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Welcome to DBSTalk. Our community covers all aspects of video delivery solutions including: Direct Broadcast Satellite (DBS), Cable Television, and Internet Protocol Television (IPTV). We also have forums to discuss popular television programs, home theater equipment, and internet streaming service providers. Members of our community include experts who can help you solve technical problems, industry professionals, company representatives, and novices who are here to learn.

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2 replies to this topic

#1 OFFLINE   gpauljr

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Posted 14 August 2012 - 10:56 AM

I have been having a great deal of trouble having the PPP replace a battery for my lap top. They say it has been approved but evidently they are having a system wide problem (so they say) in ordering it. It has taken over two weeks and still no resolution. Numerous supervisors have called saying they are working on it but still no resolution. Is anyone else having this problem?

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#2 OFFLINE   CCarncross

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Posted 14 August 2012 - 01:47 PM

How old is your laptop? Could it be a quite hard to find part?

#3 OFFLINE   gpauljr

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Posted 14 August 2012 - 03:46 PM

The laptop is about 6 years old. The batteries are still being sold. DTV said they were having some type of problem establishing their computer ordering system to the proper division of Nexicore. They have called me several times but so far it is over two weeks since I filed my first request. The normal PPP agent doesn't know very much about it and now I am told all battery requests are being handled by supervisors. Perhaps it is just growing pains since the service is fairly new.




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