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Whole home DVR/SMW and a small rant
Posted 02 August 2012 - 08:30 PM
When I first had my system installed, I had a single HDDVR (HR20) which was installed before the advent of the SWM. I then added an HD receiver. But when I added a 2nd DVR, it became clear that I needed more equipment. DTV of course wanted to charge me to send out a tech to put in a SWM. Through the help of these forums and Ebay, I put in the SWM myself with some parts to spare for about $35.00.
Recently, I wanted to add whole home DVR so I could watch recordings on the non-dvr box in my garage. Called DTV to ask them to send me the DECA adapters and they said they couldn't because I didn't have a SWM installed. After explaining the self install, three different departments (locations), and two weeks later, they were finally able to override the system to acknowledge the self-install. I will say that I have no problem getting them to send me as many DECA's as I wanted for free. Very cool.
So then came the conversation of bridging the "DECA cloud" to my internet connection. I was told emphatically on more than one occasion that I needed a tech to come out and run "a separate line" to the broadband adapter that they would have to install.
Again, I turn to Ebay and $14 later I have a broadband connection kit, absolutely NO NEED to run a "separate line", and everything works beautifully.
Thank you DBS Talk and thank you Ebay.
HR34-700 -> Elite VSX-43 -> Elite 50" Plasma
C31 -> Vizio 48" LCD
C31 -> Samsung 32" LCD
Posted 08 August 2012 - 06:41 AM
In a small defense of DirecTV, the members here are not the typical customer. The ins and outs of coax cable, Cat 5 wire, network switches, IP addresses and routers are a mystery to many people. DirecTV's systems are designed to support the average user, and attempts to minimize follow up support calls. They also strive to have all installs have the same basic topology, again to ease later support calls.
Those of us who would rather get stuff done ourselves in an hour or two on the weekend, versus spending a day waiting for a tech to come by, will continue to bump into DirecTV's "standards."
Dish Network Customer from 9/1998-11/2001
DirecTV Customer 10/2001 - 7/2014
FiOS TV/TiVo Customer since 6/2014
Moderator, DBSDish.com 1999-2000
Co-Founder and Administrator, DBSForums.com 2000-2006
HR34-700 (1TB) / HR24-100 (1TB) / HR24-500 (1TB) / HR21-700 (320GB) / HR21-100 (1TB) / 2 H25s / C41-500 / SWiM16 / Nomad / CCK
FiOS: 2 Tivo Roamio Pros (6 TB total) / 5 Tivo Minis attached via MOCA