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Guest Message by DevFuse

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Missing logos


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195 replies to this topic

#51 ONLINE   ep1974

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Posted 07 August 2012 - 09:36 AM

New logo's arived today on my HR24-500:) E!, TCM, AXS, Dest. America, Lifetime HD logos up! New Disney Junior too. Sorry if I missed any.


Nothing on my HR22-100 as of yet. Why wouldn't the new logos be downloaded to all receivers?

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#52 OFFLINE   tonyd79

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Posted 07 August 2012 - 09:53 AM

If you're going to do a menu reset- the "Restart Receiver" one, I'd be inclined to do a second one within 30 minutes. That will flush the Guide, and may trigger a call to reload the extras.


Just don't freak when your To Do List is basically empty. It will have to rebuild as the guide reloads. Up to 24 hours.
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#53 ONLINE   ep1974

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Posted 07 August 2012 - 12:04 PM

Just don't freak when your To Do List is basically empty. It will have to rebuild as the guide reloads. Up to 24 hours.


Restarted my HR22-100 twice. No logos yet. Will they possibly show up in the next few hours?? Is the HR24-500 the only receiver that has the new logos?

#54 OFFLINE   Laxguy

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Posted 07 August 2012 - 12:13 PM

Restarted my HR22-100 twice. No logos yet. Will they possibly show up in the next few hours?? Is the HR24-500 the only receiver that has the new logos?


As tony said, it can take some time. And it may well be that the Guide needs to get filled before it calls for logos. Kinda like a watched pot! It may be that the restart doesn't fix it either....

Thankfully, logos don't do squat in terms of impeding recording or watching. Aesthetics, yes, but no practical interference.
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#55 OFFLINE   tonyd79

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Posted 07 August 2012 - 12:21 PM

Restarted my HR22-100 twice. No logos yet. Will they possibly show up in the next few hours?? Is the HR24-500 the only receiver that has the new logos?


I saw the new TCM HD logo on my HR21 last night, so, for at least that one, no.
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#56 OFFLINE   Sea bass

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Posted 07 August 2012 - 12:22 PM

If you had read what I posted, that you quoted, you'd know.

Supplemental download.


Forgive my ignorance, the Supplemental download is a daily / weekly background download? The TV mail that pops up would be an example?

#57 ONLINE   ep1974

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Posted 07 August 2012 - 12:23 PM

As tony said, it can take some time. And it may well be that the Guide needs to get filled before it calls for logos. Kinda like a watched pot! It may be that the restart doesn't fix it either....

Thankfully, logos don't do squat in terms of impeding recording or watching. Aesthetics, yes, but no practical interference.


Thank you.

#58 OFFLINE   Alan Gordon

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Posted 07 August 2012 - 12:43 PM

Forgive my ignorance, the Supplemental download is a daily / weekly background download? The TV mail that pops up would be an example?


Usually, logos pop up within an hour (usually far less), along with other HD icons.

Guide data usually takes about 24 hours to populate, and poster art usually takes around 48 hours.

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#59 OFFLINE   RunnerFL

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Posted 07 August 2012 - 01:11 PM

Restarted my HR22-100 twice. No logos yet. Will they possibly show up in the next few hours?? Is the HR24-500 the only receiver that has the new logos?


New logos aren't in the guide data, sorry you were given incorrect information. They are in a supplemental download that, most of the time, takes place during a firmware upgrade. It looks like they've also started sending out this supplemental download by itself at random times. This download contains stuff like channel logos, updated icons for the UI, etc.
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#60 OFFLINE   RunnerFL

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Posted 07 August 2012 - 01:15 PM

Forgive my ignorance, the Supplemental download is a daily / weekly background download? The TV mail that pops up would be an example?


TV Mail is something completely different. The supplemental download mostly takes place when there is a firmware upgrade but, as seen by your updated logos, can take place at any time as well. If it's not part of a firmware update I'm guessing it takes place during the usual idle time "housekeeping" on the units. If you were to see a firmware upgrade that had a supplemental download you'd see an onscreen message saying that the unit has to download "Additional software". The message gives you the option to allow the download to complete, by doing nothing, or "Watch DirecTV". If you choose "Watch DirecTV" the download takes place "later".
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#61 ONLINE   ep1974

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Posted 07 August 2012 - 01:17 PM

New logos aren't in the guide data, sorry you were given incorrect information. They are in a supplemental download that, most of the time, takes place during a firmware upgrade. It looks like they've also started sending out this supplemental download by itself at random times. This download contains stuff like channel logos, updated icons for the UI, etc.


Thanks for the new info. Hope we all receive the download soon.

#62 OFFLINE   Sea bass

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Posted 07 August 2012 - 02:40 PM

TV Mail is something completely different. The supplemental download mostly takes place when there is a firmware upgrade but, as seen by your updated logos, can take place at any time as well. If it's not part of a firmware update I'm guessing it takes place during the usual idle time "housekeeping" on the units. If you were to see a firmware upgrade that had a supplemental download you'd see an onscreen message saying that the unit has to download "Additional software". The message gives you the option to allow the download to complete, by doing nothing, or "Watch DirecTV". If you choose "Watch DirecTV" the download takes place "later".


Thanks for the info! Should the Additional Software download be listed in "History" like the firware is?

#63 OFFLINE   RunnerFL

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Posted 07 August 2012 - 03:35 PM

Thanks for the info! Should the Additional Software download be listed in "History" like the firware is?


That's a really good question. Since I've only seen it during a firmware update I've never checked. Does your history show anything?
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#64 OFFLINE   Sea bass

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Posted 07 August 2012 - 04:20 PM

That's a really good question. Since I've only seen it during a firmware update I've never checked. Does your history show anything?


No it isn't there...went back as far as possible. Again thanks for the info. I like how this works for the HR vs. the R15 as they definitely need a firmware upgrade to get new logos.

#65 OFFLINE   RunnerFL

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Posted 07 August 2012 - 05:28 PM

No it isn't there...went back as far as possible. Again thanks for the info. I like how this works for the HR vs. the R15 as they definitely need a firmware upgrade to get new logos.


Yeah, they can also update interactive content with the "Additional Software" download.
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#66 ONLINE   ep1974

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Posted 08 August 2012 - 10:33 AM

I saw the new TCM HD logo on my HR21 last night, so, for at least that one, no.


Still no TCM HD logo or the other ones mentioned earlier. Anyone get updated logos recently? Wonder when they will send the update out?

#67 OFFLINE   Sea bass

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Posted 08 August 2012 - 01:22 PM

Mising logos: NFL HD, the LOGO logo, & NASA. I've never seen a NASA logo on any receiver.

#68 OFFLINE   Laxguy

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Posted 08 August 2012 - 03:43 PM

Still no TCM HD logo or the other ones mentioned earlier. Anyone get updated logos recently? Wonder when they will send the update out?


Did you try the Guide flush I posted earlier? It may possibly work to trigger a call to get the supplemental download. And it may do nothing except rebuild your Guide, so have some patience to allow it to do so. Mine always fills in the proximate 3-5 hours almost immediately, longer the further out you go.
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#69 ONLINE   ep1974

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Posted 08 August 2012 - 04:29 PM

Did you try the Guide flush I posted earlier? It may possibly work to trigger a call to get the supplemental download. And it may do nothing except rebuild your Guide, so have some patience to allow it to do so. Mine always fills in the proximate 3-5 hours almost immediately, longer the further out you go.


I did a restart twice like you mentioned. Still no logos for TCM HD, DEST AMERICA HD or NFL NETWORK HD, etc. Any other suggestions? Does Directv send the downloads out at random (zipcodes) or does the type of receiver we have make a difference? Thanks again.

Edited by ep1974, 08 August 2012 - 06:21 PM.


#70 OFFLINE   Sea bass

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Posted 08 August 2012 - 05:57 PM

I did a restart twice like you mentioned. Still not logos for TCM HD, DEST AMERICA HD or NFL NETWORK HD, etc. Any other suggestions? Does Directv send the downloads out at random (zipcodes) or does the type of receiver we have make a difference? Thanks again.


I don't think anyone has NFL Network HD logo right now.

#71 OFFLINE   RunnerFL

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Posted 08 August 2012 - 06:28 PM

I did a restart twice like you mentioned. Still no logos for TCM HD, DEST AMERICA HD or NFL NETWORK HD, etc. Any other suggestions? Does Directv send the downloads out at random (zipcodes) or does the type of receiver we have make a difference? Thanks again.


All you're doing by a double restart is flushing your guide cache. You're not triggering any download. I haven't seen anything on who gets the download and when. You'll just have to be patient and wait.
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#72 OFFLINE   skinnyJM

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Posted 08 August 2012 - 06:54 PM

What RunnerFL just said above, plus sometimes not all on same account at same time. I have one DVR with the new logos, one without.

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#73 OFFLINE   jamieh1

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Posted 08 August 2012 - 07:17 PM

Some new logos added. Lifetime HD, E!HD, TCMHD, Destination America HD, Disney Junior, Axstv

#74 OFFLINE   tonyd79

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Posted 08 August 2012 - 07:39 PM

Some new logos added. Lifetime HD, E!HD, TCMHD, Destination America HD, Disney Junior, Axstv


Just in time for Disney jr HD.
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#75 OFFLINE   Sea bass

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Posted 08 August 2012 - 08:25 PM

Some new logos added. Lifetime HD, E!HD, TCMHD, Destination America HD, Disney Junior, Axstv


What is your receiver model?




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