Jump to content

Welcome to DBSTalk

Sign In 

Create Account
Welcome to DBSTalk. Our community covers all aspects of video delivery solutions including: Direct Broadcast Satellite (DBS), Cable Television, and Internet Protocol Television (IPTV). We also have forums to discuss popular television programs, home theater equipment, and internet streaming service providers. Members of our community include experts who can help you solve technical problems, industry professionals, company representatives, and novices who are here to learn.

Like most online communities you must register to view or post in our community. Sign-up is a free and simple process that requires minimal information. Be a part of our community by signing in or creating an account. The Digital Bit Stream starts here!
  • Reply to existing topics or start a discussion of your own
  • Subscribe to topics and forums and get email updates
  • Send private personal messages (PM) to other forum members
  • Customize your profile page and make new friends
Guest Message by DevFuse


DTV to Dish--installation & cust. service issues

  • Please log in to reply
3 replies to this topic

#1 OFFLINE   PtownPhil


    Cool Member

  • Registered
  • 16 posts
Joined: Aug 25, 2007

Posted 13 August 2012 - 12:03 PM

After 10 years with Directv I decided to switch to Dish for a Hopper +3x Joey install that was scheduled for this morning (8-12). Multiple contact points by Dish to insure that I'm here in the morning, and I took a day off from work, of which I have a very limited number of days available.

I confirmed by phone at 8:15 that the install arrival was showing 8:35 for arrival....but no one shows up. At 11:00 a.m. no phone calls, I call Dish, and the online info now shows the install scheduled for 12:53 to 4:35 afternoon install. No one from Dish called to notify me of this change, I had to call them.

Not impressed with their service scheduling or ability to keep customers informed of changes.

I'll update as the day goes--

...Ads Help To Support This Site...

#2 OFFLINE   boba


    Hall Of Fame

  • Registered
  • 5,580 posts
Joined: May 23, 2003

Posted 13 August 2012 - 04:11 PM

How upset are you with Directv?

#3 OFFLINE   RaymondG@DISH Network

RaymondG@DISH Network


  • Registered
  • 263 posts
Joined: Jul 21, 2011

Posted 13 August 2012 - 11:06 PM

I apologize for the experience you've had. Please send me a PM with your phone or account number and I'll be happy to review what has happened.

#4 OFFLINE   PtownPhil


    Cool Member

  • Topic Starter
  • Registered
  • 16 posts
Joined: Aug 25, 2007

Posted 14 August 2012 - 04:27 PM

Install has completed for 1 Hopper, 3x Joey. Everything works, although the tech spent about 1 minute on the orientation just I could know how to connect at any tv to something showing, pretty fast.

Sales had told me on the install order they would notate that I wanted one extra room wired (a coax drop) so that I could have the 3rd Joey used in one of two rooms. They had said a Hopper could support a 1 Hopper and 4x Joey using two 1x2 splitters off the Solo Node. If the line was not being used it could be terminated with a 75 ohm load.

The tech declined to wire that room saying it was not on the work order, and that a Hopper could not support that configuration.

I can live with this outcome, but don't like to be told one thing by sales, and then have the tech decline to perform the work. As it turned out for this new installation the tech did not have to run any coax runs, there were ample cables from my prior Directv dual coax runs in the existing rooms. A very easy install for the tech who was a contractor.

I still have some interoperability questions to sort out, he did not enable any of the remotes to work with the A/V equipment, just basic sound through the TV monitors.

Protected By... spam firewall...And...