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Guest Message by DevFuse

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New install ip address, local link?


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51 replies to this topic

#51 OFFLINE   TedBarrett

TedBarrett

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Posted 25 November 2012 - 03:55 PM

Or, if possible, just de-activate and re-activate the HR34. That worked for me but I have a H25 and not the C31.

If I remember correctly when the installer hooked up the new dish, HR34, H25 and the CCK he activated the HR34 before the H25. I think he also used a phone app to do the activation. Perhaps the installer's app isn't making all the entries in all the databases that the CSRs' software does. Or perhaps the HR34 can't be the first box activated.

Used to write software for a living so this is a somewhat educated but probably wildly wrong guess.

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#52 OFFLINE   BengalMan

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Posted 25 November 2012 - 07:10 PM

Or, if possible, just de-activate and re-activate the HR34. That worked for me but I have a H25 and not the C31.

If I remember correctly when the installer hooked up the new dish, HR34, H25 and the CCK he activated the HR34 before the H25. I think he also used a phone app to do the activation. Perhaps the installer's app isn't making all the entries in all the databases that the CSRs' software does. Or perhaps the HR34 can't be the first box activated.

Used to write software for a living so this is a somewhat educated but probably wildly wrong guess.


Unfortunately in my situation, along with others with similar set ups, CSR won't and can't deactivate the HR34 if it's the only box on the account. You are correct though, if you have another box on your account, deactivating the HR34 and re-activating it will indeed fix the issues. I spent hours trying to get a CSR to just do this, but couldn't get it done. The new box ultimately fixed it because it re-upped all the data into DirecTV's servers.




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