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Tips for when you re up


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50 replies to this topic

#1 OFFLINE   wegotdatwood

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Posted 24 July 2012 - 08:26 PM

I've been a customer since May 2011 and love DTV.

What's the best time to call in to re up. I don't plan on getting new equipment, I think it gives me leverage if I'm not in a contract.

Should I call within a week? A month? 6 months?


Ideally, I'd like to get free hd for life, free Sunday Ticket, Free Showtime/HBO for a year, and the new customer base price ($40 to $50 a month)

To get the above, would I need to agree to 2 more years?

I've had 10 referrals. Do they take that into account and give me something more because I've made them a ton of money?


Thanks in advance! I'm new here.

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#2 OFFLINE   spartanstew

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Posted 24 July 2012 - 08:28 PM

There's no such thing as re-upping. You'll continue to be a customer until you cancel.

You might be able to get free HD with auto bill pay and possibly 3 free months of Showtime if you call and ask, but doubt you'd get anything else.

I'm sure Directv can't wait to get their hands on your unit.

 
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#3 OFFLINE   wegotdatwood

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Posted 24 July 2012 - 08:31 PM

That's it?

I've threaten to cancel before and have gotten more than that.

Gotten discounts, free showtime for 6 months, ST Max for $99 etc. I'm sure most have.


I thought they always try and keep you after your first two years?

#4 OFFLINE   wegotdatwood

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Posted 24 July 2012 - 08:32 PM

Also, do they flag your account for calling in too much?

If so, what do they consider too much?

#5 OFFLINE   davring

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Posted 24 July 2012 - 08:36 PM

They may if you call in and threaten to cancel more than once.
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#6 OFFLINE   spartanstew

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Posted 24 July 2012 - 08:37 PM

That's it?

I've threaten to cancel before and have gotten more than that.

Gotten discounts, free showtime for 6 months, ST Max for $99 etc. I'm sure most have.


I thought they always try and keep you after your first two years?


You've been a customer for 14 months and you've previously called and threatened to cancel?

No, they don't always try to keep you. In fact, lately, they don't try much at all.

I'm sure Directv can't wait to get their hands on your unit.

 
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#7 OFFLINE   wegotdatwood

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Posted 24 July 2012 - 08:39 PM

How do you know that (not saying you're wrong, just curious)? I've done that more than once or twice. I change up my story sometimes. Sometimes it's a legit issue.

If it is flagged, will they not help you?

Any former dtv csr's here?

#8 OFFLINE   spartanstew

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Posted 24 July 2012 - 08:43 PM

former and current CSR's are here as well as hundreds of threads on the subject.

I'm sure Directv can't wait to get their hands on your unit.

 
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#9 OFFLINE   wegotdatwood

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Posted 24 July 2012 - 08:44 PM

You've been a customer for 14 months and you've previously called and threatened to cancel?

No, they don't always try to keep you. In fact, lately, they don't try much at all.




Yes, it's worked pretty well for me.

#10 OFFLINE   davring

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Posted 24 July 2012 - 08:46 PM

I don't know of any business that does'nt have some point at which they determine if a customer is worth the effort(cost) of keeping.
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#11 OFFLINE   wegotdatwood

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Posted 24 July 2012 - 08:47 PM

Well I'm staying for sure but they may not know that.

I thought the more time you have with them the better discounts etc you can get???

#12 OFFLINE   dsw2112

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Posted 24 July 2012 - 08:56 PM

I thought the more time you have with them the better discounts etc you can get???


You might try searching around and seeing the mixed responses customers get in regards to credits. There is certainly more at play than the "time you put in." It's also been mentioned by those "in the know" that it's possible to be "blacklisted" from getting any more credits. I don't know the exact criteria, but it's been mentioned that customers that "cry wolf" too much are likely candidates...
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#13 OFFLINE   trh

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Posted 24 July 2012 - 09:13 PM

And when you call and threaten to cancel, make sure you won't have a problem if they say "sure thing wegotdatwood, I'd be more than happy to cancel your account right now."

When I've called fishing for freebies, one of the first things I tell the CSR is that I have no intention of leaving.

#14 OFFLINE   wegotdatwood

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Posted 24 July 2012 - 09:31 PM

Thanks, I really like the service but you don't seem to get anywhere if you aren't talking to the cancellation department.

#15 OFFLINE   wegotdatwood

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Posted 24 July 2012 - 09:49 PM

Do DTV employees get free service?

#16 OFFLINE   trh

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Posted 24 July 2012 - 10:16 PM

Thanks, I really like the service but you don't seem to get anywhere if you aren't talking to the cancellation department.

I know a lot of people talk with retention (by saying 'cancel' twice at the voice prompts), but they don't actually say 'I'm leaving for Dish. What deal do you have for me to stay?'

#17 OFFLINE   west99999

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Posted 24 July 2012 - 10:18 PM

yes employees of DTV get every channel and most sports packages free. HSP techs only get like choice package I think.

#18 OFFLINE   wegotdatwood

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Posted 24 July 2012 - 10:18 PM

I know a lot of people talk with retention (by saying 'cancel' twice at the voice prompts), but they don't actually say 'I'm leaving for Dish. What deal do you have for me to stay?'




So it's better to say "What deal do you have for me to stay?"

#19 OFFLINE   trh

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Posted 24 July 2012 - 10:26 PM

No. Like I said before, I've never threatened to leave.

Several times when I've called (I don't do it every time my contract is up (I've had DirecTV since 1998)), I've just said "are there any deals available for me?" or "i read where a number of people are getting the Red Zone channel for free, can I?"

The 'problem' I have is that you never know what the outcome will be. It is sometimes referred to 'CSR Roulette' on this site.

And the best deal I've received was last year and I was talking with a front-line CSR (at least I think they were; I didn't route my call to Retention by saying 'cancel' at the voice prompts.).

Just be nice when you talk with the CSRs.

#20 OFFLINE   wegotdatwood

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Posted 24 July 2012 - 10:33 PM

I think what's weird is they don't seem to know how many referrals I have until they do some digging. What can they see you you call in?


I've asked for discounts before and gotten them and I haven't had a bill since September 2011. Why wouldn't they say "You haven't had a bill in forever, so, no."????




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