Jump to content


Welcome to DBSTalk


Sign In 

Create Account
Welcome to DBSTalk. Our community covers all aspects of video delivery solutions including: Direct Broadcast Satellite (DBS), Cable Television, and Internet Protocol Television (IPTV). We also have forums to discuss popular television programs, home theater equipment, and internet streaming service providers. Members of our community include experts who can help you solve technical problems, industry professionals, company representatives, and novices who are here to learn.

Like most online communities you must register to view or post in our community. Sign-up is a free and simple process that requires minimal information. Be a part of our community by signing in or creating an account. The Digital Bit Stream starts here!
  • Reply to existing topics or start a discussion of your own
  • Subscribe to topics and forums and get email updates
  • Send private personal messages (PM) to other forum members
  • Customize your profile page and make new friends
 
Guest Message by DevFuse

Photo

Moving and moving again in 6 months


  • Please log in to reply
19 replies to this topic

#1 OFFLINE   Playstationdork

Playstationdork

    Cool Member

  • Registered
  • 16 posts
Joined: Nov 19, 2006

Posted 05 August 2012 - 11:21 PM

I currently have an HR-20 and an HR-24 in my house. I am moving shortly to an apartment and then 6 months later to new construction where i will need to set up 4 TVs with DVR access. I'm not sure what to do and would like some thoughts from the board on the best action to take. I called up Directv movers deal and she suggested to put the account on hold and then in 6 months use the movers deal but she did not know what the offer would be at the time.

I think I have two options. 1) inactivate the account and then use the movers deal to set up the new house or 2) cancel the account and then have my wife sign up for a new account.

In the new house, i would like to get the new HR-34 and use RVU or receivers. If I still had the two DVR's, then of course I would use those as well. Would anyone know what to expect from the mover's deal in 6 months from a cost standpoint vs. being a new subscriber?

Thanks!
mike

...Ads Help To Support This SIte...

#2 OFFLINE   kb24sd

kb24sd

    The Specialist

  • Registered
  • 189 posts
Joined: Jun 21, 2012

Posted 05 August 2012 - 11:56 PM

If you aren't currently under contract then I think you would be better off just canceling and then having your wife sign up as a new customer.

You will get better discounts & promos. She should be able to use the AAA discount or Costco or BestBuy deals and also stack Refer A Friend discount.

#3 OFFLINE   The Merg

The Merg

    1*

  • Registered
  • 10,253 posts
  • LocationNorthern VA
Joined: Jun 24, 2007

Posted 05 August 2012 - 11:58 PM

Another option is to use Mover's now and then Mover's again in 6 months. For the second move, you would need to probably pay $50 for the tech visit.

- Merg

Today's problems don't worry me, I haven't solved yesterday's yet.

SlimLine-3 Dish w/ SWM16 (HD Service / WHDVR) / Full Setup
HR34-700 / Panasonic TC-P50G25 HDTV / HDMI / Networked - DECA / Family Room
HR44-700 / Samsung HCM5525W HDTV / Component / Networked - DECA / Bedroom

HR24-100 / Samsung HCM5525W HDTV / Component / Networked - DECA / Bedroom


#4 OFFLINE   The Merg

The Merg

    1*

  • Registered
  • 10,253 posts
  • LocationNorthern VA
Joined: Jun 24, 2007

Posted 06 August 2012 - 12:01 AM

If you aren't currently under contract then I think you would be better off just canceling and then having your wife sign up as a new customer.

You will get better discounts & promos. She should be able to use the AAA discount or Costco or BestBuy deals and also stack Refer A Friend discount.


One thing with doing that though is you need to return your receivers to DirecTV when you cancel service. So, all of your recordings will be lost.

- Merg

Today's problems don't worry me, I haven't solved yesterday's yet.

SlimLine-3 Dish w/ SWM16 (HD Service / WHDVR) / Full Setup
HR34-700 / Panasonic TC-P50G25 HDTV / HDMI / Networked - DECA / Family Room
HR44-700 / Samsung HCM5525W HDTV / Component / Networked - DECA / Bedroom

HR24-100 / Samsung HCM5525W HDTV / Component / Networked - DECA / Bedroom


#5 OFFLINE   Playstationdork

Playstationdork

    Cool Member

  • Topic Starter
  • Registered
  • 16 posts
Joined: Nov 19, 2006

Posted 06 August 2012 - 11:17 AM

If you aren't currently under contract then I think you would be better off just canceling and then having your wife sign up as a new customer.

You will get better discounts & promos. She should be able to use the AAA discount or Costco or BestBuy deals and also stack Refer A Friend discount.


Could you elaborate on "better discounts"?

What would I expect to pay for installation for a new subscription for the dish, an HR-34 and 2 HDDVR's under a new subscription vs. the move plan where I would only have to purchase the HR-34 and the dish? Also, would the monthly subscription be different between the two or would they be the same.

I do not want HBO or Sunday Ticket.

thanks,
mike

#6 OFFLINE   harsh

harsh

    Beware the Attack Basset

  • Registered
  • 18,565 posts
  • LocationSalem, OR
Joined: Jun 14, 2003

Posted 06 August 2012 - 12:06 PM

The cancel camp needs to show some evidence that the theory is sound (evidence that it still works) before the OP makes a decision. I've seen a single example (on the other site) of where it didn't work about than 19 months ago.

In some of the cases where it did, the posters were eligible for new customer deals because they have been away long enough to be "born again".

Too often we enjoy the comfort of opinion without the discomfort of thought. -- JFK


#7 OFFLINE   Playstationdork

Playstationdork

    Cool Member

  • Topic Starter
  • Registered
  • 16 posts
Joined: Nov 19, 2006

Posted 06 August 2012 - 06:48 PM

Are new customer deals that much better? I would think that there would be some initial outlay trying to get all of the equipment that I want and it would be more as a new customer.

#8 OFFLINE   Rtm

Rtm

    Godfather

  • Registered
  • 392 posts
Joined: Oct 17, 2011

Posted 06 August 2012 - 08:18 PM

Are new customer deals that much better? I would think that there would be some initial outlay trying to get all of the equipment that I want and it would be more as a new customer.


It can only be cheaper as a new customer in your situation.

#9 OFFLINE   Playstationdork

Playstationdork

    Cool Member

  • Topic Starter
  • Registered
  • 16 posts
Joined: Nov 19, 2006

Posted 09 August 2012 - 09:24 PM

It can only be cheaper as a new customer in your situation.

It can only be cheaper as a new customer? So there is no way that haggling as a existing customer can be cheaper than the worst deal as a new customer??

if thats the case, then a new customer I will be.

#10 OFFLINE   Drucifer

Drucifer

    Hall Of Fame

  • Registered
  • 7,853 posts
  • LocationNY Hudson Valley
Joined: Feb 12, 2009

Posted 09 August 2012 - 10:41 PM

. . . .
In the new house, i would like to get the new HR-34 and use RVU or receivers. . . . .

The selection of RVU sets are few. And the smallest set is 46".

DREW

Do it Right, Do it Once
LR: HR34-7, Den: HR24-1, MB: HR24-5, Bsm: HR21-2, Kit: H25-5
PrimeStar '95, DirecTV  '00


#11 OFFLINE   Shades228

Shades228

    Hall Of Fame

  • Banned User
  • 5,914 posts
Joined: Mar 18, 2008

Posted 10 August 2012 - 11:53 AM

As a new customer you would pay $99 and $199 for each HD DVR. So chances are the equipment you would have to release would negate most of the savings you would get in discounts. Buying RVU TV's just to get this setup also wouldn't be economical.


It can only be cheaper as a new customer? So there is no way that haggling as a existing customer can be cheaper than the worst deal as a new customer??

if thats the case, then a new customer I will be.


There are too many scenarios for people to just make blanket statements like this. Just call them and see what options you have. If you use the movers 2 times in year there's a charge for the second move which can be $99 up to $199 depending.
All comments are my own. Unless specifically stated, my views do NOT represent the views of DIRECTV

#12 OFFLINE   Playstationdork

Playstationdork

    Cool Member

  • Topic Starter
  • Registered
  • 16 posts
Joined: Nov 19, 2006

Posted 10 August 2012 - 07:39 PM

Just call them and see what options you have.

I called Directv movers number and she would not tell me anything since I would not sign up for the new service until November/December. When I went through the sign up form online as a new customer, then I could get the HR34, a HDDVR and to HD receivers for 198. Seems like a pretty good deal.

I'm also thinking about Dish since I don't watch pro football. I really care about the Pac12 network more than anything so it might even be cable if Dish and D* cant sign contracts with them.

thanks,
mike

#13 OFFLINE   Playstationdork

Playstationdork

    Cool Member

  • Topic Starter
  • Registered
  • 16 posts
Joined: Nov 19, 2006

Posted 10 August 2012 - 10:14 PM

I called tonight and said that I was going to cancel so I was connected to a retention rep. He told me that if I suspended my service and then did the mover deal that he would give me an Hr34 and do the install for free. Then I would get Free HD for one year (with a possible extension if I did the autopay) and a $20 credit for 24 months. Also he would give free whole home for 3 months.

Not sure if this is as good as a new install but a pretty fantastic deal.

#14 OFFLINE   trh

trh

    This Space for Sale

  • Registered
  • 3,285 posts
  • LocationNE FL
Joined: Nov 02, 2007

Posted 11 August 2012 - 08:49 AM

Get it in writing.

#15 OFFLINE   Playstationdork

Playstationdork

    Cool Member

  • Topic Starter
  • Registered
  • 16 posts
Joined: Nov 19, 2006

Posted 28 November 2012 - 12:18 PM

Get it in writing.


Well, I didn’t get it in writing. I called them up on November 13th and spoke with Derrius, a customer retention rep and tried to set up everything. After about a half hour, he created the order and everyone was happy. They agreed to the same deal that I had written down. Unfortunately, I scheduled it too far out and there calendar wasn’t allowed to go greater than 29 days so he had to cancel the order. At that point it was in writing that I had a cancelled order on my account.

I then called up Direct TV last night, 11/27, and spoke with Tyler from Tennessee. He was not able to give me the same deal. I would not get a $20 programming credit for the first year and I would have to pay $299 for the HR34. I would get a $200 gift visa. This change would cost me $339 more over then next year. Tyler then lied to me saying that nothing was promised to me and that was the best deal that I could get. At that point, I cancelled my subscription with them.

After the call, I noticed on my account that my $16 dollar credit was replaced with a now due of $78 dollars so I called up customer retention and spoke with a supervisor name Javier. I was agitated in my communication and he backed what Tyler had said. At that point the systems went down and he could not investigate what happened with my billing.

I called this morning directly to customer retention and they said that the charge was removed and it was back to normal. OK, fine. So I checked my account and the balance is zero, so I have lost my $16 credit. Totally lame on Directv’s part.

Today I am calling Dish to see what they have. From the looks of it, the grass is greener as they have the Pac12 network and everything else seems comparable. After talking with them a bit, the total cost should go down as well. I was paying $108 per month with Directv and now will pay $64 (pre tax) for two hoppers and one joey. The dish price may go up as well to get Pac12 network.

mike

#16 OFFLINE   cariera

cariera

    Icon

  • Registered
  • 862 posts
Joined: Oct 27, 2006

Posted 28 November 2012 - 04:16 PM

I would not get a $20 programming credit for the first year and I would have to pay $299 for the HR34. I would get a $200 gift visa. This change would cost me $339 more over then next year. Tyler then lied to me saying that nothing was promised to me and that was the best deal that I could get. At that point, I cancelled my subscription with them.



This seems more realistic. An offer was probably notated months ago, but all offers have a shelf life -whether dictated by policy or the system. As far as lying to you - that seems totally unnecessary, but sometimes it may be easier for the CSR to do that, than to be honest with you. This part is totally unacceptable

After the call, I noticed on my account that my $16 dollar credit was replaced with a now due of $78 dollars


This happened because your account was reactivated to complete your order and you were charged for the partial month of services.

I called this morning directly to customer retention and they said that the charge was removed and it was back to normal. OK, fine. So I checked my account and the balance is zero, so I have lost my $16 credit.


Someone credited you the amount you complained about

Today I am calling Dish to see what they have. From the looks of it, the grass is greener as they have the Pac12 network and everything else seems comparable. After talking with them a bit, the total cost should go down as well. I was paying $108 per month with Directv and now will pay $64 (pre tax) for two hoppers and one joey. The dish price may go up as well to get Pac12 network.


Don't forget to factor in the cancelation fee. Having your account suspended does not reduce the amount of months left on your programming commitment.

#17 OFFLINE   Playstationdork

Playstationdork

    Cool Member

  • Topic Starter
  • Registered
  • 16 posts
Joined: Nov 19, 2006

Posted 28 November 2012 - 09:58 PM

Don't forget to factor in the cancelation fee. Having your account suspended does not reduce the amount of months left on your programming commitment.

You are right on. I don't have any cancellation fees since my last upgrade was 3 years ago. All is good leaving. Cheers!

#18 OFFLINE   Jodean

Jodean

    Icon

  • Registered
  • 678 posts
Joined: Jul 17, 2010

Posted 01 December 2012 - 10:16 PM

did directv get rid of the movers program?? It used to be $50 or $100 and now i have been receiving calls with $240 to move people even on the specia number......not complaining because i can now charge them $100 or more to do the same thing.
Dish -- 722k, 722, 612, 512, 510

Directv -- HR34, HR24, 2 H25's, 2 H24's

#19 OFFLINE   Celestine

Celestine

    New Member

  • Registered
  • 2 posts
Joined: Nov 05, 2012

Posted 01 December 2012 - 10:38 PM

I currently have an HR-20 and an HR-24 in my house. I am moving shortly to an apartment and then 6 months later to new construction where i will need to set up 4 TVs with DVR access. I'm not sure what to do and would like some thoughts from the board on the best action to take. I called up Directv movers deal and she suggested to put the account on hold and then in 6 months use the movers deal but she did not know what the offer would be at the time.

I think I have two options. 1) inactivate the account and then use the movers deal to set up the new house or 2) cancel the account and then have my wife sign up for a new account.

In the new house, i would like to get the new HR-34 and use RVU or receivers. If I still had the two DVR's, then of course I would use those as well. Would anyone know what to expect from the mover's deal in 6 months from a cost standpoint vs. being a new subscriber?

Thanks!
mike


If you are sure the house will be finished and moving will be done in six months, then suspension is the best option if you are under a commitment.

Promotions and discounts, as told by other users, have shelf life or certain number of months of availability. That is especially true for $X for X months.
"If you would not be forgotten, as soon as you are dead and rotten, either write things worth reading, or do things worth the writing." ~ Benjamin Franklin

#20 OFFLINE   JBv

JBv

    Godfather

  • Registered
  • 806 posts
  • LocationTulsa, OK
Joined: Oct 05, 2011

Posted 05 December 2012 - 12:19 PM

did directv get rid of the movers program?? It used to be $50 or $100 and now i have been receiving calls with $240 to move people even on the specia number......not complaining because i can now charge them $100 or more to do the same thing.


Nope, there's still the Mover's Deal but it very much depends on numerous factors for the cost of it.
DirecTV Employee
The postings on this site are my own and do not represent DirecTV's positions, strategies, or opinions.




spam firewall