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Guest Message by DevFuse

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Whole Home failure on HR20-700


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2 replies to this topic

#1 OFFLINE   CliffV

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Posted 30 July 2012 - 10:06 PM

I have an interesting whole home DVR problem. Here's my configuration:

HR34-700 Configured to not share recordings
HR24-500 Configured to share recordings
HR20-700 Configured to share recordings

I have a standard SWM configuration with SL-3 SWM dish, power inserter, then 4-way green splitter. The splitter then is connected to each of the DVRs. The setup is connected to my LAN via the RJ-45 on the HR34.

The HR20 has a DECA adapter connected and is configured for only one tuner so I don't exceed the 8 tuner SWM limit.

The problem happens while watching shows on the HR20 that were recorded on the HR24. After watching for a few minutes (or hours), I get a popup saying I lost the connection to the HR24. In this state, the whole home status on the HR20 finds the HR34 (and properly says the recordings aren't shared), but doesn't find the HR24. Whole home status on both other DVRs finds the other two DVRs. Rebooting the HR20 temporarily fixes the problem.

DirecTv tech support tried replacing the DECA adapter on the HR20. That didn't work. They're suggesting I replace the HR20.

Any other thoughts on what might be happening here? Everything else seems to be workin fine.

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#2 OFFLINE   dettxw

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Posted 30 July 2012 - 10:34 PM

Loss of connection problems like yours are not uncommon, and are usually fixed by reboot as you have experienced, but from your description is occurring too often. A replacement for the HR20 is certainly worth a try - hopefully you don't have too much unwatched recorded stuff on there, or need the OTA tuner (you can always get an AM21 OTA tuner module for any other DVRs). Will they charge you for the replacement and what will they give you?

-Steve- Subscriber since Sept 1998  My Complete Setup 

SWM16 / HR44-500 (2TB & AM21) / HR34-700 (3TB & AM21) / HR24-500 (2TB eSATA) / C31 via WCCK / C41 x2 / C41W / H25-700


#3 OFFLINE   CliffV

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Posted 30 July 2012 - 10:52 PM

Loss of connection problems like yours are not uncommon, and are usually fixed by reboot as you have experienced, but from your description is occurring too often. A replacement for the HR20 is certainly worth a try - hopefully you don't have too much unwatched recorded stuff on there, or need the OTA tuner (you can always get an AM21 OTA tuner module for any other DVRs). Will they charge you for the replacement and what will they give you?


There is nothing on the DVR. It is in our bonus/exercise room and I only record the SyFy channel on it. When I started having the problem, I started recording all my shows on the HR34. I don't do OTA.

They won't promise a particular model of HD DVR. They are only charging me $20 shipping. They don't want the HR20 back and told me to recycle it.




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