40 Inch

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Arris Touchstone DG1660

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#52 OFFLINE   trh

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Joined: Nov 02, 2007

Posted 22 September 2012 - 07:23 AM

I hope a lot of people aren't just contacting that office routinely; kinda defeats its purpose, and we all pay a bit more.


not for things like this that can be handled by reading the terms of agreement or a call to customer service


When the OoP gets overburdened with routine stuff, it loses (not looses) its clout for important matters.


Not sure why we have self-appointed gate keepers here, but this is how DirecTV advertises Ellen's office and email address to their 20 million subscribers.

Executive Customer Care Contact

If you've contacted Customer Care and require additional clarification or support, contact Ellen Filipiak, Sr. VP of Customer Care.


http://dtv.client.shareholder.com/officers.cfm

The OP met DirecTV's defined requirement to contact her office, so there shouldn't be any "only contact her for stuff we deem as important" comments.




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