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Guest Message by DevFuse

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[Q] How to confirm DVR status?


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6 replies to this topic

#1 OFFLINE   Throckmorton

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Posted 20 July 2012 - 09:25 AM

Hi,

I retired an HR-20 (mfr. date 09/06) back in early May. At the time, I was told first that I did not have to send it back but then the agent corrected himself and said they would send a recovery kit for it. No recovery kit ever came.

Skip ahead to the latter half of July...

I called today and asked what was up. After some research, the agent told me it was "unrecoverable" so therefore I did not have to return it. She advised I destroy the access card and dispose of the HR-20.

I asked if I gave the receiver away, would a new owner be able to activate it. She said yes, but they would need to get a new access card for it.

So my question:

How can I verify that if I transfer ownership of the HR-20 to someone else they would be able to get it activated?

TIA
HR34-700, HR21-200 + AM-21, HR21-100, HR20-700
SlimLine 5 Dish w/SWM-16
Sony 60A3000 60" XSBR 1080P & Sony 40A4100 40" LCD 1080P
Yamaha RX-V2700

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#2 OFFLINE   Go Beavs

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Posted 20 July 2012 - 09:28 AM

I think your best bet would be to call and ask for the access card department. They should be able to tell you if the receiver can be activated on another account.

Genie, Hx2x, nomad
D* customer since Oct '99


#3 OFFLINE   veryoldschool

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Posted 20 July 2012 - 09:29 AM

So my question:

How can I verify that if I transfer ownership of the HR-20 to someone else they would be able to get it activated?

TIA

You call the access card department [or get transferred to them] and give them the receiver ID and ask.
They're the ones that know/have control over this.
A.K.A VOS

#4 OFFLINE   Throckmorton

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Posted 20 July 2012 - 11:56 AM

Okay, that's what I'll do.

Thanks to both of you.
HR34-700, HR21-200 + AM-21, HR21-100, HR20-700
SlimLine 5 Dish w/SWM-16
Sony 60A3000 60" XSBR 1080P & Sony 40A4100 40" LCD 1080P
Yamaha RX-V2700

#5 OFFLINE   Throckmorton

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Posted 20 July 2012 - 01:25 PM

Well, I've spoken with the Access Card department and they confirmed my right to dispose of it but also that it remains listed as leased and they couldn't change it.

Is there a secret password I missed?

Does anyone know of a way to get it converted to owned?
HR34-700, HR21-200 + AM-21, HR21-100, HR20-700
SlimLine 5 Dish w/SWM-16
Sony 60A3000 60" XSBR 1080P & Sony 40A4100 40" LCD 1080P
Yamaha RX-V2700

#6 OFFLINE   RunnerFL

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Posted 20 July 2012 - 01:26 PM

Word has it that if they are listed as an "unrecoverable" model they cannot be changed to owned.
THIS SPACE FOR RENT

#7 OFFLINE   Throckmorton

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Posted 20 July 2012 - 01:30 PM

That must be it then...

Thanks.
HR34-700, HR21-200 + AM-21, HR21-100, HR20-700
SlimLine 5 Dish w/SWM-16
Sony 60A3000 60" XSBR 1080P & Sony 40A4100 40" LCD 1080P
Yamaha RX-V2700




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