Jump to content


Welcome to DBSTalk


Sign In 

Create Account
Welcome to DBSTalk. Our community covers all aspects of video delivery solutions including: Direct Broadcast Satellite (DBS), Cable Television, and Internet Protocol Television (IPTV). We also have forums to discuss popular television programs, home theater equipment, and internet streaming service providers. Members of our community include experts who can help you solve technical problems, industry professionals, company representatives, and novices who are here to learn.

Like most online communities you must register to view or post in our community. Sign-up is a free and simple process that requires minimal information. Be a part of our community by signing in or creating an account. The Digital Bit Stream starts here!
  • Reply to existing topics or start a discussion of your own
  • Subscribe to topics and forums and get email updates
  • Send private personal messages (PM) to other forum members
  • Customize your profile page and make new friends
 
Guest Message by DevFuse

Photo

Tips for when you re up


  • Please log in to reply
50 replies to this topic

#26 OFFLINE   maartena

maartena

    Hall Of Fame

  • Registered
  • 2,826 posts
Joined: Nov 01, 2010

Posted 25 July 2012 - 10:39 AM

I wouldn't threathen to cancel.

I would go look at the offers your cable company or Dish Network currently offers, do the numbers, and then call them and say something along the lines of: "Yeah, hello... I am currently reworking my budget and my cable company is offering this-and-that deal for so-and-so much, and I was wondering if you can offer a competitive price for the package I currently subscribe to". - Make sure the numbers you say are real and verifiable, they DO have the ability to find out which deals are happening in your zipcode.

Not a "Give me a better deal or else...." threat, but merely asking for information. If they can (which is often the case) you could lock that in right then and there, if they don't, well.... you can still decide to remain a customer without burning bridges.
[Disclaimer] The definition of "soon" is based solely on DirecTV's interpretation of the word, and all similarities with dictionary definitions of the word "soon" are purely coincidental and should not be interpreted as a time frame that will come to pass within a reasonable amount of time.

I am the Stig.

...Ads Help To Support This Site...

#27 OFFLINE   wegotdatwood

wegotdatwood

    Mentor

  • Topic Starter
  • Registered
  • 31 posts
Joined: Jul 24, 2012

Posted 25 July 2012 - 11:26 AM

I just called in and was extremely nice.

Said "I love the service first of all." I said "I heard customers get discounts for auto pay/paperless billing and curious if I'm eligible?"

CSR checked and said "No, you're not eligible but I can give you $5 off for 6 months."

I said "Awesome, thank you so much!"

#28 OFFLINE   wegotdatwood

wegotdatwood

    Mentor

  • Topic Starter
  • Registered
  • 31 posts
Joined: Jul 24, 2012

Posted 25 July 2012 - 11:37 AM

What does the ABP mean?

As in...$5/6mosWithABP That's what it shows on my account.

#29 OFFLINE   Beerstalker

Beerstalker

    Hall Of Fame

  • Registered
  • 3,131 posts
Joined: Feb 09, 2009

Posted 25 July 2012 - 11:51 AM

auto bill pay
Sometimes when I reflect back on all the beer I drink I feel ashamed. Then I look into the glass and think about the workers in the brewery and all of their hopes and dreams. If I didn’t drink this beer, they might be out of work and their dreams would be shattered. Then I say to myself, "It is better that I drink this beer and let their dreams come true than be selfish and worry about my liver."
-by Jack Handy

#30 OFFLINE   wegotdatwood

wegotdatwood

    Mentor

  • Topic Starter
  • Registered
  • 31 posts
Joined: Jul 24, 2012

Posted 25 July 2012 - 12:03 PM

So I guess I was eligible? lol


She said I wasn't. I never mentioned a specific $ amount.

#31 OFFLINE   dsw2112

dsw2112

    Always Searching

  • Registered
  • 1,936 posts
Joined: Jun 12, 2009

Posted 25 July 2012 - 12:31 PM

...I've asked for discounts before and gotten them and I haven't had a bill since September 2011. Why wouldn't they say "You haven't had a bill in forever, so, no."????...


...CSR checked and said "No, you're not eligible but I can give you $5 off for 6 months..."


$5 off what? I thought you haven't had a bill since September?
SL3-Slimline to SWM16 - DECA
HR34-700, HR24-500, & HR22-100

#32 OFFLINE   wegotdatwood

wegotdatwood

    Mentor

  • Topic Starter
  • Registered
  • 31 posts
Joined: Jul 24, 2012

Posted 25 July 2012 - 12:36 PM

$5 off for 6 months.

I still get charged monthly, I just have enough credits and referrals so I have a surplus. The credits people can get are still there for me. Most don't have 10 referrals and it seems most reps don't know of my referrals until they start digging.

$265 in fact. I didn't get Sunday Ticket Max it would be $365 in the positive. I could potentially only pay 4 or 5 months total in 2 years.

#33 OFFLINE   wahooq

wahooq

    Icon

  • Registered
  • 922 posts
Joined: Oct 19, 2011

Posted 25 July 2012 - 12:38 PM

So if you dont have a bill, why are you digging for more discounts...that doesnt make any sense.
My comments and opinions are my own and not necessarily those of DirecTV.

#34 OFFLINE   wegotdatwood

wegotdatwood

    Mentor

  • Topic Starter
  • Registered
  • 31 posts
Joined: Jul 24, 2012

Posted 25 July 2012 - 12:49 PM

I guess because I've seen people do it, so why not ask? I bet I've gotten over $400 in free programming/credits not including referrals. That's a few months of service.

#35 OFFLINE   wahooq

wahooq

    Icon

  • Registered
  • 922 posts
Joined: Oct 19, 2011

Posted 25 July 2012 - 12:52 PM

I can feel a "Why has my account been flagged for too many credits?" thread coming soon...
My comments and opinions are my own and not necessarily those of DirecTV.

#36 OFFLINE   wegotdatwood

wegotdatwood

    Mentor

  • Topic Starter
  • Registered
  • 31 posts
Joined: Jul 24, 2012

Posted 25 July 2012 - 12:53 PM

How do you know if you're flagged?

#37 OFFLINE   wahooq

wahooq

    Icon

  • Registered
  • 922 posts
Joined: Oct 19, 2011

Posted 25 July 2012 - 01:02 PM

When you are notified that all credit/discounts are frozen on your account for 12 months
My comments and opinions are my own and not necessarily those of DirecTV.

#38 OFFLINE   Old_School

Old_School

    Legend

  • Registered
  • 387 posts
  • LocationPA
Joined: Nov 28, 2011

Posted 25 July 2012 - 01:11 PM

I guess because I've seen people do it



SO your saying if you seen others jumping off a bridge into shark infested waters that you would get right up and jump in?

That's the problem with today's world.... Almost everyone feels they are entitled to something just because the other has it and they want it for free!

IMO, if i where lucky enough to not have a bill since Sept 2011 and credits remaining to keep not haveing a bill till atleast Sept 2012 i would be pretty damn happy with that..

DirecTV Subscriber Since 1998
Xtra ~ NFLST

 

(1) HR44  

(1) C41W

 

SL3 LNB ~ Whole Home DVR


#39 OFFLINE   rgs825

rgs825

    Cool Member

  • Registered
  • 10 posts
Joined: Jul 25, 2012

Posted 25 July 2012 - 01:14 PM

I guess because I've seen people do it, so why not ask? I bet I've gotten over $400 in free programming/credits not including referrals. That's a few months of service.


And I can't even get the $10 HD credit back on my account that I was told I was entitled to as a customer. Been with them 14 years, auto pay, never bitched or whined about getting or not getting a discount or freebies, paid for all my equipment, protection plan, HD extra package . . .

Either someone is full of it, or Directv doesn't know what they are doing. Tough call to figure that one out.

#40 OFFLINE   wegotdatwood

wegotdatwood

    Mentor

  • Topic Starter
  • Registered
  • 31 posts
Joined: Jul 24, 2012

Posted 25 July 2012 - 01:14 PM

Well, I guess I better slow down then. Just will wait until my 2 years is up.

I've gotten them 10 customers and made them a ton of money in the process. Way more than the $1,000 I've gotten from them.


I don't feel bad for asking about discounts.

#41 OFFLINE   wegotdatwood

wegotdatwood

    Mentor

  • Topic Starter
  • Registered
  • 31 posts
Joined: Jul 24, 2012

Posted 25 July 2012 - 01:17 PM

And I can't even get the $10 HD credit back on my account that I was told I was entitled to as a customer. Been with them 14 years, auto pay, never bitched or whined about getting or not getting a discount or freebies, paid for all my equipment, protection plan, HD extra package . . .

Either someone is full of it, or Directv doesn't know what they are doing. Tough call to figure that one out.



Most of that $400 is getting Sunday Ticket max for $99. The rest is just discounts from time to time.

If you're not in the rententions department, you're in the wrong place.

#42 OFFLINE   wegotdatwood

wegotdatwood

    Mentor

  • Topic Starter
  • Registered
  • 31 posts
Joined: Jul 24, 2012

Posted 25 July 2012 - 03:07 PM

SO your saying if you seen others jumping off a bridge into shark infested waters that you would get right up and jump in?

That's the problem with today's world.... Almost everyone feels they are entitled to something just because the other has it and they want it for free!

IMO, if i where lucky enough to not have a bill since Sept 2011 and credits remaining to keep not haveing a bill till atleast Sept 2012 i would be pretty damn happy with that..


Oh, I'm ecstatic about not having a bill. But those discounts are because I convinced a ton of people to get dtv over many other options. That time quite a bit of work and time to get those referrals.

#43 OFFLINE   Old_School

Old_School

    Legend

  • Registered
  • 387 posts
  • LocationPA
Joined: Nov 28, 2011

Posted 25 July 2012 - 07:03 PM

Oh, I'm ecstatic about not having a bill. But those discounts are because I convinced a ton of people to get dtv over many other options. That time quite a bit of work and time to get those referrals.


That's all fine and dandy how you got it... my point is you are new customer, you got your new customer rates. Directv don't owe you or anybody else anything except for the service which was paid for and in your or everyone else that did the referrals the small credit promised.

That bring me back to my original statement... There are more and more these days that want something for nothing. Calling in to get whatever "freebies" they can just because someone else did. Maybe if you call back and be nice they will send someone out that can push the remote buttons for you:lol:

DirecTV Subscriber Since 1998
Xtra ~ NFLST

 

(1) HR44  

(1) C41W

 

SL3 LNB ~ Whole Home DVR


#44 OFFLINE   onan38

onan38

    Legend

  • Registered
  • 252 posts
Joined: Jul 17, 2008

Posted 25 July 2012 - 08:14 PM

I have been with Directv since 1994 had a couple of upgrades over the years. HD upgrade 4 years ago. I have called in 3 times asking for a break on my my bill i only have 1 HD dvr and 1 standard dvr. Directv has always came through for me when i needed them to but i don't beat them up with asking for credits and such or threaten to leave every year or so. They provide me with a service and i provide them with a long time customer that always pays for his service on time every month. I can honestly say Directv is the best service i have bar none !

#45 OFFLINE   wegotdatwood

wegotdatwood

    Mentor

  • Topic Starter
  • Registered
  • 31 posts
Joined: Jul 24, 2012

Posted 27 July 2012 - 02:04 PM

Any other tips from anyone?


Also, do you still have to pay a monthly charge for each receiver after 2 years is up? At that point I wouldn't be in a new contract until I asked for new equipment. It would be nice not to be locked in. I do see myself every leaving but it's nice to know there isn't a buy out if I don't get new equipment.

#46 OFFLINE   MarkG21

MarkG21

    AllStar

  • Registered
  • 73 posts
Joined: Jan 03, 2010

Posted 27 July 2012 - 02:24 PM

?


Also, do you still have to pay a monthly charge for each receiver after 2 years is up?


Yes. Your bill doesn't change just because your out of contract.

#47 OFFLINE   duffytoo

duffytoo

    Mentor

  • Registered
  • 49 posts
Joined: Mar 13, 2005

Posted 27 July 2012 - 06:11 PM

I don't think I've ever lied to my wife or to an employer ..... why would I lie to Direct TV, just for a freebie. I've always been trueful and they have taken good care of me.

#48 OFFLINE   wegotdatwood

wegotdatwood

    Mentor

  • Topic Starter
  • Registered
  • 31 posts
Joined: Jul 24, 2012

Posted 27 July 2012 - 10:26 PM

So, for all the honest people here. What's the best deal you've been given by being honest? (Not knocking you all, just curious.)

Also, anyone clear something up. Does time as a customer matter to DTV? Or is that a myth?

#49 OFFLINE   millertime

millertime

    Godfather

  • Registered
  • 353 posts
Joined: Sep 02, 2007

Posted 28 July 2012 - 07:59 AM

I was honest yesterday and wanted Redzone or the full ticket and they werent giving up anything. I have been a customer since 2001. Next stop will be retentions! Dont know if I should wait until monday though?

#50 OFFLINE   billsharpe

billsharpe

    Hall Of Fame

  • Registered
  • 2,370 posts
  • LocationSouthern California
Joined: Jan 25, 2007

Posted 28 July 2012 - 11:21 AM

I switched to FiOS last October.

I got several offers from DirecTV right after that. Yesterday I got another letter from DirecTV with all sorts of goodies, including three months free for premium channels and free Sunday Ticket with the Choice package.

I have no interest in Sunday Ticket (there's still no NFL team in LA) and have another 15 months to go on my FiOS contract, so I don't expect to change back anytime soon.
Bill

Family room: Sony Bravia KDL-40SL130
Living room: Sceptre 32 inch




Protected By... spam firewall...And...