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Tips for when you re up


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50 replies to this topic

#41 OFFLINE   wegotdatwood

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Posted 25 July 2012 - 01:17 PM

And I can't even get the $10 HD credit back on my account that I was told I was entitled to as a customer. Been with them 14 years, auto pay, never bitched or whined about getting or not getting a discount or freebies, paid for all my equipment, protection plan, HD extra package . . .

Either someone is full of it, or Directv doesn't know what they are doing. Tough call to figure that one out.



Most of that $400 is getting Sunday Ticket max for $99. The rest is just discounts from time to time.

If you're not in the rententions department, you're in the wrong place.

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#42 OFFLINE   wegotdatwood

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Posted 25 July 2012 - 03:07 PM

SO your saying if you seen others jumping off a bridge into shark infested waters that you would get right up and jump in?

That's the problem with today's world.... Almost everyone feels they are entitled to something just because the other has it and they want it for free!

IMO, if i where lucky enough to not have a bill since Sept 2011 and credits remaining to keep not haveing a bill till atleast Sept 2012 i would be pretty damn happy with that..


Oh, I'm ecstatic about not having a bill. But those discounts are because I convinced a ton of people to get dtv over many other options. That time quite a bit of work and time to get those referrals.

#43 OFFLINE   Old_School

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Posted 25 July 2012 - 07:03 PM

Oh, I'm ecstatic about not having a bill. But those discounts are because I convinced a ton of people to get dtv over many other options. That time quite a bit of work and time to get those referrals.


That's all fine and dandy how you got it... my point is you are new customer, you got your new customer rates. Directv don't owe you or anybody else anything except for the service which was paid for and in your or everyone else that did the referrals the small credit promised.

That bring me back to my original statement... There are more and more these days that want something for nothing. Calling in to get whatever "freebies" they can just because someone else did. Maybe if you call back and be nice they will send someone out that can push the remote buttons for you:lol:

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#44 OFFLINE   onan38

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Posted 25 July 2012 - 08:14 PM

I have been with Directv since 1994 had a couple of upgrades over the years. HD upgrade 4 years ago. I have called in 3 times asking for a break on my my bill i only have 1 HD dvr and 1 standard dvr. Directv has always came through for me when i needed them to but i don't beat them up with asking for credits and such or threaten to leave every year or so. They provide me with a service and i provide them with a long time customer that always pays for his service on time every month. I can honestly say Directv is the best service i have bar none !

#45 OFFLINE   wegotdatwood

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Posted 27 July 2012 - 02:04 PM

Any other tips from anyone?


Also, do you still have to pay a monthly charge for each receiver after 2 years is up? At that point I wouldn't be in a new contract until I asked for new equipment. It would be nice not to be locked in. I do see myself every leaving but it's nice to know there isn't a buy out if I don't get new equipment.

#46 OFFLINE   MarkG21

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Posted 27 July 2012 - 02:24 PM

?


Also, do you still have to pay a monthly charge for each receiver after 2 years is up?


Yes. Your bill doesn't change just because your out of contract.

#47 OFFLINE   duffytoo

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Posted 27 July 2012 - 06:11 PM

I don't think I've ever lied to my wife or to an employer ..... why would I lie to Direct TV, just for a freebie. I've always been trueful and they have taken good care of me.

#48 OFFLINE   wegotdatwood

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Posted 27 July 2012 - 10:26 PM

So, for all the honest people here. What's the best deal you've been given by being honest? (Not knocking you all, just curious.)

Also, anyone clear something up. Does time as a customer matter to DTV? Or is that a myth?

#49 OFFLINE   millertime

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Posted 28 July 2012 - 07:59 AM

I was honest yesterday and wanted Redzone or the full ticket and they werent giving up anything. I have been a customer since 2001. Next stop will be retentions! Dont know if I should wait until monday though?

#50 OFFLINE   billsharpe

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Posted 28 July 2012 - 11:21 AM

I switched to FiOS last October.

I got several offers from DirecTV right after that. Yesterday I got another letter from DirecTV with all sorts of goodies, including three months free for premium channels and free Sunday Ticket with the Choice package.

I have no interest in Sunday Ticket (there's still no NFL team in LA) and have another 15 months to go on my FiOS contract, so I don't expect to change back anytime soon.
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#51 OFFLINE   wideglide36

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Posted 28 July 2012 - 11:35 AM

And I can't even get the $10 HD credit back on my account that I was told I was entitled to as a customer. Been with them 14 years, auto pay, never bitched or whined about getting or not getting a discount or freebies, paid for all my equipment, protection plan, HD extra package . . .

Either someone is full of it, or Directv doesn't know what they are doing. Tough call to figure that one out.



I think it's a little of both. I, like you am a fairly long time customer (8 years), and in most cases have never gotten half of what some of the posters on here claim they get.

I think there's more people on here working for DTV than they care to admit to.

I also have the premier package with MLB EI and a few other extras, I have never threatened to cancel, in fact I am probably being too nice when I call.

I have been advised by posters on here to actually lie to DTV when I had certain issues with HD DVR's, but it's just not in my nature to do so.

All in all, I would have to say that while the CSR's were very nice, I was usually not satisfied with their conclusions.

I also get everything in writing, as a few years back, a CSR actually lied to me and it was my word against his. So now, any thing they offer is in writing or they can keep it.




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