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Welcome to DBSTalk. Our community covers all aspects of video delivery solutions including: Direct Broadcast Satellite (DBS), Cable Television, and Internet Protocol Television (IPTV). We also have forums to discuss popular television programs, home theater equipment, and internet streaming service providers. Members of our community include experts who can help you solve technical problems, industry professionals, company representatives, and novices who are here to learn.

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50 replies to this topic

#51 OFFLINE   wideglide36

wideglide36

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Joined: Jan 14, 2004

Posted 28 July 2012 - 11:35 AM

And I can't even get the $10 HD credit back on my account that I was told I was entitled to as a customer. Been with them 14 years, auto pay, never bitched or whined about getting or not getting a discount or freebies, paid for all my equipment, protection plan, HD extra package . . .

Either someone is full of it, or Directv doesn't know what they are doing. Tough call to figure that one out.



I think it's a little of both. I, like you am a fairly long time customer (8 years), and in most cases have never gotten half of what some of the posters on here claim they get.

I think there's more people on here working for DTV than they care to admit to.

I also have the premier package with MLB EI and a few other extras, I have never threatened to cancel, in fact I am probably being too nice when I call.

I have been advised by posters on here to actually lie to DTV when I had certain issues with HD DVR's, but it's just not in my nature to do so.

All in all, I would have to say that while the CSR's were very nice, I was usually not satisfied with their conclusions.

I also get everything in writing, as a few years back, a CSR actually lied to me and it was my word against his. So now, any thing they offer is in writing or they can keep it.

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