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Guest Message by DevFuse

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new contract with hd dvr even if you dont sign for it?


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71 replies to this topic

#61 OFFLINE   Rich

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Posted 14 August 2012 - 07:40 AM

If its SOP then it would happen to everyone. I've had several swap outs over the years. None changed my contract.


It's happened to me a couple times. I wouldn't blame the corporate entity that is D*, I'd blame the CSRs. I always got it straightened out fairly quickly.

Rich

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#62 OFFLINE   Rich

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Posted 14 August 2012 - 07:43 AM

My guess is you guys always activate through the access card department. If you go through the normal channels like us other poor schmucks who don't know any better, then you get re-upped. I've had more than one CSR tell me that ALL receivers automatically start a new contract unless you call back to get it fixed, or unless you activate through the access card department to begin with. Not that I believe anything a CSR says, but it has proven to be true for me and many others. So I still contend it's SOP. It's happened to at least 3 people in this thread alone.


After my misadventures activating owned boxes, the only way I activate them is thru the Access Card Team. They don't seem to know much about anything else, but they do a good job with proper activations.

Rich

#63 OFFLINE   Rich

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Posted 14 August 2012 - 07:47 AM

I have only talked to the access car department once and it had nothing to do with a swap. And the other people I know don't even know the access card department exists.


It exists and here's their direct phone number: 877-887-7994. I've got nothing but good things to say about the ACT.

Rich

#64 OFFLINE   Rich

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Posted 14 August 2012 - 08:08 AM

While I don't particularly care for service commitments, there are cases where you don't have a choice (assuming you want that particular service). A service commitment does not prevent you from ending service, it only puts a cost on it.

When I get a commitment, I accept the fact that if I want/need out early it will cost me a little extra. Only once have I ever actually terminated early and paid the ETF (was with an ISP, not DirecTV), and it was worth every penny to get out of that.

As to your reasons for no contract, most reflect financial limitations (barely scraping by, about to retire, possible job loss, etc.). Sorry, but if you are that close to the edge you have no business paying for TV service. Get a set of rabbit ears and save yourself a bunch of money each month. That's just my opinion though, which I recognize many won't agree with.


I'll agree with that statement. I've never understood people's priorities or how they arrive at them. We've got a couple rundown houses near us and they have dishes on the roofs and new Harley's or new cars parked outside. Meanwhile, their homes just keep getting worse.

Rich

#65 OFFLINE   dpeters11

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Posted 14 August 2012 - 09:24 AM

There are times where something major happens that it's hard to predict. My wife found she had a tumor, but while she was employed, she didn't yet qualify for insurance. It was benign, but doesn't help all that much in terms of the bills that started coming in. At that point, even if you have a cushion, you start looking to cut back whatever you can.

Besides, some people do just consider a contract as them being in debt to someone, and they don't like that. They want to be free and clear in whatever they can be.

#66 OFFLINE   suncom3

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Posted 14 August 2012 - 10:53 AM

hmm to get back to the subject,I didnt want a contract because I knew I could be transferred out of the county for my job for sometimes longer than a yr.Dtv also seems to give much better deals when your not under contract.I was hoping to renegotiate when I got back from overseas. I checked the model they gave me,it is a hr24.
They did install the swim and the wireless internet thing,the tech asked me if I had a router I said I did and he installed the dvr to work with it. He said it would not effect anything I had setup with dtv..
The comment about csgo having a grow room is hilarious,maybe that was his dvr loaded with porn in the S&M room...he sounds more like the type for that.Yesh If I ever get that uptight.......


Sending a email to ellens Team,here is a copy of what Im sending..please advise...

Hello

I was referred to Ellens team to resolve this issue by some better informed than I. They say that this is somewhat common..
I initially set up my account with a owned receiver in Fl without a contract yrs back,I knew I might be transferred out of the country with my Job.I don't believe this was ever documented properly either but it wasn't a issue at the time,I was transferred to Va and everything was fine,I moved To another house last yr in Va that was already setup with a dish,so I just brought my receivers with me and hooked them up.
I later had a problem with one of the hd dvrs I had.I called dtv and they said they would replace it,there was to be no contract for this. I talked at length with a dtv csa about this.They wanted to send a tech out to check everything else out and install the new dvr,He came and did this and found the the lnb to be old,he replaced the lnd and installed the dvr to work with my wireless internet. When he was done he gave me a paper contract to sigh.It was a 2 yr agreement,I declined and said I had handled this with dtv already,He made a phone call and then told me that would be fine,He gave me some other papers to sign that he had completed the the job and I was happy with it.
It has been a few months since then but It looks like I will be transferred now soon,I called dtv a couple days ago about some other concerns I had with equip and the csa recommended adding a feature to have have my dvrs transfer information since I apparently already had the necessary wiring. This solved my issue so I had them add it. In this conversation I also learned they did actually show me as being in a new 2 yr agreement. This information was entered wrong by the tech, can you please correct this and advise what I need to do when I am transferred and need to cancel my service.

Thank You

Edited by suncom3, 14 August 2012 - 11:29 AM.


#67 OFFLINE   billsharpe

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Posted 14 August 2012 - 11:50 AM

Even if an ERP or service call is processed incorrectly and generates a commitment...it's a matter of like 5 seconds to fix it. Just call DTV and ask for the Access Card Dept. it can researched and corrected...very simple fix


I've had very good service from DirecTV, but five seconds to fix a problem? :confused:
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#68 OFFLINE   suncom3

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Posted 14 August 2012 - 08:38 PM

we will see about 5 seconds....

#69 OFFLINE   Shades228

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Posted 15 August 2012 - 08:59 PM

When you went to cancel your account they would have just removed the agreement if it was invalid.
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#70 OFFLINE   wahooq

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Posted 21 August 2012 - 07:13 PM

I've had very good service from DirecTV, but five seconds to fix a problem? :confused:


yes literally
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#71 OFFLINE   ThomasM

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Posted 28 August 2012 - 06:49 PM

My comments here will probably make me "unpopular" (again).

I don't understand the obsession people have to being "out of contract".

I've been with D* for several years and could care less whether I'm "in contract" or "out of contract".....since I want D*'s services, have no desire in any of my wildest dreams to switch to Dish or a variety of local, available cable TV carriers, and am not interested in "cutting the cord" (I supplement my Premier Package with Netflix)......

Being "in contract" or "out" is pretty meaningless to me.....I've been in this house for 15 years. I originally had Qwest's (my phone company) cable TV offering until they discontinued it and replaced it with D*. Been happily with D* ever since.

To me, it's the same as my cell phone service. I like the service and the hardware. why would it matter if I'm in contract or out????


Being "out of contract" isn't meaningless to me, and I've been with DirecTV for 12 years. When you have no commitment, you are free to make a change to a different service IF YOU DESIRE, and even if you decide to stay with DirecTV, they have additional incentives to offer you deals to stay.

I think what irritates most of the people is when they get stuck with a new 2 year commitment but get nothing in return. Referring to your cellphone service comment, when your 2 year agreement is up, most carriers offer you a brand-new state-of-the-art replacement phone for a fraction of it's retail cost-or maybe for free just to commit to another 2 years. When your DirecTV commitment is up you get......nothing.

When a leased receiver breaks down it should be replaced for a reasonable S & H charge of $20, but should not lock the customer in for another 2 years. When that happens, something is wrong with the system. In fact, there were court cases in which DirecTV PROMISED not to do this...but apparently they still do hoping customers don't notice. That isn't right.

3LNB Phase III Dish * 2-R15-300 * R22-200 * D12-100 * DirecTV Subscriber since Y2K


#72 OFFLINE   wahooq

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Posted 28 August 2012 - 08:02 PM

When a leased receiver breaks down it should be replaced for a reasonable S & H charge of $20, but should not lock the customer in for another 2 years. When that happens, something is wrong with the system. In fact, there were court cases in which DirecTV PROMISED not to do this...but apparently they still do hoping customers don't notice. That isn't right.


as has been stated many times this is not the norm...erp is just 19.95 the mistake if it happens is easily rectified
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