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I liked Directv but...


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11 replies to this topic

#1 OFFLINE   ohioguy714

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Posted 14 August 2012 - 12:44 PM

Let me start by sating love these forums. The information is limitless. Been a fan for a few years now.

I had Directv for almost 4 years. Bill was steadily climbing, we all know the feeling. On a couple occasions I would call in and get a slight adjustment. At the end I was paying just over $132 a month for 2 hd dvr's, 1 reg hdtv box with HBO as my only pay channel. I decided to either lower my bill drastically or drop the service and look elsewhere.

I called them on a couple different occasions and was made offers that were not appealing enough to hang onto the service so I had Time Warner install cable Aug 3rd and cancelled Directv on Aug 4th at approx 12:30 a.m. At approx 1 p.m. that same day (aug 4th) Directv called me to throw another offer at me to stay. Same package I had with HBO and a newer dvr to replace an aging HR21-700 with whatever they sent out. I took the offer and this is where it all goes sideways.

I talked to Directv for about 40 minutes going over the offer. When the installer would come with a new dvr, etc etc. Time warner did a hack job when they installed cable so Directv would have to fix that. That was mentioned by me so they were aware of it. The appt was set for last Thursday, Aug 9th. I returned my cable boxes to Time Warner on Aug 8th in anticipation of the install the following day.

Typically you get a courtesy call of some sort the night before a service call or the morning of from Directv to let you know they are coming and whatnot. I received nothing of the sort.

I call them and ask if everything is on track for the technician showing up between 8 a.m. and noon. I am told there is nothing scheduled for that day or any other day for that matter in regards to my service. I was informed my service was reactivated Aug 4th. I informed them once again nothing was even hooked up to be able to watch tv. This went on for almost 2 hours total. Being forwarded to 5 different people within Directv's lair until finally I asked to speak to a supervisor.

Basically I was told of a new offer which was not as good as the old offer and that is when I had had it. Between the multiple hold sessions and telling my story to what was now 6 people I told them to shove it. I had reached my boiling point. I was not foul but I expressed my displeasure sternly.

This is a long post to come out of the shoot with I know but it is exactly what happened. I really liked Directv. The PQ was wonderful but the hardware left a lot to be desired and the customer service is about as bad as it gets most times.

So it is onto Dish next week. That is if they remember my appt. :lol:

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#2 OFFLINE   Xsabresx

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Posted 14 August 2012 - 01:08 PM

Im sorry you had to go through all of that.

If there is one thing I have learned over the years there are some customers that companies go out of their way to screw up. At least it seems that way anyway.
since 2001

HR20-700 -- LG 55LH55 LCD
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H24-100 -- Some tube that wont die

#3 OFFLINE   ThomasM

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Posted 14 August 2012 - 07:26 PM

It never fails to amaze me reading stories like yours regarding DirecTV.

Depending on the person at DirecTV you speak with, it almost sounds like they are working for different companies.

Here is my little story which is only a few months old...

I was irked about the "regional sports fee" since I hate sports and pay plenty since ESPN and other sports channels in my package I never watch have to be paid for. I had it removed for the first three months but then the CSR's must have learned what it was and told me "no more credit for it". FINE, I said, WHEN DOES MY COMMITMENT END?? (I knew I had none)

Those were the magic words since customers inquiring about their commitment are about to jump ship. (Or HOP ship as the case may be)

I was immediately transferred to retention where I was offered the Entertainment Package (with no sports). NO I said, it also doesn't contain some of my favorite channels. Then, out of the blue, I was offered $10 off my package (choice xtra classic) for a year AND no DVR fee for six months!!

I couldn't believe it. Remember, I never once said the magic "cancel" word or even asked for anything special-just the removal of the $2 "regional sports fee".

Now I am sure if someone else had placed the same call they would have got nothing-and been told not to let the door hit you on the way out!

3LNB Phase III Dish * 2-R15-300 * R22-200 * D12-100 * DirecTV Subscriber since Y2K


#4 OFFLINE   dpeters11

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Posted 14 August 2012 - 07:32 PM

Based on your location of NE Ohio, I'm assuming you're not in Columbus right? Anyone getting signed up for Dish there unfortunately may be in for a rude awakening.

#5 OFFLINE   ohioguy714

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Posted 14 August 2012 - 09:26 PM

No I am not in Columbus. I am in the Akron area.

In regards to who it was I initially talked to about reactivating my acct it was just a random call from an 877 number. She said she was an account manager or something to that effect. Well whatever she was she needs more training. I had just hit my wits end.

It honestly does feel that certain companies, not just Directv has no idea what they are doing. One person you talk to can do this one thing but another person cannot.

#6 OFFLINE   inf0z

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Posted 14 August 2012 - 11:18 PM

No I am not in Columbus. I am in the Akron area.

In regards to who it was I initially talked to about reactivating my acct it was just a random call from an 877 number. She said she was an account manager or something to that effect. Well whatever she was she needs more training. I had just hit my wits end.

It honestly does feel that certain companies, not just Directv has no idea what they are doing. One person you talk to can do this one thing but another person cannot.


Takes all kinds :lol:

#7 OFFLINE   n3vino

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Posted 15 August 2012 - 06:03 AM

I talked to Directv for about 40 minutes going over the offer. When the installer would come with a new dvr, etc etc. Time warner did a hack job when they installed cable so Directv would have to fix that. That was mentioned by me so they were aware of it. The appt was set for last Thursday, Aug 9th. I returned my cable boxes to Time Warner on Aug 8th in anticipation of the install the following day.

So it is onto Dish next week. That is if they remember my appt. :lol:

To late now but, it's not a good idea to cancel service until your new service is up and running.
Also with dish, I hope that you are not in a city where any of your favorite locals are owned by Sinclair Broadcasting as they plan to go dark from Dish tomorrow if they don't reach a deal today.

I wonder when their contract comes up with D*. It's going to suck because here in S.A., it will include Fox and NBC.

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#8 OFFLINE   ohioguy714

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Posted 15 August 2012 - 11:06 AM

I looked into it my area is not affected by the Sinclair Broadcasting issues. If it was I would just go over the air for them.

#9 OFFLINE   Marlin Guy

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Posted 15 August 2012 - 11:24 AM

Given your experiences with DirectV's slow and buggy hardware you are going to LOVE the Hopper / Joey system!
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#10 OFFLINE   ohioguy714

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Posted 15 August 2012 - 10:49 PM

Given your experiences with DirectV's slow and buggy hardware you are going to LOVE the Hopper / Joey system!


I am not sure if I detect a little sarcasm in that or not. :D

I am looking forward to it I must admit. I have read good things and some not so good things. "Fingers crossed"

#11 OFFLINE   Marlin Guy

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Posted 15 August 2012 - 11:26 PM

No sarcasm at all.
The Hopper runs rings around the DirectV DVRs in terms of speed and stability. You don't have routinely reset it to get it working right again and you don't have to do parlor tricks to turn off annoying blue lights and such. ;)
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#12 OFFLINE   jal

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Posted 16 August 2012 - 02:49 AM

I had similar experiences with Directv so I switched to Time Warner. The service has been great, the picture quality is excellent, and I have more HD then I did with Directv. The TWC DVRS aren't bad, but I supplemented mine with some Tivo Premieres. Now, no more rain/snow outages, and I have blazing fast internet (50 mps down) and pricing is much better. For $200 a month, I get internet, home phone, whole home DVR, digitial cable, and all the movie channels other than Starz. The only downside is that there is nothing to tinker with, because everything works, so I'm a bit bored.




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