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Guest Message by DevFuse

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HD-DVR can't be billed to me?


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11 replies to this topic

#1 OFFLINE   CarolinaGuy79

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Posted 20 July 2012 - 01:36 PM

So I got the check I was expected and paid off my Directv bill and so I called in and asked about adding a second HD-DVR and the lady said I could get one for $99 plus free shipping, I said great please bill me and she told me they dont do this anymore and I needed to pay upfront, well after paying Directv and other bills I wont have anymore money for a few weeks, so I told her I couldnt do it right now and she said she placed in the notes to give me the $99 deal when I can call back and pay for it with a credit/Debit card.

Is she for real or should I call back? since i got Directv a year ago I have added 2 HD receivers to my account one was free and the other one I got charged $50 but the one for $50 was billed to my acount, so I didnt know if this was a new policy or what.

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#2 OFFLINE   mitchflorida

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Posted 20 July 2012 - 02:12 PM

They probably saw that you have been paying your bills late. It is nothing personal.

#3 OFFLINE   dpeters11

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Posted 20 July 2012 - 02:22 PM

I've been told this as well, and I'd been on autopay for at least a few years.

#4 OFFLINE   PK6301

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Posted 20 July 2012 - 03:21 PM

I called the other week and inquired about adding another DVR and billing it to my account. The CSR said it was a no-go. This might be their new policy

#5 OFFLINE   RunnerFL

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Posted 20 July 2012 - 03:27 PM

I've never been able to have them add the purchase of hardware to my bill. I've always had to provide a credit card at the time of my orders.
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#6 OFFLINE   Christopher Gould

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Posted 20 July 2012 - 05:43 PM

4 months ago my hr34 was added to my bill minus credits.

#7 OFFLINE   hitokage

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Posted 20 July 2012 - 05:57 PM

Maybe the CSRs in retention can put it on your bill, but regular CSRs can't.

#8 OFFLINE   MrShowtime

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Posted 20 July 2012 - 06:29 PM

I've seen it both ways, probably depends on your account/history
My posts represent my opinions and do not represent the opinions of directv, any hsp, or anyone else (including the cookie monster)

#9 OFFLINE   mitchflorida

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Posted 20 July 2012 - 07:17 PM

I remember them adding a deca device to my account and they made me put it on my credit card. Why should they bill it when the can get the money immediately?

#10 OFFLINE   CarolinaGuy79

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Posted 20 July 2012 - 09:23 PM

Update: I called back in tonight and spoke to Ryan and he did add it to my bill, so I think it might depend on the CSR if they can add it or not.

#11 OFFLINE   Herdfan

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Posted 21 July 2012 - 10:08 AM

I've been told this as well, and I'd been on autopay for at least a few years.


Yeah same here. Called to order MRV for my parents. Made me give them a CC # which was the same one they already had on file and charge every month for the upgrade.

Sometimes they are a great company and sometimes they do stuff that makes no sense.

My Setup

 

Why can I get to the "Adult's Only" area faster than I can get to the "ToDo" List?  DirecTV, that is messed up!!!


#12 OFFLINE   wmschultz

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Posted 21 July 2012 - 10:27 AM

I don't pay for receivers. Solves the entire problem. Haven't purchased a receiver since the first HD TiVo came out.




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